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CONCERTO SOFTWARE INC
US24 patents
Top patents by PatentIndex Score
US7068775B1Jun 27, 2006
System and method for managing a hold queue based on customer information retrieved from a customer database
CONCERTO SOFTWARE INC248 citations99
US6539538B1Mar 25, 2003
Intelligent information routing system and method
CONCERTO SOFTWARE INC117 citations97
US6480601B1Nov 12, 2002
Voice and data transfer from outbound dialing to inbound ACD queue
CONCERTO SOFTWARE INC60 citations96
US6707906B1Mar 16, 2004
Outbound calling system in a contact center
CONCERTO SOFTWARE INC79 citations95
US6816880B1Nov 9, 2004
Browser user inter face for client workstation
CONCERTO SOFTWARE INC130 citations94
US7181492B2Feb 20, 2007
Transfer of an internet chat session between servers
CONCERTO SOFTWARE INC140 citations93
US6775378B1Aug 10, 2004
Blended agent contact center
CONCERTO SOFTWARE INC284 citations93
US6925607B2Aug 2, 2005
Method for consolidation of multiple data sources
CONCERTO SOFTWARE INC16 citations92
US6778660B2Aug 17, 2004
Customer interaction system
CONCERTO SOFTWARE INC54 citations92
US6778951B1Aug 17, 2004
Information retrieval method with natural language interface
CONCERTO SOFTWARE INC296 citations92
US6766012B1Jul 20, 2004
System and method for allocating agent resources to a telephone call campaign based on agent productivity
CONCERTO SOFTWARE INC105 citations92
US6587557B1Jul 1, 2003
System and method of distributing outbound telephony services over a computer network
CONCERTO SOFTWARE INC49 citations92
US6751310B1Jun 15, 2004
System and method for prioritizing telephone call campaigns based on campaign productivity
CONCERTO SOFTWARE INC60 citations90
US6721778B1Apr 13, 2004
Unscheduled event task processing system
CONCERTO SOFTWARE INC42 citations90
US7068642B1Jun 27, 2006
System and method of propagating exclusion records in a networked computer telephony integration system
CONCERTO SOFTWARE INC27 citations89
US6754332B1Jun 22, 2004
Object oriented system and method for directing incoming telephone calls
CONCERTO SOFTWARE INC24 citations89
US6708039B2Mar 16, 2004
System and method for integrating text messaging to an outboard call system
CONCERTO SOFTWARE INC20 citations86
US6549769B1Apr 15, 2003
System and method for integrating text messaging to an outbound call system
CONCERTO SOFTWARE INC31 citations86
US6766011B1Jul 20, 2004
Method and apparatus for controlling a contact center
CONCERTO SOFTWARE INC17 citations80
US6760323B1Jul 6, 2004
System and method for providing audio communication over a computer network using differing communication formats
CONCERTO SOFTWARE INC8 citations72
US6748074B2Jun 8, 2004
System and method for purging a call list
CONCERTO SOFTWARE INC8 citations70
US6618477B1Sep 9, 2003
System and method for non-intrusively displaying information to a user in a telecommunications system
CONCERTO SOFTWARE INC15 citations70
US6754236B1Jun 22, 2004
System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximized
CONCERTO SOFTWARE INC6 citations61
US7688961B2Mar 30, 2010
Efficient multiplex conferencing engine
CONCERTO SOFTWARE INC4 citations51