Assignee
[24]7 AI INC
US·56 granted patents·11 pending applications·203 citations·filing 2013–2023
Top patents by PatentIndex Score
67 records- 0194US10417643B2Method for personalizing customer interaction experiences by routing to customer interaction channels[24]7 AI INC·Filed 2015·Granted Sep 17, 2019·18 cites·12 claims
- 0292US10635695B2Systems and methods for facilitating dialogue mining[24]7 AI INC·Filed 2017·Granted Apr 28, 2020·11 cites·40 claims
- 0392US10592949B2Method and apparatus for linking customer interactions with customer messaging platforms[24]7 AI INC·Filed 2016·Granted Mar 17, 2020·8 cites·21 claims
- 0491US10482521B2Intent prediction based recommendation system using data combined from multiple channels[24]7 AI INC·Filed 2017·Granted Nov 19, 2019·8 cites·23 claims
- 0590US10373177B2Dynamic prediction of online shopper's intent using a combination of prediction models[24] 7 AI INC·Filed 2014·Granted Aug 6, 2019·15 cites·9 claims
- 0686US11543937B2Slider and history field for smart chat sessions[24]7 AI INC·Filed 2017·Granted Jan 3, 2023·2 cites·18 claims
- 0786US10977563B2Predictive customer service environment[24]7 AI INC·Filed 2013·Granted Apr 13, 2021·14 cites·14 claims
- 0886US10574824B2Method and apparatus for facilitating agent conversations with customers of an enterprise[24]7 AI INC·Filed 2018·Granted Feb 25, 2020·5 cites·20 claims
- 0986US10484541B2Method and apparatus for improving goal-directed textual conversations between agents and customers[24]7 AI INC·Filed 2018·Granted Nov 19, 2019·6 cites·25 claims
- 1086US10467854B2Method and apparatus for engaging users on enterprise interaction channels[24]7 AI INC·Filed 2017·Granted Nov 5, 2019·4 cites·26 claims
- 1186US10311377B2Categorization of user interactions into predefined hierarchical categories[24]7 AI INC·Filed 2017·Granted Jun 4, 2019·7 cites·20 claims
- 1285US11423448B2Method and apparatus for facilitating interaction with customers on enterprise interaction channels[24]7 AI INC·Filed 2019·Granted Aug 23, 2022·13 cites·20 claims
- 1385US10923109B2Method and apparatus for training of conversational agents[24]7 AI INC·Filed 2018·Granted Feb 16, 2021·14 cites·13 claims
- 1485US10200420B2Method and apparatus for optimizing customer service across multiple channels[24]7 AI INC·Filed 2013·Granted Feb 5, 2019·6 cites·20 claims
- 1584US11080721B2Method and apparatus for an intuitive customer experience[24]7 AI INC·Filed 2013·Granted Aug 3, 2021·5 cites·15 claims
- 1684US10798245B2Method and apparatus for facilitating agent conversations with customers of an enterprise[24]7 AI INC·Filed 2020·Granted Oct 6, 2020·3 cites·20 claims
- 1784US10572516B2Method and apparatus for managing natural language queries of customers[24]7 AI INC·Filed 2016·Granted Feb 25, 2020·7 cites·25 claims
- 1882US10726427B2Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification[24]7 AI INC·Filed 2018·Granted Jul 28, 2020·3 cites·20 claims
- 1982US10579834B2Method and apparatus for facilitating customer intent prediction[24]7 AI INC·Filed 2016·Granted Mar 3, 2020·12 cites·34 claims
- 2081US11257496B2Method and apparatus for facilitating persona-based agent interactions with online visitors[24]7 AI INC·Filed 2019·Granted Feb 22, 2022·5 cites·20 claims
- 2181US10706432B2Method, apparatus and non-transitory medium for customizing speed of interaction and servicing on one or more interactions channels based on intention classifiers[24]7 AI INC·Filed 2015·Granted Jul 7, 2020·5 cites·16 claims
- 2279US10387936B2Method and apparatus for improving experiences of online visitors to a website[24]7 AI INC·Filed 2016·Granted Aug 20, 2019·3 cites·14 claims
- 2376US10360610B2Method and apparatus for intent modeling and prediction[24]7 AI INC·Filed 2016·Granted Jul 23, 2019·3 cites·20 claims
