Assignee
MANDALIA BAIJU D
US·7 granted patents·17 citations·filing 2003–2012
Top patents by PatentIndex Score
7 records- 0187US8675859B2Implementing a contact center using open standards and non-proprietary componentsMANDALIA BAIJU D·Filed 2012·Granted Mar 18, 2014·9 cites·20 claims
- 0275US8259923B2Implementing a contact center using open standards and non-proprietary componentsMANDALIA BAIJU D·Filed 2007·Granted Sep 4, 2012·4 cites·15 claims
- 0364US9247056B2Identifying contact center agents based upon biometric characteristics of an agent's speechMANDALIA BAIJU D·Filed 2007·Granted Jan 26, 2016·1 cites·20 claims
- 0451US8706501B2Method and system for sharing speech processing resources over a communication networkMANDALIA BAIJU D·Filed 2004·Granted Apr 22, 2014·2 cites·35 claims
- 0549US8150697B2Autonomous systems and network management using speechMANDALIA BAIJU D·Filed 2003·Granted Apr 3, 2012·1 cites·6 claims
- 0646US9055150B2Skills based routing in a standards based contact center using a presence server and expertise specific watchersMANDALIA BAIJU D·Filed 2007·Granted Jun 9, 2015·0 cites·18 claims
- 0745US8495139B2Automatic scheduling and establishment of conferencesMANDALIA BAIJU D·Filed 2005·Granted Jul 23, 2013·0 cites·20 claims
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