Assignee
CONWAY KELLY
US8 patents
Top patents by PatentIndex Score
US8094790B2Jan 10, 2012
Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
CONWAY KELLY280 citations98
US8781102B2Jul 15, 2014
Method and system for analyzing a communication by applying a behavioral model thereto
CONWAY KELLY18 citations92
US8718262B2May 6, 2014
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
CONWAY KELLY24 citations92
US8594285B2Nov 26, 2013
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
CONWAY KELLY17 citations92
US8611523B2Dec 17, 2013
Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
CONWAY KELLY9 citations84
US8170195B2May 1, 2012
Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
CONWAY KELLY6 citations70
US9225841B2Dec 29, 2015
Method and system for selecting and navigating to call examples for playback or analysis
CONWAY KELLY2 citations63
US10419611B2Sep 17, 2019
System and methods for determining trends in electronic communications
CONWAY KELLY0 citations49