Assignee
CONVERGYS CUSTOMER MAN GROUP I
US·10 granted patents·607 citations·filing 1996–2006
Top patents by PatentIndex Score
10 records- 0195US7599861B2System and method for closed loop decisionmaking in an automated care systemCONVERGYS CUSTOMER MAN GROUP I·Filed 2006·Granted Oct 6, 2009·36 cites·17 claims
- 0295US6137870ASystem for providing caller information to called party via call standard data fieldCONVERGYS CUSTOMER MAN GROUP I·Filed 1996·Granted Oct 24, 2000·200 cites·12 claims
- 0385US6744881B1System and method for automated customer callingCONVERGYS CUSTOMER MAN GROUP I·Filed 2000·Granted Jun 1, 2004·34 cites·24 claims
- 0484US6611898B1Object-oriented cache management system and methodCONVERGYS CUSTOMER MAN GROUP I·Filed 2001·Granted Aug 26, 2003·60 cites·20 claims
- 0577US6718017B1System and method for creating and controlling interactive voice response applicationsCONVERGYS CUSTOMER MAN GROUP I·Filed 1999·Granted Apr 6, 2004·90 cites·16 claims
- 0677US6650736B1System and method for automated third party verificationCONVERGYS CUSTOMER MAN GROUP I·Filed 1998·Granted Nov 18, 2003·75 cites·8 claims
- 0776US6606374B1System and method for recording and playing audio descriptionsCONVERGYS CUSTOMER MAN GROUP I·Filed 1999·Granted Aug 12, 2003·92 cites·21 claims
- 0869US6859524B2System and method for automated third party verificationCONVERGYS CUSTOMER MAN GROUP I·Filed 2003·Granted Feb 22, 2005·12 cites·25 claims
- 0968US7787601B2System and method for IVR signature detection and event managementCONVERGYS CUSTOMER MAN GROUP I·Filed 2005·Granted Aug 31, 2010·4 cites·20 claims
- 1062US6928157B2System and method for automated customer callingCONVERGYS CUSTOMER MAN GROUP I·Filed 2004·Granted Aug 9, 2005·4 cites·18 claims
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