Assignee
GENESYS TELECOMMUNICATIONS LABORATORIES INC
US·377 granted patents·39 pending applications·2,265 citations·filing 2012–2022
Top patents by PatentIndex Score
416 records- 0198US9674361B2System and method for intelligent task management in a workbinGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jun 6, 2017·107 cites·21 claims
- 0297US11586828B2Method, system and computer program product for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Feb 21, 2023·7 cites·8 claims
- 0397US9912810B2System and method for chat automationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Mar 6, 2018·222 cites·20 claims
- 0497US9635181B1Optimized routing of interactions to contact center agents based on machine learningGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·51 cites·16 claims
- 0597US9596350B1Virtual interactions in contact center operationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Mar 14, 2017·89 cites·20 claims
- 0696US11562148B2Method, system and computer program product for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Jan 24, 2023·5 cites·6 claims
- 0796US11551011B2Method, system and computer program product for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Jan 10, 2023·5 cites·16 claims
- 0896US10498898B2Systems and methods for chatbot generationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Dec 3, 2019·29 cites·19 claims
- 0996USRE46852EMethod and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queueGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 15, 2018·23 cites·23 claims
- 1096US9723151B2Optimized routing of interactions to contact center agents based on forecast agent availability and customer patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·39 cites·18 claims
- 1195US10346635B2System and method for data management and task routing based on data taggingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 9, 2019·242 cites·16 claims
- 1295US10154138B2System and method for optimizing physical placement of contact center agents on a contact center floorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 11, 2018·26 cites·13 claims
- 1395US9609131B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Mar 28, 2017·22 cites·18 claims
- 1494US11245793B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Feb 8, 2022·4 cites·20 claims
- 1594US10645225B1Systems and methods relating to chat interfacesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted May 5, 2020·21 cites·20 claims
- 1694US10171659B2Customer portal of an intelligent automated agent for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 1, 2019·14 cites·14 claims
- 1794US10038787B2System and method for managing and transitioning automated chat conversationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 31, 2018·21 cites·20 claims
- 1894US9866693B2System and method for monitoring progress of automated chat conversationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 9, 2018·26 cites·20 claims
- 1994US9823949B2System and method for intelligent task management and routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 21, 2017·19 cites·19 claims
- 2094US9762733B1System and method for recommending communication mediums based on predictive analyticsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Sep 12, 2017·80 cites·23 claims
- 2194US9613619B2Predicting recognition quality of a phrase in automatic speech recognition systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Apr 4, 2017·37 cites·20 claims
- 2294US9565296B2Call event tagging and call recording stitching for contact center call recordingsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 7, 2017·9 cites·20 claims
- 2394US9525640B2System and method for controlling lifespan of interaction requestsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 20, 2016·19 cites·30 claims
- 2493US11363141B2Systems and methods relating to asynchronous resolution of customer requests in contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2021·Granted Jun 14, 2022·12 cites·20 claims
- 2593US10839432B1Systems and methods for automating customer interactions with enterprisesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Nov 17, 2020·49 cites·16 claims
- 2693US10789430B2Method and system for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Sep 29, 2020·7 cites·33 claims
- 2793US9817813B2Generalized phrases in automatic speech recognition systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 14, 2017·38 cites·21 claims
- 2893US9648168B2Method and apparatus for optimizing response time to events in queueGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 9, 2017·8 cites·9 claims
- 2993USD771643SDisplay screen with graphical user interfaceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 15, 2016·68 cites·1 claims
- 3092US11134152B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Sep 28, 2021·3 cites·28 claims
- 3192US10186255B2Language model customization in speech recognition for speech analyticsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 22, 2019·11 cites·14 claims
- 3291US11218594B1System and method for creating bots for automating first party touchpointsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Jan 4, 2022·7 cites·17 claims
- 3391US10750019B1System and method for assisting agents via artificial intelligenceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Aug 18, 2020·44 cites·16 claims
- 3491US10469664B2System and method for managing multi-channel engagementsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Nov 5, 2019·19 cites·23 claims
- 3591US10346785B2Multi-tenant based analytics for contact centersGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jul 9, 2019·13 cites·18 claims
- 3691US10129720B1Conversation assistantGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2012·Granted Nov 13, 2018·41 cites·31 claims
- 3791US9992336B2System for analyzing interactions and reporting analytic results to human operated and system interfaces in real timeGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jun 5, 2018·11 cites·13 claims
- 3891US9571646B2Routing user communications to agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 14, 2017·9 cites·19 claims
- 3991US9532209B2Customer care mobile applicationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Dec 27, 2016·12 cites·22 claims
- 4090US11620656B2System and method for personalization as a serviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2021·Granted Apr 4, 2023·2 cites·11 claims
- 4190US10171669B2System and method for routing interactions for a contact center based on intelligent and dynamic routing considerationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jan 1, 2019·12 cites·18 claims
- 4290US10051131B2Multimodal interactive voice response systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Aug 14, 2018·7 cites·18 claims
- 4390US10038783B2System and method for handling interactions with individuals with physical impairmentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 31, 2018·11 cites·20 claims
- 4490US9961076B2System and method for identity authenticationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 1, 2018·12 cites·17 claims
- 4590US9900438B1Pinning in an interactive media/voice response systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Feb 20, 2018·12 cites·20 claims
- 4690US9635182B2Method and system for managing interactive communications campaigns with call pacingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·8 cites·18 claims
- 4790USD763863SDisplay screen with graphical user interfaceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Aug 16, 2016·46 cites·1 claims
- 4889US11367080B2Systems and methods relating to customer experience automationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Jun 21, 2022·12 cites·24 claims
- 4989US11134153B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Sep 28, 2021·2 cites·10 claims
- 5089US11063943B2System and method for re-authentication of asynchronous messagingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 13, 2021·8 cites·30 claims
Showing the top 50 of 416 patent records by PatentIndex Score.
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