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ASPECT SOFTWARE INC
US43 patents
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US7739329B2Jun 15, 2010
Web assistant
ASPECT SOFTWARE INC20 citations92
US7324528B2Jan 29, 2008
Remote access, emulation, and control of office equipment
ASPECT SOFTWARE INC24 citations92
US7302051B1Nov 27, 2007
System and method for providing an automatic telephone call back from information provided at a data terminal
ASPECT SOFTWARE INC28 citations91
US7080321B2Jul 18, 2006
Dynamic help option for internet customers
ASPECT SOFTWARE INC87 citations91
US7681127B2Mar 16, 2010
Dynamic localization for documents using language setting
ASPECT SOFTWARE INC46 citations90
US7761323B2Jul 20, 2010
Method and system for scheduling a customer service callback
ASPECT SOFTWARE INC35 citations88
US7739325B1Jun 15, 2010
Apparatus and method for extensible real-time workflows
ASPECT SOFTWARE INC46 citations86
US7813489B2Oct 12, 2010
System and method for minimizing queue callback faults
ASPECT SOFTWARE INC10 citations84
US7688804B2Mar 30, 2010
Method of providing fault tolerance in a SIP based contact handling environment
ASPECT SOFTWARE INC9 citations84
US7523082B2Apr 21, 2009
Escalating online expert help
ASPECT SOFTWARE INC16 citations81
US7230927B1Jun 12, 2007
Non-blocking expandable call center architecture
ASPECT SOFTWARE INC13 citations78
US7773740B2Aug 10, 2010
Agent registration and bidding system
ASPECT SOFTWARE INC8 citations77
US9883037B1Jan 30, 2018
Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents
ASPECT SOFTWARE INC17 citations75
US8351593B2Jan 8, 2013
Emergency recording during VoIP session
ASPECT SOFTWARE INC18 citations73
US7149209B2Dec 12, 2006
System and method for providing audio communication over a computer network using differing communication formats
ASPECT SOFTWARE INC7 citations72
US7975009B2Jul 5, 2011
Instant message contact router
ASPECT SOFTWARE INC12 citations69
US7668303B2Feb 23, 2010
Call tracking using SIP presence mechanism
ASPECT SOFTWARE INC7 citations68
US7373374B2May 13, 2008
Method and system to register a user on an application system
ASPECT SOFTWARE INC2 citations63
US7764779B2Jul 27, 2010
SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants
ASPECT SOFTWARE INC2 citations62
US8041023B1Oct 18, 2011
System and method of using a phone to access information in a call center
ASPECT SOFTWARE INC5 citations61
US8028084B2Sep 27, 2011
IP ACD using buffer server
ASPECT SOFTWARE INC3 citations61
US7929670B2Apr 19, 2011
Contact manipulaton and retrieval system
ASPECT SOFTWARE INC3 citations60
US7634722B2Dec 15, 2009
Reversible logic for widget and markup language generation
ASPECT SOFTWARE INC5 citations60
US8891511B2Nov 18, 2014
System and method for dynamic telephony resource allocation between premise and hosted facilities
ASPECT SOFTWARE INC3 citations59
US7853653B2Dec 14, 2010
Method of tracking e-mail handling by a remote agent of an automatic contact distributor
ASPECT SOFTWARE INC2 citations59
US7917623B2Mar 29, 2011
Method of allocating data communication sessions based upon user information
ASPECT SOFTWARE INC3 citations58
US7912205B2Mar 22, 2011
Contact center business modeler
ASPECT SOFTWARE INC3 citations58
US7864945B2Jan 4, 2011
Method for detecting availability of non-traditional agent
ASPECT SOFTWARE INC0 citations52
US7831033B2Nov 9, 2010
Method of preference driven segmentation routing
ASPECT SOFTWARE INC1 citations52
US7822016B2Oct 26, 2010
IP ACD using SIP format
ASPECT SOFTWARE INC1 citations52
US7729479B2Jun 1, 2010
Automatic generation of mixed media messages
ASPECT SOFTWARE INC1 citations52
US7809118B2Oct 5, 2010
System and method for voice and data convergence
ASPECT SOFTWARE INC1 citations51
US7778405B2Aug 17, 2010
Contact center system independent of line key status or current agent activity/state
ASPECT SOFTWARE INC1 citations51
US7778861B2Aug 17, 2010
Methods and systems to complete transaction date
ASPECT SOFTWARE INC1 citations51
US7751550B2Jul 6, 2010
Method of providing status information within an ACD
ASPECT SOFTWARE INC1 citations51
US8964769B2Feb 24, 2015
Networked computer telephony system driven by web-based applications
ASPECT SOFTWARE INC0 citations49
US7702094B2Apr 20, 2010
Method of storing information within an ACD
ASPECT SOFTWARE INC0 citations49
US7050820B2May 23, 2006
Telephony system paging system and method
ASPECT SOFTWARE INC3 citations45
US7027572B2Apr 11, 2006
System and method for associating interactive voice response unit data to a telephone call using automatic number identifiers
ASPECT SOFTWARE INC3 citations45
US7925002B2Apr 12, 2011
Administering multiple target ACD systems
ASPECT SOFTWARE INC1 citations44
US7961867B2Jun 14, 2011
Peer to peer application processor
ASPECT SOFTWARE INC0 citations39
US8358774B2Jan 22, 2013
Enterprise-wide occupancy based routing
ASPECT SOFTWARE INC0 citations32
US7748987B2Jul 6, 2010
Method and apparatus for performing turnaround testing on a digital signal 1 board
ASPECT SOFTWARE INC0 citations21