Assignee
INTELLISIST INC
US·89 granted patents·6 pending applications·751 citations·filing 2001–2020
Top patents by PatentIndex Score
95 records- 0197US9858929B2Computer-implemented system and method for transcription error reductionINTELLISIST INC·Filed 2017·Granted Jan 2, 2018·20 cites·20 claims
- 0296US9633658B2Computer-implemented system and method for transcription error reduction during a live callINTELLISIST INC·Filed 2016·Granted Apr 25, 2017·18 cites·20 claims
- 0396US9392108B2Computer-implemented system and method for efficiently reducing transcription error during a callINTELLISIST INC·Filed 2015·Granted Jul 12, 2016·18 cites·20 claims
- 0496US9218808B2Computer-implemented system and method for reducing voice transcription errorINTELLISIST INC·Filed 2015·Granted Dec 22, 2015·22 cites·18 claims
- 0595US8774392B2System and method for processing calls in a call centerINTELLISIST INC·Filed 2013·Granted Jul 8, 2014·18 cites·20 claims
- 0694US9942401B2System and method for automated call center operation facilitating agent-caller communicationINTELLISIST INC·Filed 2017·Granted Apr 10, 2018·11 cites·20 claims
- 0794US9667789B2System and method for facilitating agent-caller communication during a callINTELLISIST INC·Filed 2016·Granted May 30, 2017·12 cites·20 claims
- 0894US9392117B2Computer-implemented call center architecture and method for optimizing customer experience through in-band expert interventionINTELLISIST INC·Filed 2015·Granted Jul 12, 2016·15 cites·16 claims
- 0994US7472075B2System and method to associate broadcast radio content with a transaction via an internet serverINTELLISIST INC·Filed 2001·Granted Dec 30, 2008·76 cites·46 claims
- 1093US10044860B2System and method for call data processingINTELLISIST INC·Filed 2017·Granted Aug 7, 2018·8 cites·20 claims
- 1193US10044864B2Computer-implemented system and method for assigning call agents to callersINTELLISIST INC·Filed 2016·Granted Aug 7, 2018·7 cites·18 claims
- 1293US10038784B2System and method for providing agent guidanceINTELLISIST INC·Filed 2015·Granted Jul 31, 2018·7 cites·18 claims
- 1393US8972261B2Computer-implemented system and method for voice transcription error reductionINTELLISIST INC·Filed 2014·Granted Mar 3, 2015·18 cites·18 claims
- 1493US8929516B2System and method for transmitting voice messages to a discussion groupINTELLISIST INC·Filed 2013·Granted Jan 6, 2015·12 cites·20 claims
- 1593US7801731B2Systems and methods for processing voice instructions in a vehicleINTELLISIST INC·Filed 2007·Granted Sep 21, 2010·58 cites·14 claims
- 1693US7292689B2System and method for providing a message-based communications infrastructure for automated call center operationINTELLISIST INC·Filed 2003·Granted Nov 6, 2007·57 cites·38 claims
- 1792US9699315B2Computer-implemented system and method for processing caller responsesINTELLISIST INC·Filed 2013·Granted Jul 4, 2017·18 cites·20 claims
- 1890US9565310B2System and method for message-based call communicationINTELLISIST INC·Filed 2016·Granted Feb 7, 2017·7 cites·16 claims
- 1990US7496353B2System and method for providing multi-party message-based voice communicationsINTELLISIST INC·Filed 2003·Granted Feb 24, 2009·33 cites·32 claims
- 2089US9159054B2System and method for providing guidance to persuade a callerINTELLISIST INC·Filed 2014·Granted Oct 13, 2015·7 cites·20 claims
- 2189US7406421B2Systems and methods for reviewing informational content in a vehicleINTELLISIST INC·Filed 2002·Granted Jul 29, 2008·80 cites·12 claims
- 2288US9357382B2Computer-implemented system and method for validating call connectionsINTELLISIST INC·Filed 2013·Granted May 31, 2016·5 cites·15 claims
- 2388US9014362B2System and method for processing multi-modal communications within a call centerINTELLISIST INC·Filed 2014·Granted Apr 21, 2015·6 cites·20 claims
- 2488US7330786B2Vehicle navigation system and methodINTELLISIST INC·Filed 2006·Granted Feb 12, 2008·18 cites·21 claims
- 2587US7391860B2Method for providing a message-based communications infrastructure for automated call center operationINTELLISIST INC·Filed 2007·Granted Jun 24, 2008·8 cites·25 claims
