Assignee
ZENDESK INC
US26 patents
Top patents by PatentIndex Score
US10447498B2Oct 15, 2019
Facilitating communications between virtual private clouds hosted by different cloud providers
ZENDESK INC7 citations68
US11436610B2Sep 6, 2022
Automatically clustering customer-support requests to form customer-support topics
ZENDESK INC2 citations65
US11343379B2May 24, 2022
Web widget that facilitates telephone calls with customer-support agents and other customer-support services
ZENDESK INC2 citations65
US11070671B1Jul 20, 2021
Middleware pipeline that provides access to external servers to facilitate customer-support conversations
ZENDESK INC2 citations65
US10992810B2Apr 27, 2021
Web widget that facilitates telephone calls with customer-support agents and other customer-support services
ZENDESK INC3 citations65
US11146512B1Oct 12, 2021
Handing off customer-support conversations between a human agent and a bot without requiring code changes
ZENDESK INC2 citations64
US10580012B2Mar 3, 2020
Article-suggestion system for automatically resolving customer-service requests
ZENDESK INC4 citations61
US9910931B2Mar 6, 2018
Suggestive input systems, methods and applications for data rule creation
ZENDESK INC6 citations57
US11711276B2Jul 25, 2023
Providing fast trigger matching to support business rules that modify customer-support tickets
ZENDESK INC0 citations56
US11496372B2Nov 8, 2022
Providing fast trigger matching to support business rules that modify customer-support tickets
ZENDESK INC0 citations56
US10841190B1Nov 17, 2020
Using an inverse cumulative histogram to efficiently analyze web service request latencies
ZENDESK INC2 citations55
US11595523B2Feb 28, 2023
Web widget that facilitates telephone calls with customer-support agents and other customer-support services
ZENDESK INC0 citations54
US11503156B2Nov 15, 2022
Handing off customer-support conversations between a human agent and a bot without requiring code changes
ZENDESK INC0 citations53
US10699183B2Jun 30, 2020
Automated system for proposing help center articles to be written to facilitate resolving customer-service requests
ZENDESK INC1 citations51
US10795987B2Oct 6, 2020
Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior
ZENDESK INC1 citations50
US10721331B2Jul 21, 2020
Using an integration service to facilitate interactions between software systems
ZENDESK INC1 citations50
US12524275B2Jan 13, 2026
Operating a distributed worker pool to conserve computing resources
ZENDESK INC1 citations46
US11281627B2Mar 22, 2022
Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets
ZENDESK INC0 citations46
USD1108455SJan 6, 2026
Display screen or portion thereof with graphical user interface
ZENDESK INC0 citations43
USD1084005SJul 15, 2025
Display screen with a graphical user interface
ZENDESK INC0 citations43
US11397952B2Jul 26, 2022
Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system
ZENDESK INC0 citations42
US10348898B2Jul 9, 2019
Techniques for customer relationship management
ZENDESK INC0 citations38
US12112192B2Oct 8, 2024
Split triggers for executing computer operations
ZENDESK INC0 citations35
US11714746B2Aug 1, 2023
Comparing the performance of multiple application versions
ZENDESK INC0 citations31
US11044090B2Jun 22, 2021
Facilitating request authentication at a network edge device
ZENDESK INC0 citations31
US12287792B2Apr 29, 2025
Dense retrieval of document templates
ZENDESK INC0 citations30