Assignee
CONCERTO SOFTWARE INC
US·24 granted patents·1,840 citations·filing 1998–2004
Top patents by PatentIndex Score
24 records- 0194US7068775B1System and method for managing a hold queue based on customer information retrieved from a customer databaseCONCERTO SOFTWARE INC·Filed 1998·Granted Jun 27, 2006·248 cites·20 claims
- 0291US7181492B2Transfer of an internet chat session between serversCONCERTO SOFTWARE INC·Filed 2001·Granted Feb 20, 2007·140 cites·11 claims
- 0391US6778951B1Information retrieval method with natural language interfaceCONCERTO SOFTWARE INC·Filed 2000·Granted Aug 17, 2004·296 cites·12 claims
- 0488US6775378B1Blended agent contact centerCONCERTO SOFTWARE INC·Filed 1999·Granted Aug 10, 2004·284 cites·5 claims
- 0587US6707906B1Outbound calling system in a contact centerCONCERTO SOFTWARE INC·Filed 2000·Granted Mar 16, 2004·79 cites·21 claims
- 0686US6539538B1Intelligent information routing system and methodCONCERTO SOFTWARE INC·Filed 1998·Granted Mar 25, 2003·117 cites·5 claims
- 0785US6778660B2Customer interaction systemCONCERTO SOFTWARE INC·Filed 2001·Granted Aug 17, 2004·54 cites·15 claims
- 0883US6751310B1System and method for prioritizing telephone call campaigns based on campaign productivityCONCERTO SOFTWARE INC·Filed 2000·Granted Jun 15, 2004·60 cites·11 claims
- 0979US6816880B1Browser user inter face for client workstationCONCERTO SOFTWARE INC·Filed 1998·Granted Nov 9, 2004·130 cites·25 claims
- 1077US6925607B2Method for consolidation of multiple data sourcesCONCERTO SOFTWARE INC·Filed 2001·Granted Aug 2, 2005·16 cites·1 claims
- 1177US6766012B1System and method for allocating agent resources to a telephone call campaign based on agent productivityCONCERTO SOFTWARE INC·Filed 1999·Granted Jul 20, 2004·105 cites·14 claims
- 1276US6766011B1Method and apparatus for controlling a contact centerCONCERTO SOFTWARE INC·Filed 2000·Granted Jul 20, 2004·17 cites·12 claims
- 1371US6708039B2System and method for integrating text messaging to an outboard call systemCONCERTO SOFTWARE INC·Filed 2002·Granted Mar 16, 2004·20 cites·7 claims
- 1471US6480601B1Voice and data transfer from outbound dialing to inbound ACD queueCONCERTO SOFTWARE INC·Filed 1999·Granted Nov 12, 2002·60 cites·12 claims
- 1569US6587557B1System and method of distributing outbound telephony services over a computer networkCONCERTO SOFTWARE INC·Filed 1999·Granted Jul 1, 2003·49 cites·20 claims
- 1666US6721778B1Unscheduled event task processing systemCONCERTO SOFTWARE INC·Filed 1999·Granted Apr 13, 2004·42 cites·14 claims
- 1765US6748074B2System and method for purging a call listCONCERTO SOFTWARE INC·Filed 2002·Granted Jun 8, 2004·8 cites·12 claims
- 1862US6754236B1System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximizedCONCERTO SOFTWARE INC·Filed 2000·Granted Jun 22, 2004·6 cites·27 claims
- 1955US6549769B1System and method for integrating text messaging to an outbound call systemCONCERTO SOFTWARE INC·Filed 1999·Granted Apr 15, 2003·31 cites·4 claims
- 2052US6754332B1Object oriented system and method for directing incoming telephone callsCONCERTO SOFTWARE INC·Filed 1998·Granted Jun 22, 2004·24 cites·14 claims
- 2149US7688961B2Efficient multiplex conferencing engineCONCERTO SOFTWARE INC·Filed 2004·Granted Mar 30, 2010·4 cites·5 claims
- 2248US7068642B1System and method of propagating exclusion records in a networked computer telephony integration systemCONCERTO SOFTWARE INC·Filed 1999·Granted Jun 27, 2006·27 cites·14 claims
- 2336US6760323B1System and method for providing audio communication over a computer network using differing communication formatsCONCERTO SOFTWARE INC·Filed 1999·Granted Jul 6, 2004·8 cites·11 claims
- 2435US6618477B1System and method for non-intrusively displaying information to a user in a telecommunications systemCONCERTO SOFTWARE INC·Filed 1999·Granted Sep 9, 2003·15 cites·24 claims
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