Assignee
SPOTTISWOODE S JAMES P
US·6 granted patents·1,154 citations·filing 2008–2011
Technology mixH04M6
Top patents by PatentIndex Score
6 records- 0199US8750488B2Predicted call time as routing variable in a call routing center systemSPOTTISWOODE S JAMES P·Filed 2011·Granted Jun 10, 2014·190 cites·15 claims
- 0299US8712821B2Separate matching models based on type of phone associated with a callerSPOTTISWOODE S JAMES P·Filed 2008·Granted Apr 29, 2014·177 cites·32 claims
- 0398US8781100B2Probability multiplier process for call center routingSPOTTISWOODE S JAMES P·Filed 2009·Granted Jul 15, 2014·185 cites·38 claims
- 0498US8718271B2Call routing methods and systems based on multiple variable standardized scoringSPOTTISWOODE S JAMES P·Filed 2008·Granted May 6, 2014·191 cites·6 claims
- 0598US8634542B2Separate pattern matching algorithms and computer models based on available caller dataSPOTTISWOODE S JAMES P·Filed 2008·Granted Jan 21, 2014·181 cites·40 claims
- 0698US8295471B2Selective mapping of callers in a call-center routing system based on individual agent settingsSPOTTISWOODE S JAMES P·Filed 2009·Granted Oct 23, 2012·230 cites·44 claims
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