- 2686US10027804B2System and method for providing hiring recommendations of agents within a call centerINTELLISIST INC·Filed 2014·Granted Jul 17, 2018·5 cites·20 claims
- 2786US9674355B2System and method for processing call dataINTELLISIST INC·Filed 2016·Granted Jun 6, 2017·4 cites·18 claims
- 2886US9264545B2Computer-implemented system and method for automating call center phone callsINTELLISIST INC·Filed 2014·Granted Feb 16, 2016·5 cites·16 claims
- 2984US9509845B2System and method for pairing agents and callers within a call centerINTELLISIST INC·Filed 2014·Granted Nov 29, 2016·4 cites·14 claims
- 3083US6591168B2System and method for adaptable mobile user interfaceINTELLISIST INC·Filed 2001·Granted Jul 8, 2003·35 cites·31 claims
- 3182US9621726B2Computer-implemented system and method for detecting events for use in an automated call center environmentINTELLISIST INC·Filed 2015·Granted Apr 11, 2017·3 cites·20 claims
- 3281US10083691B2Computer-implemented system and method for transcription error reductionINTELLISIST INC·Filed 2017·Granted Sep 25, 2018·2 cites·20 claims
- 3381US7996230B2Selective security masking within recorded speechINTELLISIST INC·Filed 2009·Granted Aug 9, 2011·10 cites·28 claims
- 3480US9881604B2System and method for identifying special informationINTELLISIST INC·Filed 2015·Granted Jan 30, 2018·3 cites·18 claims
- 3580US7783513B2Business performance and customer care quality measurementINTELLISIST INC·Filed 2003·Granted Aug 24, 2010·17 cites·54 claims
- 3679US9258414B2Computer-implemented system and method for facilitating agent-customer callsINTELLISIST INC·Filed 2015·Granted Feb 9, 2016·2 cites·20 claims
- 3779US7769143B2System and method for transmitting voice input from a remote location over a wireless data channelINTELLISIST INC·Filed 2007·Granted Aug 3, 2010·4 cites·25 claims
- 3878US8032373B2Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channelINTELLISIST INC·Filed 2007·Granted Oct 4, 2011·4 cites·19 claims
- 3977US7164922B2Local phone number lookup and cacheINTELLISIST INC·Filed 2002·Granted Jan 16, 2007·23 cites·4 claims
- 4075US9860384B2Computer-implemented system and method for delivery of group messagesINTELLISIST INC·Filed 2017·Granted Jan 2, 2018·1 cites·20 claims
- 4175US9781256B2Computer-implemented system and method for determining a status of a call connectionINTELLISIST INC·Filed 2017·Granted Oct 3, 2017·1 cites·16 claims
- 4275US9667793B2System and method for providing ongoing call center call assistance with the aid of a digital computerINTELLISIST INC·Filed 2016·Granted May 30, 2017·2 cites·20 claims
- 4375US9380161B2Computer-implemented system and method for user-controlled processing of audio signalsINTELLISIST INC·Filed 2013·Granted Jun 28, 2016·2 cites·16 claims
- 4475US8731938B2Computer-implemented system and method for identifying and masking special information within recorded speechINTELLISIST INC·Filed 2013·Granted May 20, 2014·4 cites·20 claims
- 4574US9426298B2Computer-implemented system and method for distributing messages by discussion groupINTELLISIST INC·Filed 2016·Granted Aug 23, 2016·1 cites·20 claims
- 4674US9237237B2Computer-implemented system and method for providing messages to users in a discussion groupINTELLISIST INC·Filed 2015·Granted Jan 12, 2016·1 cites·18 claims
- 4773US9667796B1Computer-implemented system and method for group message deliveryINTELLISIST INC·Filed 2016·Granted May 30, 2017·1 cites·1 claims
- 4872US8023638B2System and method for balancing agent console load during automated call processingINTELLISIST INC·Filed 2007·Granted Sep 20, 2011·4 cites·24 claims
- 4971US10754978B2Computer-implemented system and method for storing and retrieving sensitive informationINTELLISIST INC·Filed 2017·Granted Aug 25, 2020·1 cites·16 claims
- 5071US8954332B2Computer-implemented system and method for masking special dataINTELLISIST INC·Filed 2013·Granted Feb 10, 2015·3 cites·20 claims
Showing the top 50 of 95 patent records by PatentIndex Score.
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