Assignee
INTERVOICE INC
US14 patents
Top patents by PatentIndex Score
US5327490AJul 5, 1994
System and method for controlling call placement rate for telephone communication systems
INTERVOICE INC269 citations99
US5247569ASep 21, 1993
System and method for controlling outbound and inbound calls in a telephone communication system
INTERVOICE INC138 citations98
US5155761AOct 13, 1992
Automatic call back system and method of operation
INTERVOICE INC357 citations98
US7382773B2Jun 3, 2008
Contact center with normalized multiple protocol architecture
INTERVOICE INC269 citations96
US5703940ADec 30, 1997
Method and apparatus for delivering calling services
INTERVOICE INC100 citations95
US5311588AMay 10, 1994
Call progress detection circuitry and method
INTERVOICE INC69 citations95
US7274787B1Sep 25, 2007
Scheduled return to queue with priority (SRQP)
INTERVOICE INC58 citations94
US4959854ASep 25, 1990
Apparatus and method for automatically reconfiguring telephone network resources
INTERVOICE INC62 citations93
US7254641B2Aug 7, 2007
Digital multimedia contact center with tier escalation and deescalation in response to changed criteria
INTERVOICE INC84 citations92
US7568001B2Jul 28, 2009
Escalated handling of non-realtime communications
INTERVOICE INC47 citations91
US5644631AJul 1, 1997
Method and apparatus for delivering calling services
INTERVOICE INC34 citations90
US5177785AJan 5, 1993
Method and system for secure telecommunications
INTERVOICE INC40 citations83
US7664014B2Feb 16, 2010
High availability VoIP subsystem
INTERVOICE INC3 citations61
US7616742B2Nov 10, 2009
Bandwidth reduction in a VoIP network using music on hold
INTERVOICE INC3 citations61