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GENESYS TELECOMM

US2 patents

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US6922689B2Jul 26, 2005

Method and apparatus for auto-assisting agents in agent-hosted communications sessions

GENESYS TELECOMM93 citations97

US6898190B2May 24, 2005

Method for estimating telephony system-queue waiting time in an agent level routing environment

GENESYS TELECOMM76 citations92