Assignee
ASPECT COMM CORP
US·43 granted patents·3 pending applications·4,572 citations·filing 1995–2005
Top patents by PatentIndex Score
46 records- 0196US6298356B1Methods and apparatus for enabling dynamic resource collaborationASPECT COMM CORP·Filed 1998·Granted Oct 2, 2001·284 cites·27 claims
- 0295US6744878B1Real-time transaction routing augmented with forecast data and agent schedulesASPECT COMM CORP·Filed 2000·Granted Jun 1, 2004·264 cites·43 claims
- 0395US6704409B1Method and apparatus for processing real-time transactions and non-real-time transactionsASPECT COMM CORP·Filed 1997·Granted Mar 9, 2004·371 cites·34 claims
- 0494US6944677B1Common user profile server and methodASPECT COMM CORP·Filed 2000·Granted Sep 13, 2005·115 cites·18 claims
- 0594US6889222B1Method and an apparatus for providing personalized serviceASPECT COMM CORP·Filed 2000·Granted May 3, 2005·135 cites·26 claims
- 0694US6883170B1Method and system to maintain a hierarchy of instantiated application objects and to enable recovery from an applications failureASPECT COMM CORP·Filed 2000·Granted Apr 19, 2005·158 cites·16 claims
- 0793US6871212B2Method and apparatus for processing a telephone callASPECT COMM CORP·Filed 2001·Granted Mar 22, 2005·102 cites·17 claims
- 0893US6449646B1Method and apparatus for allocating mixed transaction type messages to resources via an integrated queuing mechanismASPECT COMM CORP·Filed 1998·Granted Sep 10, 2002·375 cites·20 claims
- 0992US7043007B2System and method to allocate transactionsASPECT COMM CORP·Filed 2005·Granted May 9, 2006·36 cites·34 claims
- 1092US6865716B1Method and apparatus for dynamic localization of documentsASPECT COMM CORP·Filed 2000·Granted Mar 8, 2005·78 cites·11 claims
- 1192US6496580B1Method and apparatus for servicing queued requestsASPECT COMM CORP·Filed 1999·Granted Dec 17, 2002·226 cites·20 claims
- 1291US6850613B2Customer service request allocations based upon real-time data and forecast dataASPECT COMM CORP·Filed 2003·Granted Feb 1, 2005·83 cites·18 claims
- 1391US6760745B1Web server replicated mini-filterASPECT COMM CORP·Filed 2000·Granted Jul 6, 2004·160 cites·29 claims
- 1491US6678718B1Method and apparatus for establishing connectionsASPECT COMM CORP·Filed 1997·Granted Jan 13, 2004·172 cites·19 claims
- 1591US6453164B1Intelligent telephone control system which allows subscribers to remotely control a plurality of call handling utilitiesASPECT COMM CORP·Filed 1998·Granted Sep 17, 2002·109 cites·25 claims
- 1691US6289333B1Methods and apparatus enabling dynamic resource collaboration when collaboration session host is distinct from resource hostASPECT COMM CORP·Filed 1998·Granted Sep 11, 2001·136 cites·20 claims
- 1790US6256620B1Method and apparatus for monitoring information accessASPECT COMM CORP·Filed 1998·Granted Jul 3, 2001·135 cites·13 claims
- 1889US6931112B1User invoked directed outdial method and apparatusASPECT COMM CORP·Filed 2000·Granted Aug 16, 2005·63 cites·14 claims
- 1989US6708215B1Method and system for initiating an outbound communication from a service provider responsive to a user activity with respect to a network resourceASPECT COMM CORP·Filed 2000·Granted Mar 16, 2004·86 cites·44 claims
- 2088US7136475B1Call Management system with call control from user workstation computersASPECT COMM CORP·Filed 1999·Granted Nov 14, 2006·170 cites·43 claims
- 2188US6584191B1Staffing-based percentage-allocation routing using real-time dataASPECT COMM CORP·Filed 1999·Granted Jun 24, 2003·139 cites·12 claims
- 2287US6731609B1Telephony system for conducting multimedia telephonic conferences over a packet-based networkASPECT COMM CORP·Filed 1999·Granted May 4, 2004·216 cites·9 claims