- 2475US10204343B2Multi-channel customer identification[24]7 AI INC·Filed 2013·Granted Feb 12, 2019·3 cites·19 claims
- 2574US10515380B2Proactive surveys based on customer information[24]7 AI INC·Filed 2013·Granted Dec 24, 2019·1 cites·8 claims
- 2672US11238872B2Method and apparatus for managing agent interactions with enterprise customers[24]7 AI INC·Filed 2018·Granted Feb 1, 2022·2 cites·14 claims
- 2769US11436618B2Method and apparatus for providing customer notifications[24]7 AI INC·Filed 2015·Granted Sep 6, 2022·2 cites·25 claims
- 2868US10311443B2Method and apparatus for managing customer interactions on multiple interaction channels[24]7 AI INC·Filed 2016·Granted Jun 4, 2019·2 cites·38 claims
- 2967US11374925B2Method and system for authenticating customers on call[24]7 AI INC·Filed 2018·Granted Jun 28, 2022·2 cites·16 claims
- 3066US10153995B2Method and apparatus for effecting web page access in a plurality of media applications[24]7 AI INC·Filed 2014·Granted Dec 11, 2018·2 cites·33 claims
- 3165US2020013071A1Method for personalizing customer interaction experiences by routing to customer interaction channels[24]7 AI INC·Filed 2019·Application pending·0 cites
- 3265US2019279141A1Method and apparatus for facilitating staffing of resources[24]7 AI INC·Filed 2019·Application pending·0 cites
- 3364US11442612B2Method and apparatus for facilitating user chat interactions[24]7 AI INC·Filed 2016·Granted Sep 13, 2022·2 cites·17 claims
- 3464US10552885B2Systems and methods for acquiring structured inputs in customer interactions[24]7 AI INC·Filed 2016·Granted Feb 4, 2020·2 cites·34 claims
- 3564US10255344B2Multi-tenant data integration[24]7 AI INC·Filed 2013·Granted Apr 9, 2019·1 cites·27 claims
- 3662US2018315110A1Method and Apparatus for Enhanced In-Store Retail Experience Using Location Awareness[24]7 AI INC·Filed 2018·Application pending·0 cites
- 3761US11328175B2Method and apparatus for facilitating training of agents[24]7 AI INC·Filed 2019·Granted May 10, 2022·2 cites·15 claims
- 3860US10339534B2Segregation of chat sessions based on user query[24]7 AI INC·Filed 2014·Granted Jul 2, 2019·1 cites·18 claims
- 3959US10623571B2Automated assistance for customer care chats[24]7 AI INC·Filed 2018·Granted Apr 14, 2020·0 cites·23 claims
- 4059US10198497B2Search term clustering[24]7 AI INC·Filed 2014·Granted Feb 5, 2019·3 cites·19 claims
- 4158US10984332B2Predictive customer service environment[24]7 AI INC·Filed 2017·Granted Apr 20, 2021·0 cites·12 claims
- 4258US2021350419A1Method and system for facilitating a provisioning of advertisements to customers[24]7 AI INC·Filed 2021·Application pending·0 cites
- 4356US11288289B2Multi-tenant data integration[24]7 AI INC·Filed 2019·Granted Mar 29, 2022·0 cites·23 claims
- 4456US10339477B2Method and apparatus for facilitating staffing of resources[24] 7 AI INC·Filed 2015·Granted Jul 2, 2019·0 cites·21 claims
- 4555US10498834B2Method and apparatus for facilitating stateless representation of interaction flow states[24]7 AI INC·Filed 2016·Granted Dec 3, 2019·1 cites·35 claims
- 4655US2019124127A1Method and apparatus for optimizing customer service across multiple channels[24]7 AI INC·Filed 2018·Application pending·0 cites
- 4754US2019295122A1Method and apparatus for facilitating management of advertisement campaigns[24]7 AI INC·Filed 2019·Application pending·0 cites
- 4853US11328322B2Method and apparatus for provisioning optimized content to customers[24]7 AI INC·Filed 2018·Granted May 10, 2022·0 cites·27 claims
- 4953US10656908B2Method and apparatus for facilitating voice user interface design[24]7 AI INC·Filed 2017·Granted May 19, 2020·0 cites·31 claims
- 5052US11734728B2Method and apparatus for providing web advertisements to users[24]7 AI INC·Filed 2020·Granted Aug 22, 2023·0 cites·20 claims
Showing the top 50 of 67 patent records by PatentIndex Score.
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