Assignee

INTERACTIVE INTELLIGENCE GROUP INC

US·55 granted patents·17 pending applications·89 citations·filing 2014–2018

Technology mixH04M35 G10L25 G06F22 H04L22 G06Q14 G06N7

Top patents by PatentIndex Score

72 records

0192US10044865B2Technologies for monitoring interaction between customers and agents using sentiment detectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 7, 2018·15 cites·18 claims
0287US10462300B2Technologies for monitoring interaction between customers and agents using sentiment detectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Oct 29, 2019·6 cites·16 claims
0387US9767792B2System and method for learning alternate pronunciations for speech recognitionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Sep 19, 2017·3 cites·28 claims
0482US10755718B2System and method for neural network based speaker classificationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 25, 2020·7 cites·22 claims
0582US10033864B2Dynamically switching communications to text interactionsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Jul 24, 2018·6 cites·8 claims
0679US9906648B2Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Feb 27, 2018·6 cites·35 claims
0778US9497326B1System and method for voicemail accelerationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Nov 15, 2016·3 cites·17 claims
0875US10255903B2Method for forming the excitation signal for a glottal pulse model based parametric speech synthesis systemINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Apr 9, 2019·4 cites·12 claims
0974US10614814B2Technologies for authenticating a speaker using voice biometricsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Apr 7, 2020·3 cites·22 claims
1074US10157610B2Method and system for acoustic data selection for training the parameters of an acoustic modelINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Dec 18, 2018·2 cites·26 claims
1173US10498886B2Dynamically switching communications to text interactionsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Dec 3, 2019·2 cites·8 claims
1272US10157620B2System and method to correct for packet loss in automatic speech recognition systems utilizing linear interpolationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Dec 18, 2018·2 cites·6 claims
1371US10552457B2System and method for fingerprinting datasetsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Feb 4, 2020·1 cites·19 claims
1471US10069700B2System and method for offline survivabilityINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Sep 4, 2018·2 cites·35 claims
1570US9489943B2System and method for learning alternate pronunciations for speech recognitionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Nov 8, 2016·3 cites·37 claims
1669US10535000B2System and method for speaker change detectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Jan 14, 2020·2 cites·8 claims
1769US10454855B2System and method for predicting availability status changes of instant messenger usersINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Oct 22, 2019·5 cites·24 claims
1868US10757255B2System and method for secure interactive voice responseINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 25, 2020·4 cites·16 claims
1968US9979821B2System and method for advanced campaign managementINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted May 22, 2018·2 cites·25 claims
2068US9972300B2System and method for outlier identification to remove poor alignments in speech synthesisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted May 15, 2018·2 cites·14 claims
2165US10382629B2System and method for routing social expressionsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 13, 2019·2 cites·17 claims
2265US10289900B2System and method for body language analysisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted May 14, 2019·1 cites·34 claims
2364US10841428B2System and method for managing contact center systemINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Nov 17, 2020·2 cites·18 claims
2457US10461945B2System and method for managing communicationsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Oct 29, 2019·1 cites·18 claims
2557US10462299B2Method and system for creating contact center modelsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Oct 29, 2019·1 cites·32 claims
2657US10291570B2System and method for detecting relevant messagesINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted May 14, 2019·1 cites·32 claims
2753US10237413B2Methods for the encoding of participants in a conferenceINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Mar 19, 2019·0 cites·20 claims
2852US10516716B2System and method for recording and monitoring communications using a media serverINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Dec 24, 2019·0 cites·24 claims
2952US10283112B2System and method for neural network based feature extraction for acoustic model developmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted May 7, 2019·0 cites·18 claims
3050US9972310B2System and method for neural network based feature extraction for acoustic model developmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted May 15, 2018·0 cites·19 claims
3149US10498901B2System and method for voicemail accelerationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Dec 3, 2019·0 cites·17 claims
3249US2017277412A1Method for use of virtual reality in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Application pending·0 cites
3348US10733974B2System and method for synthesis of speech from provided textINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Aug 4, 2020·0 cites·8 claims
3448US10270910B2System and method for natural language processingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Apr 23, 2019·0 cites·16 claims
3548US10116793B2Method and system for learning call analysisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Oct 30, 2018·0 cites·15 claims
3647US11054970B2System and method for multi-language communication sequencingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Jul 6, 2021·1 cites·11 claims
3747US10594864B2System and method for advanced campaign managementINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Mar 17, 2020·0 cites·19 claims
3847US10497362B2System and method for outlier identification to remove poor alignments in speech synthesisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Dec 3, 2019·0 cites·18 claims
3947US10303800B2System and method for optimization of audio fingerprint searchINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted May 28, 2019·0 cites·16 claims
4047US9509847B2System and method for language specific routingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Nov 29, 2016·0 cites·38 claims
4145US9911407B2System and method for synthesis of speech from provided textINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Mar 6, 2018·0 cites·19 claims
4245US9843680B1System and method for natural language processingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Dec 12, 2017·0 cites·16 claims
4345US2018174085A1System and method for managing contact center systemINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Application pending·0 cites
4445US2018165692A1System and method for social behavior mappingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Application pending·0 cites
4544US10645190B2System and method for predictive live interaction offering and hostingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted May 5, 2020·0 cites·20 claims
4643US10223581B2System and method for video analysisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Mar 5, 2019·0 cites·20 claims
4743US2016171422A1Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center EnvironmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
4842US2018005152A1Technologies for correlation based data selectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Application pending·0 cites
4940US2016173692A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
5040US2016173691A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites

Showing the top 50 of 72 patent records by PatentIndex Score.

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