Assignee

WEST CORP

US473 patents

Top patents by PatentIndex Score

US9813363B1Nov 7, 2017

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

WEST CORP109 citations99

US9143907B1Sep 22, 2015

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

WEST CORP157 citations99

US7729945B1Jun 1, 2010

Systems and methods that use geographic data to intelligently select goods and services to offer in telephonic and electronic commerce

WEST CORP157 citations99

US7386485B1Jun 10, 2008

Method and system for providing offers in real time to prospective customers

WEST CORP153 citations99

US7283974B2Oct 16, 2007

Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce

WEST CORP171 citations99

US7191133B1Mar 13, 2007

Providing a presentation on a network having a plurality of synchronized media types

WEST CORP98 citations98

US7412533B1Aug 12, 2008

Providing a presentation on a network having a plurality of synchronized media types

WEST CORP104 citations98

US7203653B1Apr 10, 2007

Automated third party verification system

WEST CORP59 citations98

US7143177B1Nov 28, 2006

Providing a presentation on a network having a plurality of synchronized media types

WEST CORP163 citations98

US9420103B1Aug 16, 2016

Customer service call processing and support agent access application

WEST CORP41 citations97

US8817968B1Aug 26, 2014

Short message service (SMS) response and interpretation application

WEST CORP40 citations97

US7739162B1Jun 15, 2010

System, method, and business method for setting micropayment transaction to a pre-paid instrument

WEST CORP71 citations97

US7664641B1Feb 16, 2010

Script compliance and quality assurance based on speech recognition and duration of interaction

WEST CORP62 citations97

US7440922B1Oct 21, 2008

System, method, and business method for settling micropayment transactions to a pre-paid instrument

WEST CORP67 citations97

US7178720B1Feb 20, 2007

Methods, computer-readable media, and computer program product for intelligent selection of items encoded onto portable machine-playable entertainment media

WEST CORP141 citations97

US7133896B2Nov 7, 2006

Providing a presentation on a network

WEST CORP78 citations97

US6862343B1Mar 1, 2005

Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network

WEST CORP76 citations97

US8504371B1Aug 6, 2013

Script compliance and agent feedback

WEST CORP34 citations96

US8046230B1Oct 25, 2011

Automated third party verification system

WEST CORP19 citations96

US7792702B1Sep 7, 2010

Methods and system for providing offers in real time while preserving confidential information

WEST CORP30 citations96

US7617280B1Nov 10, 2009

Methods for admitting conference call hosts and participants into conference calls

WEST CORP44 citations96

US7474634B1Jan 6, 2009

System, methods, and computer-readable media for expedited access to conference calls

WEST CORP48 citations96

US7364068B1Apr 29, 2008

Methods and apparatus for intelligent selection of goods and services offered to conferees

WEST CORP88 citations96

US7280979B1Oct 9, 2007

Methods and apparatus for intelligent, purpose-based selection of goods and services in telephonic and electronic commerce

WEST CORP51 citations96

US11257572B1Feb 22, 2022

Remote medical treatment application and operating platform

WEST CORP24 citations94

US7716055B1May 11, 2010

Apparatus and method for verifying transactions using voice print

WEST CORP38 citations94

US9319524B1Apr 19, 2016

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

WEST CORP23 citations93

US9319522B1Apr 19, 2016

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

WEST CORP23 citations93

US10347369B1Jul 9, 2019

Patient tracking and dynamic updating of patient profile

WEST CORP21 citations92

US9674344B1Jun 6, 2017

Instant support agent call setup and call connection application

WEST CORP13 citations92

US9621720B1Apr 11, 2017

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

WEST CORP13 citations92

US9479644B1Oct 25, 2016

Customer service call processing and support agent access application

WEST CORP9 citations92

US9232373B1Jan 5, 2016

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

WEST CORP15 citations92

US8380521B1Feb 19, 2013

System, method and computer-readable medium for verbal control of a conference call

WEST CORP32 citations92

US8009822B1Aug 30, 2011

System for geographic agent routing

WEST CORP22 citations92

US8005075B1Aug 23, 2011

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

WEST CORP13 citations92

US7996279B1Aug 9, 2011

Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce

WEST CORP10 citations92

US7984104B1Jul 19, 2011

Method and system for content driven electronic messaging

WEST CORP22 citations92

US7908321B1Mar 15, 2011

System and method for record and playback of collaborative web browsing session

WEST CORP20 citations92

US7853711B1Dec 14, 2010

Apparatus, method, and computer readable medium for providing a presentation on a network having a plurality of synchronized media types

WEST CORP18 citations92

US7822647B1Oct 26, 2010

Method and system for providing real time offers to a user based on obsolescence of possessed items

WEST CORP33 citations92

US7814221B1Oct 12, 2010

Real-time streaming protocol gateway and proxy for serving and caching static media over a low bandwidth connection

WEST CORP11 citations92

US7769160B1Aug 3, 2010

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

WEST CORP16 citations92

US7583657B1Sep 1, 2009

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

WEST CORP17 citations92

US6937702B1Aug 30, 2005

Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources

WEST CORP28 citations92

Showing the top 50 of 473 patents by PatentIndex Score.

WEST CORP

Top patents by PatentIndex Score

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Systems and methods that use geographic data to intelligently select goods and services to offer in telephonic and electronic commerce

Method and system for providing offers in real time to prospective customers

Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce

Script compliance using speech recognition

Automated third party verification system

Script compliance and quality assurance using speech recognition

Method and computer readable medium for geographic agent routing

Script compliance and agent feedback

Providing a presentation on a network having a plurality of synchronized media types

Providing a presentation on a network having a plurality of synchronized media types

Automated third party verification system

Providing a presentation on a network having a plurality of synchronized media types

Customer service call processing and support agent access application

Short message service (SMS) response and interpretation application

System, method, and business method for setting micropayment transaction to a pre-paid instrument

Script compliance and quality assurance based on speech recognition and duration of interaction

System, method, and business method for settling micropayment transactions to a pre-paid instrument

Methods, computer-readable media, and computer program product for intelligent selection of items encoded onto portable machine-playable entertainment media

Providing a presentation on a network

Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network

Script compliance and agent feedback

Automated third party verification system

Methods and system for providing offers in real time while preserving confidential information

Methods for admitting conference call hosts and participants into conference calls

System, methods, and computer-readable media for expedited access to conference calls

Methods and apparatus for intelligent selection of goods and services offered to conferees

Methods and apparatus for intelligent, purpose-based selection of goods and services in telephonic and electronic commerce

Remote medical treatment application and operating platform

Apparatus and method for verifying transactions using voice print

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Patient tracking and dynamic updating of patient profile

Instant support agent call setup and call connection application

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Customer service call processing and support agent access application

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

System, method and computer-readable medium for verbal control of a conference call

System for geographic agent routing

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce

Method and system for content driven electronic messaging

System and method for record and playback of collaborative web browsing session

Apparatus, method, and computer readable medium for providing a presentation on a network having a plurality of synchronized media types

Method and system for providing real time offers to a user based on obsolescence of possessed items

Real-time streaming protocol gateway and proxy for serving and caching static media over a low bandwidth connection

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources