Assignee
ANISIMOV NIKOLAY
US12 patents
Top patents by PatentIndex Score
US9553755B2Jan 24, 2017
Method for implementing and executing communication center routing strategies represented in extensible markup language
ANISIMOV NIKOLAY21 citations93
US8654963B2Feb 18, 2014
Method and system for integrating an interaction management system with a business rules management system
ANISIMOV NIKOLAY13 citations92
US8229484B2Jul 24, 2012
System and methods for integrating short message service messaging with contact center applications
ANISIMOV NIKOLAY19 citations92
US8117538B2Feb 14, 2012
Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
ANISIMOV NIKOLAY34 citations92
US8411844B1Apr 2, 2013
Method for controlling abandonment rate in outbound campaigns
ANISIMOV NIKOLAY29 citations90
US8792632B2Jul 29, 2014
System and methods for scheduling and optimizing inbound call flow to a call center
ANISIMOV NIKOLAY11 citations84
US8275647B2Sep 25, 2012
Method for assembling a business process and for orchestrating the process based on process beneficiary information
ANISIMOV NIKOLAY11 citations84
US8699699B1Apr 15, 2014
System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center
ANISIMOV NIKOLAY10 citations81
US9519906B2Dec 13, 2016
Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance
ANISIMOV NIKOLAY3 citations73
US8582752B1Nov 12, 2013
System and method for optimal outbound dialing in virtual contact center
ANISIMOV NIKOLAY4 citations71
US9008075B2Apr 14, 2015
System and methods for improving interaction routing performance
ANISIMOV NIKOLAY2 citations62
US8718690B2May 6, 2014
System and methods for integrating short message service messaging with contact center applications
ANISIMOV NIKOLAY0 citations51