Assignee
VERINT AMERICAS INC
US·333 granted patents·57 pending applications·2,654 citations·filing 2002–2025
Top patents by PatentIndex Score
390 records- 0199US10088972B2Virtual assistant conversationsVERINT AMERICAS INC·Filed 2014·Granted Oct 2, 2018·141 cites·7 claims
- 0298US10795944B2Deriving user intent from a prior communicationVERINT AMERICAS INC·Filed 2017·Granted Oct 6, 2020·84 cites·20 claims
- 0398US7466816B2System and method for analysing communication streamsVERINT AMERICAS INC·Filed 2006·Granted Dec 16, 2008·130 cites·20 claims
- 0497US11436416B2Automated conversation review to surface virtual assistant misunderstandingsVERINT AMERICAS INC·Filed 2020·Granted Sep 6, 2022·11 cites·18 claims
- 0597US10868916B2System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2020·Granted Dec 15, 2020·4 cites·20 claims
- 0697USRE41608ESystem and method to acquire audio data packets for recording and analysisVERINT AMERICAS INC·Filed 2006·Granted Aug 31, 2010·152 cites·46 claims
- 0797US7587041B2System and method for analysing communications streamsVERINT AMERICAS INC·Filed 2006·Granted Sep 8, 2009·84 cites·37 claims
- 0896US11604927B2System and method for adapting sentiment analysis to user profiles to reduce biasVERINT AMERICAS INC·Filed 2020·Granted Mar 14, 2023·5 cites·18 claims
- 0996US10735586B1System and method of sentiment modeling and application to determine optimized agent actionVERINT AMERICAS INC·Filed 2019·Granted Aug 4, 2020·16 cites·20 claims
- 1096US10440184B1System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2018·Granted Oct 8, 2019·18 cites·20 claims
- 1196US10375237B1Virtual communications assessment system in a multimedia environmentVERINT AMERICAS INC·Filed 2017·Granted Aug 6, 2019·24 cites·18 claims
- 1296US7752043B2Multi-pass speech analyticsVERINT AMERICAS INC·Filed 2006·Granted Jul 6, 2010·73 cites·25 claims
- 1396US7574000B2System and method for analysing communications streamsVERINT AMERICAS INC·Filed 2006·Granted Aug 11, 2009·50 cites·18 claims
- 1495US11825023B2Method and system for virtual assistant conversationsVERINT AMERICAS INC·Filed 2021·Granted Nov 21, 2023·9 cites·17 claims
- 1595US11334832B2Risk assessment using Poisson ShelvesVERINT AMERICAS INC·Filed 2019·Granted May 17, 2022·20 cites·17 claims
- 1695US11039011B2System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2020·Granted Jun 15, 2021·4 cites·20 claims
- 1795US10735585B1System and method of sentiment modeling and application to determine optimized agent actionVERINT AMERICAS INC·Filed 2019·Granted Aug 4, 2020·10 cites·20 claims
- 1895US10175865B2Evaluating conversation data based on risk factorsVERINT AMERICAS INC·Filed 2017·Granted Jan 8, 2019·30 cites·10 claims
- 1995US10055681B2Mapping actions and objects to tasksVERINT AMERICAS INC·Filed 2013·Granted Aug 21, 2018·162 cites·18 claims
- 2095US9503571B2Systems, methods, and media for determining fraud patterns and creating fraud behavioral modelsVERINT AMERICAS INC·Filed 2015·Granted Nov 22, 2016·16 cites·18 claims
- 2195US9237232B1Recording infrastructure having biometrics engine and analytics serviceVERINT AMERICAS INC·Filed 2014·Granted Jan 12, 2016·53 cites·12 claims
- 2295US9203962B2Systems, methods, and media for determining fraud patterns and creating fraud behavioral modelsVERINT AMERICAS INC·Filed 2014·Granted Dec 1, 2015·29 cites·1 claims
- 2395US7873156B1Systems and methods for analyzing contact center interactionsVERINT AMERICAS INC·Filed 2006·Granted Jan 18, 2011·41 cites·23 claims
- 2495US7613290B2Recording using proxy serversVERINT AMERICAS INC·Filed 2006·Granted Nov 3, 2009·51 cites·49 claims
- 2594US11403569B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2020·Granted Aug 2, 2022·3 cites·14 claims
