Assignee
ASPECT SOFTWARE INC
US·43 granted patents·13 pending applications·448 citations·filing 1998–2021
Top patents by PatentIndex Score
56 records- 0187US7681127B2Dynamic localization for documents using language settingASPECT SOFTWARE INC·Filed 2004·Granted Mar 16, 2010·46 cites·11 claims
- 0285US9883037B1Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agentsASPECT SOFTWARE INC·Filed 2017·Granted Jan 30, 2018·17 cites·20 claims
- 0385US7080321B2Dynamic help option for internet customersASPECT SOFTWARE INC·Filed 2001·Granted Jul 18, 2006·87 cites·31 claims
- 0484US7739325B1Apparatus and method for extensible real-time workflowsASPECT SOFTWARE INC·Filed 2000·Granted Jun 15, 2010·46 cites·24 claims
- 0584US7523082B2Escalating online expert helpASPECT SOFTWARE INC·Filed 2006·Granted Apr 21, 2009·16 cites·27 claims
- 0683US7761323B2Method and system for scheduling a customer service callbackASPECT SOFTWARE INC·Filed 2003·Granted Jul 20, 2010·35 cites·83 claims
- 0781US7324528B2Remote access, emulation, and control of office equipmentASPECT SOFTWARE INC·Filed 2002·Granted Jan 29, 2008·24 cites·15 claims
- 0877US8351593B2Emergency recording during VoIP sessionASPECT SOFTWARE INC·Filed 2006·Granted Jan 8, 2013·18 cites·24 claims
- 0977US7688804B2Method of providing fault tolerance in a SIP based contact handling environmentASPECT SOFTWARE INC·Filed 2005·Granted Mar 30, 2010·9 cites·30 claims
- 1073US8891511B2System and method for dynamic telephony resource allocation between premise and hosted facilitiesASPECT SOFTWARE INC·Filed 2013·Granted Nov 18, 2014·3 cites·33 claims
- 1172US7739329B2Web assistantASPECT SOFTWARE INC·Filed 2002·Granted Jun 15, 2010·20 cites·42 claims
- 1272US7373374B2Method and system to register a user on an application systemASPECT SOFTWARE INC·Filed 2005·Granted May 13, 2008·2 cites·20 claims
- 1370US7813489B2System and method for minimizing queue callback faultsASPECT SOFTWARE INC·Filed 2004·Granted Oct 12, 2010·10 cites·25 claims
- 1466US7634722B2Reversible logic for widget and markup language generationASPECT SOFTWARE INC·Filed 2005·Granted Dec 15, 2009·5 cites·7 claims
- 1565US7764779B2SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenantsASPECT SOFTWARE INC·Filed 2005·Granted Jul 27, 2010·2 cites·31 claims
- 1664US7773740B2Agent registration and bidding systemASPECT SOFTWARE INC·Filed 2003·Granted Aug 10, 2010·8 cites·23 claims
- 1763US7975009B2Instant message contact routerASPECT SOFTWARE INC·Filed 2004·Granted Jul 5, 2011·12 cites·20 claims
- 1863US7778861B2Methods and systems to complete transaction dateASPECT SOFTWARE INC·Filed 2005·Granted Aug 17, 2010·1 cites·10 claims
- 1963US7149209B2System and method for providing audio communication over a computer network using differing communication formatsASPECT SOFTWARE INC·Filed 2004·Granted Dec 12, 2006·7 cites·12 claims
- 2062US2021365850A1Method and system for matching resources and co-resourcesASPECT SOFTWARE INC·Filed 2021·Application pending·0 cites
- 2160US7668303B2Call tracking using SIP presence mechanismASPECT SOFTWARE INC·Filed 2004·Granted Feb 23, 2010·7 cites·34 claims
- 2259US8041023B1System and method of using a phone to access information in a call centerASPECT SOFTWARE INC·Filed 2000·Granted Oct 18, 2011·5 cites·26 claims
- 2358US2010002689A1Voice over ip adapterASPECT SOFTWARE INC·Filed 2009·Application pending·0 cites
- 2457US8028084B2IP ACD using buffer serverASPECT SOFTWARE INC·Filed 2004·Granted Sep 27, 2011·3 cites·27 claims
