Assignee

AFINITI EUROPE TECH LTD

GB·78 granted patents·2 pending applications·552 citations·filing 2015–2020

Technology mixH04M78 G06Q42 G06F14 Y04S9 G06N4

Top patents by PatentIndex Score

80 records

0199US9712676B1Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Jul 18, 2017·182 cites·36 claims
0298US10135987B1Systems and methods for routing callers to an agent in a contact centerAFINITI EUROPE TECH LTD·Filed 2016·Granted Nov 20, 2018·87 cites·20 claims
0398US9787841B2Techniques for hybrid behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2015·Granted Oct 10, 2017·61 cites·20 claims
0498US9781269B2Techniques for hybrid behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2015·Granted Oct 3, 2017·53 cites·20 claims
0597US10404861B2Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2019·Granted Sep 3, 2019·32 cites·25 claims
0697US10284727B2Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2018·Granted May 7, 2019·34 cites·15 claims
0796US9917949B1Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Mar 13, 2018·14 cites·19 claims
0894US9692899B1Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Jun 27, 2017·21 cites·20 claims
0992US10863026B2Techniques for workforce management in a contact center systemAFINITI EUROPE TECH LTD·Filed 2019·Granted Dec 8, 2020·6 cites·17 claims
1092US10326882B2Techniques for workforce management in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Jun 18, 2019·7 cites·15 claims
1191US10834263B2Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Nov 10, 2020·2 cites·28 claims
1291US9955013B1Techniques for L3 pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Apr 24, 2018·11 cites·23 claims
1390US10893146B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Jan 12, 2021·2 cites·20 claims
1489US10142473B1Techniques for benchmarking performance in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Nov 27, 2018·3 cites·20 claims
1586US10659613B2Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2019·Granted May 19, 2020·3 cites·29 claims
1686US10135988B2Techniques for case allocationAFINITI EUROPE TECH LTD·Filed 2018·Granted Nov 20, 2018·3 cites·20 claims
1786US9888121B1Techniques for behavioral pairing model evaluation in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Feb 6, 2018·4 cites·18 claims
1885US10257354B2Techniques for L3 pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Apr 9, 2019·6 cites·20 claims
1982US10051124B1Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Aug 14, 2018·2 cites·17 claims
2082US9924041B2Techniques for case allocationAFINITI EUROPE TECH LTD·Filed 2016·Granted Mar 20, 2018·4 cites·27 claims
2180US10972610B2Techniques for estimating expected performance in a task assignment systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Apr 6, 2021·1 cites·21 claims
2280US9680997B2Systems and methods for routing callers to an agent in a contact centerAFINITI EUROPE TECH LTD·Filed 2015·Granted Jun 13, 2017·2 cites·23 claims
2378US10827073B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2019·Granted Nov 3, 2020·2 cites·20 claims
2475US10750024B2Techniques for behavioral pairing model evaluation in a contact center systemAFINITI EUROPE TECH LTD·Filed 2019·Granted Aug 18, 2020·1 cites·20 claims
2575US10509671B2Techniques for behavioral pairing in a task assignment systemAFINITI EUROPE TECH LTD·Filed 2017·Granted Dec 17, 2019·1 cites·30 claims
2674US9871924B1Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Jan 16, 2018·1 cites·20 claims
2773US11265421B2Techniques for estimating expected performance in a task assignment systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Mar 1, 2022·0 cites·24 claims
2873US11019213B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted May 25, 2021·0 cites·20 claims
2973US10986231B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Apr 20, 2021·0 cites·27 claims
3073US10979571B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Apr 13, 2021·0 cites·20 claims
3173US10965813B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Mar 30, 2021·0 cites·30 claims
3273US10897540B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Jan 19, 2021·0 cites·20 claims
3373US10298763B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2017·Granted May 21, 2019·1 cites·14 claims
3473US9774740B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Sep 26, 2017·2 cites·20 claims
3572US11044366B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Jun 22, 2021·0 cites·20 claims
3672US11019212B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted May 25, 2021·0 cites·30 claims
3772US10979570B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Apr 13, 2021·0 cites·30 claims
3872US10951767B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Mar 16, 2021·0 cites·30 claims
3972US10951766B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Mar 16, 2021·0 cites·30 claims
4072US10924612B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Feb 16, 2021·0 cites·24 claims
4172US10873664B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Dec 22, 2020·0 cites·30 claims
4272US10863030B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Dec 8, 2020·0 cites·24 claims
4372US10863029B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Dec 8, 2020·0 cites·30 claims
4472US10863028B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Dec 8, 2020·0 cites·30 claims
4572US10791223B1Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Sep 29, 2020·0 cites·30 claims
4672US10320984B2Techniques for L3 pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Jun 11, 2019·2 cites·20 claims
4771US10708430B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2019·Granted Jul 7, 2020·0 cites·17 claims
4870US10142478B2Techniques for behavioral pairing model evaluation in a contact center systemAFINITI EUROPE TECH LTD·Filed 2017·Granted Nov 27, 2018·0 cites·21 claims
4970US9888120B1Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Feb 6, 2018·1 cites·23 claims
5069US10992812B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI EUROPE TECH LTD·Filed 2020·Granted Apr 27, 2021·0 cites·17 claims

Showing the top 50 of 80 patent records by PatentIndex Score.

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