Assignee
INTERACTIVE INTELLIGENCE GROUP INC
US·55 granted patents·17 pending applications·89 citations·filing 2014–2018
Top patents by PatentIndex Score
72 records- 0192US10044865B2Technologies for monitoring interaction between customers and agents using sentiment detectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 7, 2018·15 cites·18 claims
- 0287US10462300B2Technologies for monitoring interaction between customers and agents using sentiment detectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Oct 29, 2019·6 cites·16 claims
- 0387US9767792B2System and method for learning alternate pronunciations for speech recognitionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Sep 19, 2017·3 cites·28 claims
- 0482US10755718B2System and method for neural network based speaker classificationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 25, 2020·7 cites·22 claims
- 0582US10033864B2Dynamically switching communications to text interactionsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Jul 24, 2018·6 cites·8 claims
- 0679US9906648B2Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Feb 27, 2018·6 cites·35 claims
- 0778US9497326B1System and method for voicemail accelerationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Nov 15, 2016·3 cites·17 claims
- 0875US10255903B2Method for forming the excitation signal for a glottal pulse model based parametric speech synthesis systemINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Apr 9, 2019·4 cites·12 claims
- 0974US10614814B2Technologies for authenticating a speaker using voice biometricsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Apr 7, 2020·3 cites·22 claims
- 1074US10157610B2Method and system for acoustic data selection for training the parameters of an acoustic modelINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Dec 18, 2018·2 cites·26 claims
- 1173US10498886B2Dynamically switching communications to text interactionsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Dec 3, 2019·2 cites·8 claims
- 1272US10157620B2System and method to correct for packet loss in automatic speech recognition systems utilizing linear interpolationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Dec 18, 2018·2 cites·6 claims
- 1371US10552457B2System and method for fingerprinting datasetsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Feb 4, 2020·1 cites·19 claims
- 1471US10069700B2System and method for offline survivabilityINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Sep 4, 2018·2 cites·35 claims
- 1570US9489943B2System and method for learning alternate pronunciations for speech recognitionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Nov 8, 2016·3 cites·37 claims
- 1669US10535000B2System and method for speaker change detectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Jan 14, 2020·2 cites·8 claims
- 1769US10454855B2System and method for predicting availability status changes of instant messenger usersINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Oct 22, 2019·5 cites·24 claims
- 1868US10757255B2System and method for secure interactive voice responseINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 25, 2020·4 cites·16 claims
- 1968US9979821B2System and method for advanced campaign managementINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted May 22, 2018·2 cites·25 claims
- 2068US9972300B2System and method for outlier identification to remove poor alignments in speech synthesisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted May 15, 2018·2 cites·14 claims
- 2165US10382629B2System and method for routing social expressionsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Aug 13, 2019·2 cites·17 claims
- 2265US10289900B2System and method for body language analysisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted May 14, 2019·1 cites·34 claims
- 2364US10841428B2System and method for managing contact center systemINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Nov 17, 2020·2 cites·18 claims
- 2457US10461945B2System and method for managing communicationsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Oct 29, 2019·1 cites·18 claims
- 2557US10462299B2Method and system for creating contact center modelsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Oct 29, 2019·1 cites·32 claims
- 2657US10291570B2System and method for detecting relevant messagesINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted May 14, 2019·1 cites·32 claims
- 2753US10237413B2Methods for the encoding of participants in a conferenceINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Mar 19, 2019·0 cites·20 claims
- 2852US10516716B2System and method for recording and monitoring communications using a media serverINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Dec 24, 2019·0 cites·24 claims
- 2952US10283112B2System and method for neural network based feature extraction for acoustic model developmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted May 7, 2019·0 cites·18 claims
- 3050US9972310B2System and method for neural network based feature extraction for acoustic model developmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted May 15, 2018·0 cites·19 claims
- 3149US10498901B2System and method for voicemail accelerationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Dec 3, 2019·0 cites·17 claims
- 3249US2017277412A1Method for use of virtual reality in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Application pending·0 cites
- 3348US10733974B2System and method for synthesis of speech from provided textINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Aug 4, 2020·0 cites·8 claims
- 3448US10270910B2System and method for natural language processingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Apr 23, 2019·0 cites·16 claims
- 3548US10116793B2Method and system for learning call analysisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Oct 30, 2018·0 cites·15 claims
- 3647US11054970B2System and method for multi-language communication sequencingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Jul 6, 2021·1 cites·11 claims
- 3747US10594864B2System and method for advanced campaign managementINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Mar 17, 2020·0 cites·19 claims
- 3847US10497362B2System and method for outlier identification to remove poor alignments in speech synthesisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Dec 3, 2019·0 cites·18 claims
- 3947US10303800B2System and method for optimization of audio fingerprint searchINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted May 28, 2019·0 cites·16 claims
- 4047US9509847B2System and method for language specific routingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Nov 29, 2016·0 cites·38 claims
- 4145US9911407B2System and method for synthesis of speech from provided textINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Mar 6, 2018·0 cites·19 claims
- 4245US9843680B1System and method for natural language processingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Dec 12, 2017·0 cites·16 claims
- 4345US2018174085A1System and method for managing contact center systemINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Application pending·0 cites
- 4445US2018165692A1System and method for social behavior mappingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Application pending·0 cites
- 4544US10645190B2System and method for predictive live interaction offering and hostingINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted May 5, 2020·0 cites·20 claims
- 4643US10223581B2System and method for video analysisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Mar 5, 2019·0 cites·20 claims
- 4743US2016171422A1Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center EnvironmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
- 4842US2018005152A1Technologies for correlation based data selectionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Application pending·0 cites
- 4940US2016173692A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
- 5040US2016173691A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
Showing the top 50 of 72 patent records by PatentIndex Score.
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