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INCONTACT INC
US50 patents
Top patents by PatentIndex Score
US10970682B1Apr 6, 2021
System and method for agent scheduling using mixed integer linear programming
INCONTACT INC33 citations93
US9106724B1Aug 11, 2015
Communication aggregation
INCONTACT INC23 citations92
US8351595B2Jan 8, 2013
Restoration of a caller to a previous place in an on-hold queue
INCONTACT INC21 citations85
US11477322B1Oct 18, 2022
System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center
INCONTACT INC6 citations80
US11146690B2Oct 12, 2021
Systems and methods for dynamic voice-over-internet-protocol routing
INCONTACT INC13 citations71
US11716671B2Aug 1, 2023
Systems and methods for optimal channel selection
INCONTACT INC1 citations69
US11337133B1May 17, 2022
Systems and methods for optimal channel selection
INCONTACT INC4 citations69
US11647120B1May 9, 2023
System and method for redirecting inbound-voice-interactions to digital channels in a contact center
INCONTACT INC2 citations68
US11271825B1Mar 8, 2022
Real availability application
INCONTACT INC2 citations67
US10432783B2Oct 1, 2019
Method for handling a call, software product, and device
INCONTACT INC4 citations65
US10681215B1Jun 9, 2020
Multi-dimensional attribute-based routing
INCONTACT INC4 citations64
US10666806B1May 26, 2020
System and method for maximizing capacity of an agent in a contact center by Omni Session Handling
INCONTACT INC2 citations64
US11782940B2Oct 10, 2023
System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center
INCONTACT INC0 citations62
US9723075B2Aug 1, 2017
Systems and methods for data synchronization management between call centers and CRM systems
INCONTACT INC6 citations61
US11546826B2Jan 3, 2023
Systems and methods for optimal channel selection
INCONTACT INC0 citations59
US12003670B2Jun 4, 2024
System and method for redirecting inbound-voice-interactions to digital channels in a contact center
INCONTACT INC0 citations58
US12026158B2Jul 2, 2024
System and method for reducing wait-time in a multichannel contact center
INCONTACT INC0 citations57
US11657049B1May 23, 2023
System and method for reducing wait-time in a multichannel contact center
INCONTACT INC0 citations57
US12541361B2Feb 3, 2026
System and method for lifecycle management optimization
INCONTACT INC0 citations56
US12169711B2Dec 17, 2024
System and method for lifecycle management optimization
INCONTACT INC0 citations56
US11683244B2Jun 20, 2023
Real availability application
INCONTACT INC0 citations56
US11647118B1May 9, 2023
System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center
INCONTACT INC0 citations56
US11838287B2Dec 5, 2023
Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center
INCONTACT INC2 citations54
US11632627B2Apr 18, 2023
Systems and methods for distinguishing audio using positional information
INCONTACT INC0 citations54
US11070916B2Jul 20, 2021
Systems and methods for distinguishing audio using positional information
INCONTACT INC1 citations54
US11659091B2May 23, 2023
System and method for maximizing capacity of an agent in a contact center by omni session handling
INCONTACT INC0 citations53
US11057524B2Jul 6, 2021
System and method for maximizing capacity of an agent in a contact center by omni session handling
INCONTACT INC0 citations53
US11778096B2Oct 3, 2023
Contact center network and method for establishing a communication session in a contact center network
INCONTACT INC0 citations52
US11323569B2May 3, 2022
Contact center network and method for establishing a communication session in a contact center network
INCONTACT INC0 citations52
US11005996B2May 11, 2021
Contact center network and method for establishing a communication session in a contact center network
INCONTACT INC0 citations52
US11995335B2May 28, 2024
System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center
INCONTACT INC1 citations51
US9661149B2May 23, 2017
Telephony systems using cloud computing for interconnecting businesses and customers
INCONTACT INC1 citations51
US12238247B2Feb 25, 2025
System and method for reconnecting an inbound originated call
INCONTACT INC0 citations50
US11659092B2May 23, 2023
Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestration
INCONTACT INC0 citations46
US11303753B2Apr 12, 2022
Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestration
INCONTACT INC0 citations46
US8787546B2Jul 22, 2014
Apparatus, system, and method for automated call initiation
INCONTACT INC2 citations45
US12190163B2Jan 7, 2025
Systems and methods for data synchronization in a multi-tenant synchronization system
INCONTACT INC0 citations43
US12141096B2Nov 12, 2024
System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center
INCONTACT INC0 citations43
US11829326B2Nov 28, 2023
System and method to conduct staggered maintenance activity based on customer prioritization in a cloud based SaaS platform contact center
INCONTACT INC0 citations43
US11659088B1May 23, 2023
System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type
INCONTACT INC0 citations41
US12106083B2Oct 1, 2024
System and method for determining applicable lifecycle rules in lifecycle management systems
INCONTACT INC0 citations40
US12282879B2Apr 22, 2025
System and method for identifying and utilizing agent working from home impact score
INCONTACT INC0 citations38
US12474911B2Nov 18, 2025
System and method for staggering feature enablement based on call center tenant attributes to control release impact
INCONTACT INC0 citations37
US12131125B2Oct 29, 2024
Automated outcome classification systems in contact interactions, and methods
INCONTACT INC0 citations31
US11838447B2Dec 5, 2023
Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system
INCONTACT INC0 citations31
US11509604B1Nov 22, 2022
Enforcement of time-based user access levels for computing environments
INCONTACT INC0 citations31
US11403335B2Aug 2, 2022
Leverage interaction attributes and file access patterns to predict active life of media file to optimize storage usage
INCONTACT INC0 citations31
US11513929B2Nov 29, 2022
Systems and methods for automated uptime monitoring of internet-based software
INCONTACT INC0 citations30
US10454978B2Oct 22, 2019
Systems and methods for dynamic latency reduction for conferencing
INCONTACT INC0 citations30
US9838532B2Dec 5, 2017
Contact center load forecasting
INCONTACT INC0 citations30