Assignee

AFINITI LTD

BM·71 granted patents·25 pending applications·263 citations·filing 2016–2024

Technology mixH04M83 G06Q69 G06F29 Y04S13 G16H2

Top patents by PatentIndex Score

96 records

0198US10116800B1Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2018·Granted Oct 30, 2018·35 cites·15 claims
0298US9942405B1Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2017·Granted Apr 10, 2018·50 cites·18 claims
0398US9930180B1Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2017·Granted Mar 27, 2018·86 cites·18 claims
0497US10116795B1Techniques for estimating expected performance in a task assignment systemAFINITI LTD·Filed 2017·Granted Oct 30, 2018·20 cites·30 claims
0596US10496438B1Techniques for adapting behavioral pairing to runtime conditions in a task assignment systemAFINITI LTD·Filed 2018·Granted Dec 3, 2019·22 cites·30 claims
0695US11196865B2Techniques for decisioning behavioral pairing in a task assignment systemAFINITI LTD·Filed 2021·Granted Dec 7, 2021·5 cites·27 claims
0794US11863708B2Matching using agent/caller sensitivity to performanceAFINITI LTD·Filed 2022·Granted Jan 2, 2024·2 cites·21 claims
0894US11258907B2Matching using agent/caller sensitivity to performanceAFINITI LTD·Filed 2020·Granted Feb 22, 2022·3 cites·20 claims
0994US10917526B1Techniques for decisioning behavioral pairing in a task assignment systemAFINITI LTD·Filed 2020·Granted Feb 9, 2021·5 cites·21 claims
1093US10757262B1Techniques for decisioning behavioral pairing in a task assignment systemAFINITI LTD·Filed 2019·Granted Aug 25, 2020·10 cites·21 claims
1192US11736614B2Techniques for decisioning behavioral pairing in a task assignment systemAFINITI LTD·Filed 2021·Granted Aug 22, 2023·2 cites·15 claims
1292US11218597B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2020·Granted Jan 4, 2022·2 cites·21 claims
1391US11070674B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI LTD·Filed 2020·Granted Jul 20, 2021·2 cites·30 claims
1489US11418651B2Techniques for pairing contacts and agents in a contact center systemAFINITI LTD·Filed 2021·Granted Aug 16, 2022·2 cites·20 claims
1587US11019214B2Techniques for pairing contacts and agents in a contact center systemAFINITI LTD·Filed 2020·Granted May 25, 2021·2 cites·18 claims
1687US10122860B1Techniques for estimating expected performance in a task assignment systemAFINITI LTD·Filed 2017·Granted Nov 6, 2018·2 cites·28 claims
1787US10110746B1Techniques for benchmarking pairing strategies in a task assignment systemAFINITI LTD·Filed 2017·Granted Oct 23, 2018·5 cites·30 claims
1886US11778097B2Techniques for pairing contacts and agents in a contact center systemAFINITI LTD·Filed 2022·Granted Oct 3, 2023·1 cites·24 claims
1984US10757261B1Techniques for pairing contacts and agents in a contact center systemAFINITI LTD·Filed 2019·Granted Aug 25, 2020·3 cites·28 claims
2084US2024414271A1Techniques for decisioning behavioral pairing in a task assignment systemAFINITI LTD·Filed 2024·Application pending·0 cites
2182US12120271B2Matching using agent/caller sensitivity to performanceAFINITI LTD·Filed 2023·Granted Oct 15, 2024·0 cites·21 claims
2282US12022029B2Techniques for data matching in a contact center systemAFINITI LTD·Filed 2023·Granted Jun 25, 2024·0 cites·21 claims
2382US11399096B2Techniques for data matching in a contact center systemAFINITI LTD·Filed 2017·Granted Jul 26, 2022·1 cites·29 claims
2481US12075003B2Techniques for decisioning behavioral pairing in a task assignment systemAFINITI LTD·Filed 2023·Granted Aug 27, 2024·0 cites·21 claims
2580US10860371B2Techniques for adapting behavioral pairing to runtime conditions in a task assignment systemAFINITI LTD·Filed 2019·Granted Dec 8, 2020·1 cites·27 claims
2680US2024414269A1Techniques for benchmarking performance in a contact center systemAFINITI LTD·Filed 2024·Application pending·0 cites
2779US2022141340A1Call mapping systems and methods using variance algorithm (va) and/or distribution compensationAFINITI LTD·Filed 2022·Application pending·0 cites
2878US11876931B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI LTD·Filed 2022·Granted Jan 16, 2024·0 cites·21 claims
2978US11647119B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2021·Granted May 9, 2023·0 cites·21 claims
3077US11743388B2Techniques for data matching in a contact center systemAFINITI LTD·Filed 2022·Granted Aug 29, 2023·0 cites·24 claims
3177US11425249B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI LTD·Filed 2021·Granted Aug 23, 2022·0 cites·21 claims
3276US12120268B2Techniques for benchmarking performance in a contact center systemAFINITI LTD·Filed 2023·Granted Oct 15, 2024·0 cites·20 claims
3376US2021218840A1Techniques for workforce management in a contact center systemAFINITI LTD·Filed 2021·Application pending·0 cites
3475US11290595B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI LTD·Filed 2021·Granted Mar 29, 2022·0 cites·30 claims
3575US11265422B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI LTD·Filed 2021·Granted Mar 1, 2022·0 cites·30 claims
3673US11695872B2Techniques for benchmarking performance in a contact center systemAFINITI LTD·Filed 2022·Granted Jul 4, 2023·0 cites·18 claims
3773US11363142B2Techniques for benchmarking performance in a contact center systemAFINITI LTD·Filed 2021·Granted Jun 14, 2022·0 cites·21 claims
3873US11165908B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI LTD·Filed 2020·Granted Nov 2, 2021·0 cites·26 claims
3973US2022141339A1Call mapping systems and methods using variance algorithm (va) and/or distribution compensationAFINITI LTD·Filed 2022·Application pending·0 cites
4072US11381684B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2021·Granted Jul 5, 2022·0 cites·21 claims
4172US11283930B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2021·Granted Mar 22, 2022·0 cites·20 claims
4272US11283931B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2021·Granted Mar 22, 2022·0 cites·20 claims
4372US11144344B2Techniques for behavioral pairing in a task assignment systemAFINITI LTD·Filed 2019·Granted Oct 12, 2021·1 cites·30 claims
4472US2024248756A1Techniques for behavioral pairing in a task assignment systemAFINITI LTD·Filed 2024·Application pending·0 cites
4572US2024064240A1Techniques for pairing contacts and agents in a contact center systemAFINITI LTD·Filed 2023·Application pending·0 cites
4671US12212717B2Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing systemAFINITI LTD·Filed 2023·Granted Jan 28, 2025·0 cites·21 claims
4771US11677876B2Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing systemAFINITI LTD·Filed 2021·Granted Jun 13, 2023·0 cites·21 claims
4871US11470198B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2021·Granted Oct 11, 2022·0 cites·12 claims
4971US11316978B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2020·Granted Apr 26, 2022·0 cites·22 claims
5071US11265420B2Techniques for behavioral pairing in a contact center systemAFINITI LTD·Filed 2020·Granted Mar 1, 2022·0 cites·21 claims

Showing the top 50 of 96 patent records by PatentIndex Score.

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