Assignee
KNOWLAGENT INC
US·8 granted patents·9 pending applications·1,809 citations·filing 1998–2007
Top patents by PatentIndex Score
17 records- 0196US6459787B2Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2001·Granted Oct 1, 2002·220 cites·21 claims
- 0296US6324282B1Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2000·Granted Nov 27, 2001·507 cites·30 claims
- 0394US6775377B2Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2002·Granted Aug 10, 2004·226 cites·53 claims
- 0492US7158628B2Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center stateKNOWLAGENT INC·Filed 2003·Granted Jan 2, 2007·352 cites·13 claims
- 0591US6301573B1Recurrent training systemKNOWLAGENT INC·Filed 1998·Granted Oct 9, 2001·250 cites·20 claims
- 0687US7043193B1Versatile resource computer-based training systemKNOWLAGENT INC·Filed 2000·Granted May 9, 2006·65 cites·29 claims
- 0784US7174010B2System and method for increasing completion of trainingKNOWLAGENT INC·Filed 2002·Granted Feb 6, 2007·48 cites·24 claims
- 0863US6628777B1Method and system for scheduled delivery of training to call center agentsKNOWLAGENT INC·Filed 1999·Granted Sep 30, 2003·141 cites·44 claims
- 0958US2004165717A1Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2004·Application pending·0 cites
- 1056US2006057551A1Versatile resource computer-based training systemKNOWLAGENT INC·Filed 2005·Application pending·0 cites
- 1149US2007127689A1System and method for increasing completion of trainingKNOWLAGENT INC·Filed 2006·Application pending·0 cites
- 1247US2007201679A1Method and system for assessing and deploying personnel for roles in a contact centerKNOWLAGENT INC·Filed 2007·Application pending·0 cites
- 1345US2006072739A1Method and system for assessing and deploying personnel for roles in a contact centerKNOWLAGENT INC·Filed 2004·Application pending·0 cites
- 1443US2004202308A1Managing the selection of performance interventions in a contact centerKNOWLAGENT INC·Filed 2003·Application pending·0 cites
- 1542US2004202309A1Managing the rate of delivering performance interventions in a contact centerKNOWLAGENT INC·Filed 2003·Application pending·0 cites
- 1642US2006233346A1Method and system for prioritizing performance interventionsKNOWLAGENT INC·Filed 2005·Application pending·0 cites
- 1736US2006256953A1Method and system for improving workforce performance in a contact centerKNOWLAGENT INC·Filed 2005·Application pending·0 cites
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Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →