Assignee
AVAYA TECHNOLOGY CORP
US·683 granted patents·42 pending applications·43,282 citations·filing 1995–2008
Top patents by PatentIndex Score
725 records- 0199US6499861B1Illuminated patch cord connector ports for use in a telecommunications patch closet having patch cord tracing capabilitiesAVAYA TECHNOLOGY CORP·Filed 1999·Granted Dec 31, 2002·247 cites·9 claims
- 0299US6186834B1Enhanced communication connector assembly with crosstalk compensationAVAYA TECHNOLOGY CORP·Filed 1999·Granted Feb 13, 2001·208 cites·16 claims
- 0398US7308499B2Dynamic load balancing for enterprise IP trafficAVAYA TECHNOLOGY CORP·Filed 2003·Granted Dec 11, 2007·244 cites·35 claims
- 0498US7050567B1Call management system using dynamic queue positionAVAYA TECHNOLOGY CORP·Filed 2000·Granted May 23, 2006·267 cites·29 claims
- 0598US6736681B2Communications connector that operates in multiple modes for handling multiple signal typesAVAYA TECHNOLOGY CORP·Filed 2002·Granted May 18, 2004·139 cites·16 claims
- 0698US6661889B1Methods and apparatus for multi-variable work assignment in a call centerAVAYA TECHNOLOGY CORP·Filed 2000·Granted Dec 9, 2003·305 cites·19 claims
- 0798US6535601B1Skill-value queuing in a call centerAVAYA TECHNOLOGY CORP·Filed 1998·Granted Mar 18, 2003·392 cites·22 claims
- 0898US6466654B1Personal virtual assistant with semantic taggingAVAYA TECHNOLOGY CORP·Filed 2000·Granted Oct 15, 2002·705 cites·12 claims
- 0998US6453038B1System for integrating agent database access skills in call center agent assignment applicationsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Sep 17, 2002·348 cites·15 claims
- 1098US6389132B1Multi-tasking, web-based call centerAVAYA TECHNOLOGY CORP·Filed 1999·Granted May 14, 2002·570 cites·59 claims
- 1198US6350148B1Method and device for detecting the presence of a patch cord connector in a telecommunications patch systemAVAYA TECHNOLOGY CORP·Filed 1999·Granted Feb 26, 2002·360 cites·8 claims
- 1298US6330307B1Display panel overlay structure and method for tracing interface modules in a telecommunications patch systemAVAYA TECHNOLOGY CORP·Filed 1999·Granted Dec 11, 2001·287 cites·19 claims
- 1398US6285293B1System and method for addressing and tracing patch cords in a dedicated telecommunications systemAVAYA TECHNOLOGY CORP·Filed 1999·Granted Sep 4, 2001·325 cites·17 claims
- 1498US6270381B1Crosstalk compensation for electrical connectorsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Aug 7, 2001·157 cites·9 claims
- 1598US6196880B1Communication connector assembly with crosstalk compensationAVAYA TECHNOLOGY CORP·Filed 1999·Granted Mar 6, 2001·193 cites·8 claims
- 1698US6173053B1Optimizing call-center performance by using predictive data to distribute calls among agentsAVAYA TECHNOLOGY CORP·Filed 1998·Granted Jan 9, 2001·594 cites·14 claims
- 1798US6163607AOptimizing call-center performance by using predictive data to distribute agents among callsAVAYA TECHNOLOGY CORP·Filed 1998·Granted Dec 19, 2000·768 cites·15 claims
- 1897US7415100B2Personal virtual assistantAVAYA TECHNOLOGY CORP·Filed 2004·Granted Aug 19, 2008·433 cites·10 claims
- 1997US7236932B1Method of and apparatus for improving productivity of human reviewers of automatically transcribed documents generated by media conversion systemsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Jun 26, 2007·344 cites·36 claims
- 2097US7227567B1Customizable background for video communicationsAVAYA TECHNOLOGY CORP·Filed 2004·Granted Jun 5, 2007·179 cites·25 claims
- 2197US7200219B1Dynamically allocating server resources to competing classes of work based upon achievement of service goalsAVAYA TECHNOLOGY CORP·Filed 1999·Granted Apr 3, 2007·81 cites·40 claims
- 2297US6866548B2Correcting for near-end crosstalk unbalance caused by deployment of crosstalk compensation on other pairsAVAYA TECHNOLOGY CORP·Filed 2002·Granted Mar 15, 2005·114 cites·34 claims
- 2397US6757362B1Personal virtual assistantAVAYA TECHNOLOGY CORP·Filed 2000·Granted Jun 29, 2004·830 cites·48 claims
- 2497US6738462B1Unified communications automated personal name addressingAVAYA TECHNOLOGY CORP·Filed 2000·Granted May 18, 2004·196 cites·24 claims
- 2597US6688910B1System and method for automatic addressing of devices in a dedicated telecommunications systemAVAYA TECHNOLOGY CORP·Filed 2000·Granted Feb 10, 2004·123 cites·22 claims
- 2697US6601084B1Dynamic load balancer for multiple network serversAVAYA TECHNOLOGY CORP·Filed 1997·Granted Jul 29, 2003·488 cites·37 claims
- 2797US6522737B1System and method of operation for a telecommunications patch systemAVAYA TECHNOLOGY CORP·Filed 1999·Granted Feb 18, 2003·293 cites·25 claims
- 2897US6443777B1Inductive crosstalk compensation in a communication connectorAVAYA TECHNOLOGY CORP·Filed 2001·Granted Sep 3, 2002·162 cites·15 claims
- 2997US6424710B1Method and device for detecting the presence of a patch cord connector in a telecommunications patch system using passive detection sensorsAVAYA TECHNOLOGY CORP·Filed 1999·Granted Jul 23, 2002·307 cites·18 claims
- 3097US6350158B1Low crosstalk communication connectorAVAYA TECHNOLOGY CORP·Filed 2000·Granted Feb 26, 2002·188 cites·19 claims
- 3197US6192122B1Call center agent selection that optimizes call wait timesAVAYA TECHNOLOGY CORP·Filed 1998·Granted Feb 20, 2001·352 cites·8 claims
- 3296US7468669B1RFID patch panels and cablesAVAYA TECHNOLOGY CORP·Filed 2005·Granted Dec 23, 2008·98 cites·4 claims
- 3396US7406231B1Electroluminescent patch cableAVAYA TECHNOLOGY CORP·Filed 2005·Granted Jul 29, 2008·46 cites·38 claims
- 3496US7353388B1Key server for securing IP telephony registration, control, and maintenanceAVAYA TECHNOLOGY CORP·Filed 2004·Granted Apr 1, 2008·300 cites·61 claims
- 3596US7228350B2Intelligent demand driven recognition of URL objects in connection oriented transactionsAVAYA TECHNOLOGY CORP·Filed 2001·Granted Jun 5, 2007·359 cites·49 claims
- 3696US7023980B2Outbound dialing decision criteria basedAVAYA TECHNOLOGY CORP·Filed 2002·Granted Apr 4, 2006·151 cites·28 claims
- 3796US6717593B1Mark-up language implementation of graphical or non-graphical user interfacesAVAYA TECHNOLOGY CORP·Filed 2000·Granted Apr 6, 2004·236 cites·33 claims
- 3896US6535600B1System for automatically routing calls to call center agents in an agent surplus condition based on service levelsAVAYA TECHNOLOGY CORP·Filed 1999·Granted Mar 18, 2003·365 cites·17 claims
- 3996US6349893B1Retractable fiber slack storage deviceAVAYA TECHNOLOGY CORP·Filed 2000·Granted Feb 26, 2002·85 cites·18 claims
- 4096US6222908B1Method and device for identifying a specific patch cord connector as it is introduced into, or removed from, a telecommunications patch systemAVAYA TECHNOLOGY CORP·Filed 1999·Granted Apr 24, 2001·384 cites·20 claims
- 4195US7386850B2Arrangement for scheduling tasks based on probability of availability of resources at a future point in timeAVAYA TECHNOLOGY CORP·Filed 2001·Granted Jun 10, 2008·83 cites·53 claims
- 4295US7215760B2Outbound dialing decision criteria basedAVAYA TECHNOLOGY CORP·Filed 2005·Granted May 8, 2007·43 cites·26 claims
- 4395US7130385B1Advanced port-based E911 strategy for IP telephonyAVAYA TECHNOLOGY CORP·Filed 2004·Granted Oct 31, 2006·95 cites·27 claims
- 4495US7055173B1Firewall pooling in a network flowswitchAVAYA TECHNOLOGY CORP·Filed 2000·Granted May 30, 2006·272 cites·62 claims
- 4595US7038135B1Embedded cable connection identification circuitsAVAYA TECHNOLOGY CORP·Filed 2004·Granted May 2, 2006·117 cites·37 claims
- 4695US6889752B2Systems and methods for weatherproof cabinets with multiple compartment coolingAVAYA TECHNOLOGY CORP·Filed 2002·Granted May 10, 2005·167 cites·6 claims
- 4795US6880089B1Firewall clustering for multiple network serversAVAYA TECHNOLOGY CORP·Filed 2000·Granted Apr 12, 2005·398 cites·42 claims
- 4895US6877551B2Systems and methods for weatherproof cabinets with variably cooled compartmentsAVAYA TECHNOLOGY CORP·Filed 2002·Granted Apr 12, 2005·142 cites·4 claims
- 4995US6850602B1Method and apparatus for answering machine detection in automatic dialingAVAYA TECHNOLOGY CORP·Filed 2002·Granted Feb 1, 2005·129 cites·33 claims
- 5095US6779039B1System and method for routing message traffic using a cluster of routers sharing a single logical IP address distinct from unique IP addresses of the routersAVAYA TECHNOLOGY CORP·Filed 2000·Granted Aug 17, 2004·324 cites·45 claims
Showing the top 50 of 725 patent records by PatentIndex Score.
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