Assignee
24/7 CUSTOMER INC
US·44 granted patents·25 pending applications·490 citations·filing 2006–2017
Top patents by PatentIndex Score
69 records- 0194US9652797B2Intent prediction based recommendation system using data combined from multiple channels24/7 CUSTOMER INC·Filed 2014·Granted May 16, 2017·37 cites·18 claims
- 0294US9483768B2Methods and apparatuses for modeling customer interaction experiences24/7 CUSTOMER INC·Filed 2015·Granted Nov 1, 2016·18 cites·20 claims
- 0393US9077804B2Interaction management24 7 CUSTOMER INC·Filed 2014·Granted Jul 7, 2015·28 cites·20 claims
- 0493US7761321B2System and method for customer requests and contact management24 7 CUSTOMER INC·Filed 2006·Granted Jul 20, 2010·56 cites·32 claims
- 0592US10089639B2Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification24/7 CUSTOMER INC·Filed 2014·Granted Oct 2, 2018·17 cites·12 claims
- 0692US10051123B2Automated assistance for customer care chats24/7 CUSTOMER INC·Filed 2017·Granted Aug 14, 2018·11 cites·17 claims
- 0792US9742912B2Method and apparatus for predicting intent in IVR using natural language queries24/7 CUSTOMER INC·Filed 2015·Granted Aug 22, 2017·18 cites·20 claims
- 0892US9661067B2Systems and methods for facilitating dialogue mining24/7 CUSTOMER INC·Filed 2014·Granted May 23, 2017·20 cites·11 claims
- 0990US9894207B2Stage-wise analysis of text-based interactions24/7 CUSTOMER INC·Filed 2017·Granted Feb 13, 2018·10 cites·21 claims
- 1090US9635176B2Automated assistance for customer care chats24/7 CUSTOMER INC·Filed 2015·Granted Apr 25, 2017·8 cites·16 claims
- 1189US10038786B2Method and apparatus for improving goal-directed textual conversations between agents and customers24/7 CUSTOMER INC·Filed 2015·Granted Jul 31, 2018·8 cites·40 claims
- 1289US9519903B2Method and apparatus for proactive notifications based on the location of a user24/7 CUSTOMER INC·Filed 2013·Granted Dec 13, 2016·27 cites·31 claims
- 1389US9124694B2Method and apparatus for intent prediction and proactive service offering24 7 CUSTOMER INC·Filed 2013·Granted Sep 1, 2015·25 cites·28 claims
- 1489US9105268B2Method and apparatus for predicting intent in IVR using natural language queries24 7 CUSTOMER INC·Filed 2013·Granted Aug 11, 2015·15 cites·18 claims
- 1589US7996251B2System and method for customer requests and contact management24 7 CUSTOMER INC·Filed 2007·Granted Aug 9, 2011·25 cites·51 claims
- 1687US8737599B2Interaction management24 7 CUSTOMER INC·Filed 2012·Granted May 27, 2014·12 cites·9 claims
- 1786US9652793B2Stage-wise analysis of text-based interactions24/7 CUSTOMER INC·Filed 2014·Granted May 16, 2017·7 cites·21 claims
- 1886US9626629B2Categorization of user interactions into predefined hierarchical categories24/7 CUSTOMER INC·Filed 2014·Granted Apr 18, 2017·18 cites·15 claims
- 1986US9554184B2Method and apparatus for increasing user engagement with video advertisements and content by summarization24/7 CUSTOMER INC·Filed 2013·Granted Jan 24, 2017·8 cites·15 claims
- 2086US9460237B2Predictive 41124/7 CUSTOMER INC·Filed 2013·Granted Oct 4, 2016·14 cites·20 claims
- 2185US9883026B2Method and apparatus for facilitating speech application testing24/7 CUSTOMER INC·Filed 2016·Granted Jan 30, 2018·11 cites·20 claims
- 2285US9712671B2Method and apparatus for intent prediction and proactive service offering24/7 CUSTOMER INC·Filed 2015·Granted Jul 18, 2017·10 cites·23 claims
- 2385US9055148B2Method and apparatus for analyzing leakage from chat to voice24 7 CUSTOMER INC·Filed 2014·Granted Jun 9, 2015·7 cites·36 claims
- 2484US9536248B2Apparatus and method for predicting customer behavior24/7 CUSTOMER INC·Filed 2015·Granted Jan 3, 2017·5 cites·16 claims
