Assignee
MINERT BRIAN DOUGLAS
US8 patents
Top patents by PatentIndex Score
US8478848B2Jul 2, 2013
Multi-tiered media services using cloud computing for globally interconnecting business and customers
MINERT BRIAN DOUGLAS37 citations93
US8254558B2Aug 28, 2012
Contact handling systems including automated return contact response reminders
MINERT BRIAN DOUGLAS21 citations90
US8209209B2Jun 26, 2012
Providing work, training, and incentives to company representatives in contact handling systems
MINERT BRIAN DOUGLAS23 citations90
US8209207B2Jun 26, 2012
Broad-based incremental training sessions for company representatives in contact handling systems
MINERT BRIAN DOUGLAS23 citations90
US8180662B2May 15, 2012
Rapid deployment of training for company representatives in contact handling systems
MINERT BRIAN DOUGLAS27 citations90
US8180666B2May 15, 2012
Real-time performance based incentives for company representatives in contact handling systems
MINERT BRIAN DOUGLAS28 citations90
US8223948B2Jul 17, 2012
Multi-tiered media services for globally interconnecting businesses and customers
MINERT BRIAN DOUGLAS21 citations89
US9313331B2Apr 12, 2016
Systems and methods of introducing beneficial communication latency in contact handling systems
MINERT BRIAN DOUGLAS0 citations45