Assignee
FAGUNDES LUCIANO GODOY
BR·7 granted patents·2 pending applications·16 citations·filing 2007–2012
Top patents by PatentIndex Score
9 records- 0177US9451087B2Agent matching based on video analysis of customer presentationFAGUNDES LUCIANO GODOY·Filed 2012·Granted Sep 20, 2016·5 cites·20 claims
- 0271US8811598B2Scheduling an agent based on a contact center historyFAGUNDES LUCIANO GODOY·Filed 2012·Granted Aug 19, 2014·3 cites·22 claims
- 0371US8488772B2Grouping of contact center agentsFAGUNDES LUCIANO GODOY·Filed 2011·Granted Jul 16, 2013·1 cites·27 claims
- 0468US8831206B1Automated, data-based mechanism to detect evolution of employee skillsFAGUNDES LUCIANO GODOY·Filed 2008·Granted Sep 9, 2014·3 cites·24 claims
- 0566US8699698B2Agent selectable process for managing contact center communicationsFAGUNDES LUCIANO GODOY·Filed 2012·Granted Apr 15, 2014·2 cites·12 claims
- 0660US8295480B1Uncertainty-based key agreement protocolFAGUNDES LUCIANO GODOY·Filed 2007·Granted Oct 23, 2012·2 cites·5 claims
- 0748US2013166274A1System and method for managing avatarsFAGUNDES LUCIANO GODOY·Filed 2011·Application pending·0 cites
- 0845US8774393B2Managing a contact center based on the devices available for use by an agentFAGUNDES LUCIANO GODOY·Filed 2012·Granted Jul 8, 2014·0 cites·19 claims
- 0941US2013254233A1System and method for context-sensitive address bookFAGUNDES LUCIANO GODOY·Filed 2012·Application pending·0 cites
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