Assignee
FLOCKHART ANDREW D
US·18 granted patents·5 pending applications·200 citations·filing 2003–2012
Top patents by PatentIndex Score
23 records- 0198US8634543B2One-to-one matching in a contact centerFLOCKHART ANDREW D·Filed 2010·Granted Jan 21, 2014·83 cites·17 claims
- 0294US8234141B1Dynamic work assignment strategies based on multiple aspects of agent proficiencyFLOCKHART ANDREW D·Filed 2005·Granted Jul 31, 2012·32 cites·16 claims
- 0391US8634541B2Work assignment deferment during periods of agent surplusFLOCKHART ANDREW D·Filed 2012·Granted Jan 21, 2014·15 cites·18 claims
- 0484US8315373B1Enhanced polling method and systemFLOCKHART ANDREW D·Filed 2008·Granted Nov 20, 2012·10 cites·12 claims
- 0583US8670550B2Automated mechanism for populating and maintaining data structures in a queueless contact centerFLOCKHART ANDREW D·Filed 2010·Granted Mar 11, 2014·7 cites·14 claims
- 0683US8619968B2View and metrics for a queueless contact centerFLOCKHART ANDREW D·Filed 2010·Granted Dec 31, 2013·4 cites·20 claims
- 0781US8094804B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2003·Granted Jan 10, 2012·21 cites·43 claims
- 0879US8738412B2Method and apparatus for supporting individualized selection rules for resource allocationFLOCKHART ANDREW D·Filed 2004·Granted May 27, 2014·17 cites·10 claims
- 0977US8751274B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2008·Granted Jun 10, 2014·3 cites·14 claims
- 1074US8718267B2Analytics feedback and routingFLOCKHART ANDREW D·Filed 2011·Granted May 6, 2014·3 cites·20 claims
- 1174US8644491B2Mechanism for multisite service state descriptionFLOCKHART ANDREW D·Filed 2009·Granted Feb 4, 2014·2 cites·19 claims
- 1272US9025761B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2008·Granted May 5, 2015·1 cites·16 claims
- 1372US8891747B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2008·Granted Nov 18, 2014·1 cites·20 claims
- 1465US8903080B2Goal-based estimated wait timeFLOCKHART ANDREW D·Filed 2011·Granted Dec 2, 2014·1 cites·20 claims
- 1561US2012278136A1Dynamic work assignment strategies based on multiple aspects of agent proficiencyFLOCKHART ANDREW D·Filed 2012·Application pending·0 cites
- 1653US2013085791A1Switching routing algorithms to optimize satisfaction of long-term commitmentsFLOCKHART ANDREW D·Filed 2011·Application pending·0 cites
- 1749US9571654B2Bitmaps for next generation contact centerFLOCKHART ANDREW D·Filed 2010·Granted Feb 14, 2017·0 cites·1 claims
- 1848US9118765B2Agent skill promotion and demotion based on contact center stateFLOCKHART ANDREW D·Filed 2011·Granted Aug 25, 2015·0 cites·19 claims
- 1945US9781263B2Context-based dynamic adjustment to pacing algorithmFLOCKHART ANDREW D·Filed 2012·Granted Oct 3, 2017·0 cites·20 claims
- 2044US8577017B2Interrupting auxiliary agentsFLOCKHART ANDREW D·Filed 2011·Granted Nov 5, 2013·0 cites·14 claims
- 2143US2013223612A1Dynamic adjustment of multi-dimensional routing ruleFLOCKHART ANDREW D·Filed 2012·Application pending·0 cites
- 2243US2013212205A1True geo-redundant hot-standby server architectureFLOCKHART ANDREW D·Filed 2012·Application pending·0 cites
- 2341US2012134487A1Predicted percent service levelFLOCKHART ANDREW D·Filed 2010·Application pending·0 cites
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