Assignee
ASPECT COMM CORP
US43 patents
Top patents by PatentIndex Score
US6944677B1Sep 13, 2005
Common user profile server and method
ASPECT COMM CORP115 citations99
US6298356B1Oct 2, 2001
Methods and apparatus for enabling dynamic resource collaboration
ASPECT COMM CORP284 citations99
US6256620B1Jul 3, 2001
Method and apparatus for monitoring information access
ASPECT COMM CORP135 citations99
US6889222B1May 3, 2005
Method and an apparatus for providing personalized service
ASPECT COMM CORP135 citations98
US6545589B1Apr 8, 2003
Method and apparatus for managing telecommunications
ASPECT COMM CORP105 citations98
US6453164B1Sep 17, 2002
Intelligent telephone control system which allows subscribers to remotely control a plurality of call handling utilities
ASPECT COMM CORP109 citations98
US6289333B1Sep 11, 2001
Methods and apparatus enabling dynamic resource collaboration when collaboration session host is distinct from resource host
ASPECT COMM CORP136 citations98
US6883170B1Apr 19, 2005
Method and system to maintain a hierarchy of instantiated application objects and to enable recovery from an applications failure
ASPECT COMM CORP158 citations97
US6704409B1Mar 9, 2004
Method and apparatus for processing real-time transactions and non-real-time transactions
ASPECT COMM CORP371 citations97
US6678718B1Jan 13, 2004
Method and apparatus for establishing connections
ASPECT COMM CORP172 citations97
US6584191B1Jun 24, 2003
Staffing-based percentage-allocation routing using real-time data
ASPECT COMM CORP139 citations97
US6496580B1Dec 17, 2002
Method and apparatus for servicing queued requests
ASPECT COMM CORP226 citations97
US7136475B1Nov 14, 2006
Call Management system with call control from user workstation computers
ASPECT COMM CORP170 citations96
US6871212B2Mar 22, 2005
Method and apparatus for processing a telephone call
ASPECT COMM CORP102 citations96
US6850613B2Feb 1, 2005
Customer service request allocations based upon real-time data and forecast data
ASPECT COMM CORP83 citations96
US6744878B1Jun 1, 2004
Real-time transaction routing augmented with forecast data and agent schedules
ASPECT COMM CORP264 citations96
US6657990B1Dec 2, 2003
Method and apparatus for providing network-based interaction
ASPECT COMM CORP56 citations96
US6785379B1Aug 31, 2004
Call management system with call control form user workstation computers
ASPECT COMM CORP123 citations95
US6708215B1Mar 16, 2004
Method and system for initiating an outbound communication from a service provider responsive to a user activity with respect to a network resource
ASPECT COMM CORP86 citations94
US6449646B1Sep 10, 2002
Method and apparatus for allocating mixed transaction type messages to resources via an integrated queuing mechanism
ASPECT COMM CORP375 citations94
US6438599B1Aug 20, 2002
Method and apparatus for establishing communication between a transaction initiator and a transaction processing system
ASPECT COMM CORP72 citations94
US7401112B1Jul 15, 2008
Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessors
ASPECT COMM CORP68 citations93
US6760745B1Jul 6, 2004
Web server replicated mini-filter
ASPECT COMM CORP160 citations93
US6598078B1Jul 22, 2003
Method and apparatus for generating a record from a time-marked information stream
ASPECT COMM CORP108 citations93
US6981256B2Dec 27, 2005
Methods and apparatus for enabling dynamic resource collaboration
ASPECT COMM CORP39 citations92
US6865716B1Mar 8, 2005
Method and apparatus for dynamic localization of documents
ASPECT COMM CORP78 citations92
US6731609B1May 4, 2004
Telephony system for conducting multimedia telephonic conferences over a packet-based network
ASPECT COMM CORP216 citations92
US6430597B1Aug 6, 2002
Method and apparatus for generating agent scripts
ASPECT COMM CORP21 citations92
US7043007B2May 9, 2006
System and method to allocate transactions
ASPECT COMM CORP36 citations91
US6751211B1Jun 15, 2004
Method and apparatus for communicating information
ASPECT COMM CORP42 citations91
US6151357ANov 21, 2000
Method and apparatus for displaying a visual indication of a transmission status
ASPECT COMM CORP50 citations91
US6931112B1Aug 16, 2005
User invoked directed outdial method and apparatus
ASPECT COMM CORP63 citations90
US6850614B1Feb 1, 2005
Method for providing consolidated specification and handling of multimedia call prompts
ASPECT COMM CORP34 citations90
US6813636B1Nov 2, 2004
Method and apparatus for routing a transaction within a network environment
ASPECT COMM CORP34 citations90
US7190774B2Mar 13, 2007
User invoked directed outdial method and apparatus
ASPECT COMM CORP18 citations88
US6477559B1Nov 5, 2002
Method and apparatus for remotely accessing an automatic transaction processing system
ASPECT COMM CORP79 citations88
US6718022B1Apr 6, 2004
Method and apparatus for universal call identification
ASPECT COMM CORP19 citations82
US6430271B1Aug 6, 2002
Message delivery system
ASPECT COMM CORP38 citations81
US6603775B1Aug 5, 2003
Dynamic allocation of communication resources within a communication system
ASPECT COMM CORP11 citations73
US6798766B1Sep 28, 2004
Network transfer system
ASPECT COMM CORP12 citations71
US6356948B1Mar 12, 2002
Method and apparatus for managing data
ASPECT COMM CORP17 citations70
US6925633B1Aug 2, 2005
Method and apparatus for automating testing of java beans
ASPECT COMM CORP11 citations65
US7215758B2May 8, 2007
Generating media-specific interaction control programs
ASPECT COMM CORP2 citations60