Assignee
SER SOLUTIONS INC
US·10 granted patents·873 citations·filing 1997–2004
Top patents by PatentIndex Score
10 records- 0196US6976207B1Classification method and apparatusSER SOLUTIONS INC·Filed 2000·Granted Dec 13, 2005·166 cites·23 claims
- 0295US7076427B2Methods and apparatus for audio data monitoring and evaluation using speech recognitionSER SOLUTIONS INC·Filed 2003·Granted Jul 11, 2006·147 cites·70 claims
- 0394US7133828B2Methods and apparatus for audio data analysis and data mining using speech recognitionSER SOLUTIONS INC·Filed 2003·Granted Nov 7, 2006·129 cites·30 claims
- 0493US6278777B1System for managing agent assignments background of the inventionSER SOLUTIONS INC·Filed 2000·Granted Aug 21, 2001·174 cites·3 claims
- 0592US6983345B2Associative memorySER SOLUTIONS INC·Filed 2001·Granted Jan 3, 2006·81 cites·16 claims
- 0675US6772164B2Database systemSER SOLUTIONS INC·Filed 1997·Granted Aug 3, 2004·90 cites·19 claims
- 0766US7584101B2System for and method of automated quality monitoringSER SOLUTIONS INC·Filed 2004·Granted Sep 1, 2009·14 cites·10 claims
- 0846US6282282B1Call center outbound/inbound balance systemSER SOLUTIONS INC·Filed 1998·Granted Aug 28, 2001·19 cites·1 claims
- 0941US6310951B1Reassignment of agentsSER SOLUTIONS INC·Filed 1998·Granted Oct 30, 2001·45 cites·7 claims
- 1040US6282283B1Optimization of agent transfers in call blendingSER SOLUTIONS INC·Filed 1998·Granted Aug 28, 2001·8 cites·2 claims
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