- 2582US9910909B2Method and apparatus for extracting journey of life attributes of a user from user interactions24/7 CUSTOMER INC·Filed 2014·Granted Mar 6, 2018·10 cites·11 claims
- 2682US9710495B2Business rules manager24/7 CUSTOMER INC·Filed 2016·Granted Jul 18, 2017·2 cites·21 claims
- 2782US9661088B2Method and apparatus for determining user browsing behavior24/7 CUSTOMER INC·Filed 2014·Granted May 23, 2017·13 cites·31 claims
- 2882US9275342B2Method and apparatus for intent modeling and prediction24 7 CUSTOMER INC·Filed 2013·Granted Mar 1, 2016·13 cites·18 claims
- 2981US9733894B2Method and apparatus for facilitating voice user interface design24/7 CUSTOMER INC·Filed 2014·Granted Aug 15, 2017·8 cites·36 claims
- 3079US9600828B2Tracking of near conversions in user engagements24/7 CUSTOMER INC·Filed 2013·Granted Mar 21, 2017·3 cites·11 claims
- 3178US9460455B2Determining product categories by mining interaction data in chat transcripts24/7 CUSTOMER INC·Filed 2013·Granted Oct 4, 2016·10 cites·21 claims
- 3275US9851869B2Slider and history field for smart chat sessions24/7 CUSTOMER INC·Filed 2014·Granted Dec 26, 2017·2 cites·4 claims
- 3374US9443252B2Customer journey prediction and resolution24/7 CUSTOMER INC·Filed 2014·Granted Sep 13, 2016·5 cites·10 claims
- 3470US9444935B2Method and apparatus for facilitating speech application testing24/7 CUSTOMER INC·Filed 2015·Granted Sep 13, 2016·3 cites·40 claims
- 3568US9198010B2Data assistance application for mobile devices24 7 CUSTOMER INC·Filed 2013·Granted Nov 24, 2015·2 cites·24 claims
- 3667US9813779B2Method and apparatus for increasing user engagement with video advertisements and content by summarization24/7 CUSTOMER INC·Filed 2016·Granted Nov 7, 2017·1 cites·20 claims
- 3765US9851872B2Slider and history field for smart chat sessions24/7 CUSTOMER INC·Filed 2016·Granted Dec 26, 2017·0 cites·14 claims
- 3865US9325845B2Method and apparatus for diverting callers to Web sessions24 7 CUSTOMER INC·Filed 2013·Granted Apr 26, 2016·2 cites·19 claims
- 3964US9330117B2Business rules manager24 7 CUSTOMER INC·Filed 2013·Granted May 3, 2016·1 cites·21 claims
- 4060US2014358612A1Method and apparatus for managing visitor interactions24 7 CUSTOMER INC·Filed 2014·Application pending·0 cites
- 4159US2013211880A1Chat categorization and agent performance modeling24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 4258US2014156383A1Ad-words optimization based on performance across multiple channels24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 4357US2014358631A1Method and apparatus for generating frequently asked questions24 7 CUSTOMER INC·Filed 2014·Application pending·0 cites
- 4456US2016210682A1Method And Apparatus For Enhanced In-Store Retail Experience Using Location Awareness24 7 CUSTOMER INC·Filed 2016·Application pending·0 cites
- 4556US2013282595A1Method and apparatus for optimizing web and mobile self-serve apps24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 4655US9621725B2Method and apparatus for analyzing leakage from chat to voice24/7 CUSTOMER INC·Filed 2016·Granted Apr 11, 2017·0 cites·26 claims
- 4755US2013317993A1Method and apparatus for linking user sessions and establishing identity across channels24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 4854US10257353B2Method and apparatus for diverting callers to web sessions24/7 CUSTOMER INC·Filed 2017·Granted Apr 9, 2019·0 cites·9 claims
- 4953US9350863B2Method and apparatus for analyzing leakage from chat to voice24 7 CUSTOMER INC·Filed 2015·Granted May 24, 2016·0 cites·36 claims
- 5052US2016364441A1Predictive 41124/7 CUSTOMER INC·Filed 2016·Application pending·0 cites
Showing the top 50 of 69 patent records by PatentIndex Score.
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