Assignee
DAVOX CORP
US40 patents
Top patents by PatentIndex Score
US6424711B1Jul 23, 2002
Computer telephone system
DAVOX CORP176 citations98
US6192118B1Feb 20, 2001
Computer telephone system and method having a graphical user interface
DAVOX CORP162 citations98
US6100873AAug 8, 2000
Computer telephone system and method for associating data types with a color making the data type easily recognizable
DAVOX CORP87 citations98
US6047054AApr 4, 2000
Computer telephone system
DAVOX CORP162 citations98
US5832068ANov 3, 1998
Data processing system with real time priority updating of data records and dynamic record exclusion
DAVOX CORP332 citations98
US5822400AOct 13, 1998
Call record scheduling system and method
DAVOX CORP173 citations98
US5278898AJan 11, 1994
System for managing a hold queue
DAVOX CORP202 citations97
US6330327B1Dec 11, 2001
Intelligent area code update system and method
DAVOX CORP66 citations96
US6026158AFeb 15, 2000
Computer telephone system
DAVOX CORP70 citations96
US5640577AJun 17, 1997
Data processing system with automated at least partial forms completion
DAVOX CORP784 citations96
US5577112ANov 19, 1996
Telephony system with supervisory management center and parameter testing with alerts
DAVOX CORP201 citations96
US6330243B1Dec 11, 2001
System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal
DAVOX CORP65 citations95
US6141412AOct 31, 2000
Unscheduled event task processing system
DAVOX CORP97 citations95
US5991382ANov 23, 1999
Computer telephone system
DAVOX CORP35 citations95
US5925101AJul 20, 1999
Computer telephone system
DAVOX CORP34 citations95
US5790650AAug 4, 1998
Telephone call center management system which supports multi-user and separate private applications
DAVOX CORP176 citations95
US5778359AJul 7, 1998
System and method for determining and verifying a file record format based upon file characteristics
DAVOX CORP62 citations95
US5784452AJul 21, 1998
Telephony call center with agent work groups
DAVOX CORP338 citations94
US5592543AJan 7, 1997
Method and system for allocating agent resources to a telephone call campaign
DAVOX CORP134 citations94
US6345094B1Feb 5, 2002
Inbound/outbound call record processing system and method
DAVOX CORP74 citations93
US5594790AJan 14, 1997
Method for selecting and controlling the automatic dialing of a call record campaign
DAVOX CORP124 citations93
US5381470AJan 10, 1995
Supervisory management center with parameter testing and alerts
DAVOX CORP97 citations93
US6408302B1Jun 18, 2002
System and method of mapping database fields to a knowledge base using a graphical user interface
DAVOX CORP42 citations92
US5586179ADec 17, 1996
System and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system
DAVOX CORP61 citations92
US5355327AOct 11, 1994
Automated statistical data collection system
DAVOX CORP112 citations92
US5761285AJun 2, 1998
Universal telephony application client that is configurable from a profile for a telphone call campaign
DAVOX CORP42 citations91
US5495523AFeb 27, 1996
Method for low priority telephony system assisted dialing
DAVOX CORP50 citations91
US6092036AJul 18, 2000
Multi-lingual data processing system and system and method for translating text used in computer software utilizing an embedded translator
DAVOX CORP329 citations90
US6411708B1Jun 25, 2002
System and method for purging a call list
DAVOX CORP42 citations89
US5949656ASep 7, 1999
Electronic assembly interconnection system
DAVOX CORP36 citations88
US5604740AFeb 18, 1997
Multi-path bus digital signal processor
DAVOX CORP27 citations88
US5276732AJan 4, 1994
Remote workstation use with database retrieval system
DAVOX CORP50 citations88
US6345093B1Feb 5, 2002
System and method for providing automated take back and transfer functionality to a computer telephony system
DAVOX CORP25 citations86
US6102970AAug 15, 2000
System and method for optimizing a program containing a number of the flows through flow branches
DAVOX CORP52 citations86
US5343518AAug 30, 1994
System and method for controlling the dialing order of call record lists in an automated dialing system
DAVOX CORP92 citations86
US5295184AMar 15, 1994
Dynamically adjustable call pacing system
DAVOX CORP33 citations86
US6266407B1Jul 24, 2001
Telephony system command scheduler and precedent processor
DAVOX CORP15 citations70
US5812553ASep 22, 1998
Multi-path bus digital processor
DAVOX CORP16 citations69
US5285400AFeb 8, 1994
Data processing system with user definable mathematical functions and a method for using same
DAVOX CORP11 citations65
US6084950AJul 4, 2000
Audio communications device adapter
DAVOX CORP9 citations58