- 2694US11277514B2System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2021·Granted Mar 15, 2022·2 cites·20 claims
- 2794US11196863B2Method and system for virtual assistant conversationsVERINT AMERICAS INC·Filed 2019·Granted Dec 7, 2021·19 cites·15 claims
- 2894US10809876B2Virtual assistant conversationsVERINT AMERICAS INC·Filed 2018·Granted Oct 20, 2020·9 cites·6 claims
- 2994US10645219B1System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2018·Granted May 5, 2020·11 cites·19 claims
- 3094US10515156B2Human-to-human conversation analysisVERINT AMERICAS INC·Filed 2019·Granted Dec 24, 2019·8 cites·18 claims
- 3194US9852606B1System and method for crime investigationVERINT AMERICAS INC·Filed 2017·Granted Dec 26, 2017·23 cites·20 claims
- 3294US7570755B2Routine communication sessions for recordingVERINT AMERICAS INC·Filed 2006·Granted Aug 4, 2009·32 cites·20 claims
- 3393US11245792B2System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2020·Granted Feb 8, 2022·2 cites·20 claims
- 3493US10545648B2Evaluating conversation data based on risk factorsVERINT AMERICAS INC·Filed 2019·Granted Jan 28, 2020·26 cites·20 claims
- 3593US7965828B2Call control presenceVERINT AMERICAS INC·Filed 2006·Granted Jun 21, 2011·29 cites·14 claims
- 3693US7672746B1Systems and methods for automatic scheduling of a workforceVERINT AMERICAS INC·Filed 2006·Granted Mar 2, 2010·43 cites·20 claims
- 3792US11468462B2Automated corporate perception managementVERINT AMERICAS INC·Filed 2020·Granted Oct 11, 2022·3 cites·14 claims
- 3892US10778843B2System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2020·Granted Sep 15, 2020·3 cites·20 claims
- 3992US10652393B1System and method of automated routing and guidance based on continuous customer and customer service representative feedbackVERINT AMERICAS INC·Filed 2019·Granted May 12, 2020·7 cites·20 claims
- 4092US7949552B2Systems and methods for context drilling in workforce optimizationVERINT AMERICAS INC·Filed 2006·Granted May 24, 2011·51 cites·25 claims
- 4192US7899178B2Recording invocation of communication sessionsVERINT AMERICAS INC·Filed 2006·Granted Mar 1, 2011·15 cites·18 claims
- 4292US7864946B1Systems and methods for scheduling call center agents using quality data and correlation-based discoveryVERINT AMERICAS INC·Filed 2006·Granted Jan 4, 2011·32 cites·20 claims
- 4392US7853006B1Systems and methods for scheduling call center agents using quality data and correlation-based discoveryVERINT AMERICAS INC·Filed 2006·Granted Dec 14, 2010·33 cites·18 claims
- 4492USRE41534EUtilizing spare processing capacity to analyze a call center interactionVERINT AMERICAS INC·Filed 2006·Granted Aug 17, 2010·16 cites·45 claims
- 4592US7774854B1Systems and methods for protecting informationVERINT AMERICAS INC·Filed 2006·Granted Aug 10, 2010·28 cites·25 claims
- 4692US7769176B2Systems and methods for a secure recording environmentVERINT AMERICAS INC·Filed 2006·Granted Aug 3, 2010·28 cites·10 claims
- 4792US7376735B2Method, apparatus, and system for capturing data exchanged between a server and a userVERINT AMERICAS INC·Filed 2006·Granted May 20, 2008·50 cites·34 claims
- 4891US11842410B2Automated conversation review to surface virtual assistant misunderstandingsVERINT AMERICAS INC·Filed 2022·Granted Dec 12, 2023·1 cites·18 claims
- 4991US11769012B2Automated system and method to prioritize language model and ontology expansion and pruningVERINT AMERICAS INC·Filed 2020·Granted Sep 26, 2023·3 cites·23 claims
- 5091US11217226B2System to detect and reduce understanding bias in intelligent virtual assistantsVERINT AMERICAS INC·Filed 2019·Granted Jan 4, 2022·9 cites·20 claims
Showing the top 50 of 390 patent records by PatentIndex Score.
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