Assignee
AFINITI INT HOLDINGS LTD
BM·17 granted patents·221 citations·filing 2013–2019
Top patents by PatentIndex Score
17 records- 0198US9426296B2Systems and methods for routing callers to an agent in a contact centerAFINITI INT HOLDINGS LTD·Filed 2015·Granted Aug 23, 2016·177 cites·20 claims
- 0291US9686411B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI INT HOLDINGS LTD·Filed 2015·Granted Jun 20, 2017·6 cites·18 claims
- 0390US10027812B1Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2016·Granted Jul 17, 2018·5 cites·20 claims
- 0490US9654641B1Systems and methods for routing callers to an agent in a contact centerAFINITI INT HOLDINGS LTD·Filed 2015·Granted May 16, 2017·11 cites·20 claims
- 0590US9462127B2Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2013·Granted Oct 4, 2016·6 cites·21 claims
- 0690US9413894B2Systems and methods for routing callers to an agent in a contact centerAFINITI INT HOLDINGS LTD·Filed 2015·Granted Aug 9, 2016·6 cites·20 claims
- 0784US10419616B2Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2019·Granted Sep 17, 2019·2 cites·20 claims
- 0884US10044867B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI INT HOLDINGS LTD·Filed 2015·Granted Aug 7, 2018·3 cites·20 claims
- 0980US10757264B2Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2019·Granted Aug 25, 2020·1 cites·24 claims
- 1073USRE48476EBalancing multiple computer models in a call center routing systemAFINITI INT HOLDINGS LTD·Filed 2015·Granted Mar 16, 2021·2 cites·62 claims
- 1172US9699314B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI INT HOLDINGS LTD·Filed 2015·Granted Jul 4, 2017·1 cites·18 claims
- 1266USRE48550EUse of abstracted data in pattern matching systemAFINITI INT HOLDINGS LTD·Filed 2019·Granted May 11, 2021·0 cites·41 claims
- 1365US10244117B2Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2018·Granted Mar 26, 2019·0 cites·20 claims
- 1461USRE48412EBalancing multiple computer models in a call center routing systemAFINITI INT HOLDINGS LTD·Filed 2015·Granted Jan 26, 2021·1 cites·62 claims
- 1560US10027811B1Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2016·Granted Jul 17, 2018·0 cites·20 claims
- 1659US10970658B2Techniques for behavioral pairing in a dispatch center systemAFINITI INT HOLDINGS LTD·Filed 2017·Granted Apr 6, 2021·0 cites·21 claims
- 1731US10135986B1Techniques for behavioral pairing model evaluation in a contact center systemAFINITI INT HOLDINGS LTD·Filed 2017·Granted Nov 20, 2018·0 cites·18 claims
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Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →