Assignee
KANNAN PALLIPURAM V
US·5 granted patents·2 pending applications·123 citations·filing 2009–2011
Top patents by PatentIndex Score
7 records- 0194US8565411B2Method and apparatus for optimizing customer service across multiple channelsKANNAN PALLIPURAM V·Filed 2010·Granted Oct 22, 2013·29 cites·17 claims
- 0293US9129290B2Apparatus and method for predicting customer behaviorKANNAN PALLIPURAM V·Filed 2009·Granted Sep 8, 2015·40 cites·20 claims
- 0389US8396741B2Mining interactions to manage customer experience throughout a customer service lifecycleKANNAN PALLIPURAM V·Filed 2009·Granted Mar 12, 2013·47 cites·13 claims
- 0482US8566135B2System and method for customer requests and contact managementKANNAN PALLIPURAM V·Filed 2010·Granted Oct 22, 2013·5 cites·32 claims
- 0580US8935619B2Slider and history field for smart chat sessionsKANNAN PALLIPURAM V·Filed 2011·Granted Jan 13, 2015·2 cites·18 claims
- 0654US2012130771A1Chat Categorization and Agent Performance ModelingKANNAN PALLIPURAM V·Filed 2011·Application pending·0 cites
- 0749US2010191658A1Predictive Engine for Interactive Voice Response SystemKANNAN PALLIPURAM V·Filed 2010·Application pending·0 cites
Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →