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INTERACTIVE INTELLIGENCE INC
US26 patents
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US6944272B1Sep 13, 2005
Method and system for administering multiple messages over a public switched telephone network
INTERACTIVE INTELLIGENCE INC56 citations96
US7110523B2Sep 19, 2006
System and method for distributing and routing calls in a call center
INTERACTIVE INTELLIGENCE INC70 citations95
US7363228B2Apr 22, 2008
Speech recognition system and method
INTERACTIVE INTELLIGENCE INC62 citations92
US6377975B1Apr 23, 2002
Methods and systems to distribute client software tasks among a number of servers
INTERACTIVE INTELLIGENCE INC108 citations92
US7856095B2Dec 21, 2010
System and method for providing a baseline for quality metrics in a contact center
INTERACTIVE INTELLIGENCE INC23 citations91
US6651085B1Nov 18, 2003
Agent status viewing system and method
INTERACTIVE INTELLIGENCE INC62 citations91
US6512825B1Jan 28, 2003
Queue-based distinctive ringing in a call center system
INTERACTIVE INTELLIGENCE INC53 citations91
US6804346B1Oct 12, 2004
Staged predictive dialing system
INTERACTIVE INTELLIGENCE INC342 citations90
US7117244B2Oct 3, 2006
Techniques for load distribution processing for call centers and other processing systems
INTERACTIVE INTELLIGENCE INC26 citations89
US6847715B1Jan 25, 2005
Method and system for informing callers within a queue
INTERACTIVE INTELLIGENCE INC94 citations88
US6763369B1Jul 13, 2004
Hierarchical process management in an intelligent call processing system
INTERACTIVE INTELLIGENCE INC65 citations88
US9646605B2May 9, 2017
False alarm reduction in speech recognition systems using contextual information
INTERACTIVE INTELLIGENCE INC12 citations79
US9241067B2Jan 19, 2016
System and method for self-service callback modification
INTERACTIVE INTELLIGENCE INC3 citations73
US9679042B2Jun 13, 2017
System and method for fingerprinting datasets
INTERACTIVE INTELLIGENCE INC3 citations71
US9628141B2Apr 18, 2017
System and method for acoustic echo cancellation
INTERACTIVE INTELLIGENCE INC7 citations69
US9525683B2Dec 20, 2016
Secret supplemental username
INTERACTIVE INTELLIGENCE INC3 citations67
US10298756B2May 21, 2019
System and method for predicting contact center behavior
INTERACTIVE INTELLIGENCE INC2 citations59
US6449353B1Sep 10, 2002
Telecommunication number processing technique for a telephony server
INTERACTIVE INTELLIGENCE INC7 citations58
US9972306B2May 15, 2018
Method and system for acoustic data selection for training the parameters of an acoustic model
INTERACTIVE INTELLIGENCE INC1 citations52
US9936077B2Apr 3, 2018
Methods for the encoding of participants in a conference
INTERACTIVE INTELLIGENCE INC0 citations52
US9679556B2Jun 13, 2017
Method and system for selectively biased linear discriminant analysis in automatic speech recognition systems
INTERACTIVE INTELLIGENCE INC1 citations52
US9934305B2Apr 3, 2018
System and method for fingerprinting datasets
INTERACTIVE INTELLIGENCE INC0 citations50
US10014007B2Jul 3, 2018
Method for forming the excitation signal for a glottal pulse model based parametric speech synthesis system
INTERACTIVE INTELLIGENCE INC1 citations48
US9542856B2Jan 10, 2017
Method and system for learning call analysis
INTERACTIVE INTELLIGENCE INC0 citations47
US9479641B2Oct 25, 2016
System and method for routing a communication utilizing scoring
INTERACTIVE INTELLIGENCE INC0 citations31
US10402924B2Sep 3, 2019
System and method for remote management and detection of client complications
INTERACTIVE INTELLIGENCE INC0 citations24