- 2557US7302051B1System and method for providing an automatic telephone call back from information provided at a data terminalASPECT SOFTWARE INC·Filed 1998·Granted Nov 27, 2007·28 cites·17 claims
- 2656US7831033B2Method of preference driven segmentation routingASPECT SOFTWARE INC·Filed 2004·Granted Nov 9, 2010·1 cites·34 claims
- 2755US8964769B2Networked computer telephony system driven by web-based applicationsASPECT SOFTWARE INC·Filed 2013·Granted Feb 24, 2015·0 cites·15 claims
- 2855US7925002B2Administering multiple target ACD systemsASPECT SOFTWARE INC·Filed 2007·Granted Apr 12, 2011·1 cites·19 claims
- 2954US7912205B2Contact center business modelerASPECT SOFTWARE INC·Filed 2004·Granted Mar 22, 2011·3 cites·45 claims
- 3054US7822016B2IP ACD using SIP formatASPECT SOFTWARE INC·Filed 2004·Granted Oct 26, 2010·1 cites·28 claims
- 3154US7778405B2Contact center system independent of line key status or current agent activity/stateASPECT SOFTWARE INC·Filed 2004·Granted Aug 17, 2010·1 cites·34 claims
- 3254US7751550B2Method of providing status information within an ACDASPECT SOFTWARE INC·Filed 2004·Granted Jul 6, 2010·1 cites·26 claims
- 3354US2010017251A1Method and Apparatus for Describing and Profiling Employee SchedulesASPECT SOFTWARE INC·Filed 2008·Application pending·0 cites
- 3453US7929670B2Contact manipulaton and retrieval systemASPECT SOFTWARE INC·Filed 2003·Granted Apr 19, 2011·3 cites·20 claims
- 3553US7809118B2System and method for voice and data convergenceASPECT SOFTWARE INC·Filed 2004·Granted Oct 5, 2010·1 cites·16 claims
- 3653US2010076898A1Method of Scheduling a Workforce Constrained By Work Rules and Labor LawsASPECT SOFTWARE INC·Filed 2008·Application pending·0 cites
- 3752US2007274298A1Voice over IP adapterASPECT SOFTWARE INC·Filed 2006·Application pending·0 cites
- 3851US7050820B2Telephony system paging system and methodASPECT SOFTWARE INC·Filed 2001·Granted May 23, 2006·3 cites·4 claims
- 3951US2020302348A1Method and apparatus for describing and profiling employee schedulesASPECT SOFTWARE INC·Filed 2020·Application pending·0 cites
- 4050US7864945B2Method for detecting availability of non-traditional agentASPECT SOFTWARE INC·Filed 2004·Granted Jan 4, 2011·0 cites·18 claims
- 4150US7853653B2Method of tracking e-mail handling by a remote agent of an automatic contact distributorASPECT SOFTWARE INC·Filed 2004·Granted Dec 14, 2010·2 cites·27 claims
- 4250US7729479B2Automatic generation of mixed media messagesASPECT SOFTWARE INC·Filed 2004·Granted Jun 1, 2010·1 cites·26 claims
- 4350US2009175437A1Call transfer between differing equipmentASPECT SOFTWARE INC·Filed 2008·Application pending·0 cites
- 4449US7917623B2Method of allocating data communication sessions based upon user informationASPECT SOFTWARE INC·Filed 2002·Granted Mar 29, 2011·3 cites·36 claims
- 4549US7702094B2Method of storing information within an ACDASPECT SOFTWARE INC·Filed 2004·Granted Apr 20, 2010·0 cites·48 claims
- 4649US2009067615A1Echo cancellation using gain controlASPECT SOFTWARE INC·Filed 2007·Application pending·0 cites
- 4748US7961867B2Peer to peer application processorASPECT SOFTWARE INC·Filed 2004·Granted Jun 14, 2011·0 cites·35 claims
- 4848US2009074169A1Multi-Line Communication SystemASPECT SOFTWARE INC·Filed 2007·Application pending·0 cites
- 4945US2008127069A1Reusable class library for multi-threaded applicationASPECT SOFTWARE INC·Filed 2006·Application pending·0 cites
- 5045US2008021999A1Remote expert screen pop via data messageASPECT SOFTWARE INC·Filed 2006·Application pending·0 cites
Showing the top 50 of 56 patent records by PatentIndex Score.
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