- 2386US6981256B2Methods and apparatus for enabling dynamic resource collaborationASPECT COMM CORP·Filed 2001·Granted Dec 27, 2005·39 cites·24 claims
- 2484US6785379B1Call management system with call control form user workstation computersASPECT COMM CORP·Filed 1999·Granted Aug 31, 2004·123 cites·75 claims
- 2583US6545589B1Method and apparatus for managing telecommunicationsASPECT COMM CORP·Filed 1995·Granted Apr 8, 2003·105 cites·67 claims
- 2683US6430597B1Method and apparatus for generating agent scriptsASPECT COMM CORP·Filed 2000·Granted Aug 6, 2002·21 cites·19 claims
- 2779US7190774B2User invoked directed outdial method and apparatusASPECT COMM CORP·Filed 2002·Granted Mar 13, 2007·18 cites·44 claims
- 2873US6598078B1Method and apparatus for generating a record from a time-marked information streamASPECT COMM CORP·Filed 1999·Granted Jul 22, 2003·108 cites·57 claims
- 2971US7401112B1Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessorsASPECT COMM CORP·Filed 1999·Granted Jul 15, 2008·68 cites·21 claims
- 3070US6477559B1Method and apparatus for remotely accessing an automatic transaction processing systemASPECT COMM CORP·Filed 1998·Granted Nov 5, 2002·79 cites·22 claims
- 3165US6850614B1Method for providing consolidated specification and handling of multimedia call promptsASPECT COMM CORP·Filed 1999·Granted Feb 1, 2005·34 cites·20 claims
- 3265US6657990B1Method and apparatus for providing network-based interactionASPECT COMM CORP·Filed 1998·Granted Dec 2, 2003·56 cites·31 claims
- 3362US6151357AMethod and apparatus for displaying a visual indication of a transmission statusASPECT COMM CORP·Filed 1998·Granted Nov 21, 2000·50 cites·30 claims
- 3459US6813636B1Method and apparatus for routing a transaction within a network environmentASPECT COMM CORP·Filed 1999·Granted Nov 2, 2004·34 cites·37 claims
- 3558US6751211B1Method and apparatus for communicating informationASPECT COMM CORP·Filed 1998·Granted Jun 15, 2004·42 cites·24 claims
- 3657US7215758B2Generating media-specific interaction control programsASPECT COMM CORP·Filed 2004·Granted May 8, 2007·2 cites·22 claims
- 3756US6925633B1Method and apparatus for automating testing of java beansASPECT COMM CORP·Filed 2000·Granted Aug 2, 2005·11 cites·30 claims
- 3852US6430271B1Message delivery systemASPECT COMM CORP·Filed 1998·Granted Aug 6, 2002·38 cites·26 claims
- 3951US2007043604A1Methods and systems to obtain a relative frequency distribution describing a distribution of countsASPECT COMM CORP·Filed 2005·Application pending·0 cites
- 4050US6438599B1Method and apparatus for establishing communication between a transaction initiator and a transaction processing systemASPECT COMM CORP·Filed 1998·Granted Aug 20, 2002·72 cites·41 claims
- 4149US6603775B1Dynamic allocation of communication resources within a communication systemASPECT COMM CORP·Filed 1998·Granted Aug 5, 2003·11 cites·32 claims
- 4247US6718022B1Method and apparatus for universal call identificationASPECT COMM CORP·Filed 1999·Granted Apr 6, 2004·19 cites·9 claims
- 4347US2005135596A1Method and system for providing personalized service over different contact channelsASPECT COMM CORP·Filed 2005·Application pending·0 cites
- 4442US2007050228A1Schedule managementASPECT COMM CORP·Filed 2005·Application pending·0 cites
- 4536US6798766B1Network transfer systemASPECT COMM CORP·Filed 1999·Granted Sep 28, 2004·12 cites·23 claims
- 4635US6356948B1Method and apparatus for managing dataASPECT COMM CORP·Filed 1997·Granted Mar 12, 2002·17 cites·17 claims
Join the waitlist — get patent alerts
Get an alert when ASPECT COMM CORP files or is granted a new patent.
We store only your email — no account needed. See our privacy policy.
Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →