Assignee
INTERVOICE INC
US·14 granted patents·1,533 citations·filing 1990–2005
Top patents by PatentIndex Score
14 records- 0196US7382773B2Contact center with normalized multiple protocol architectureINTERVOICE INC·Filed 2003·Granted Jun 3, 2008·269 cites·89 claims
- 0296US5327490ASystem and method for controlling call placement rate for telephone communication systemsINTERVOICE INC·Filed 1991·Granted Jul 5, 1994·269 cites·44 claims
- 0396US5155761AAutomatic call back system and method of operationINTERVOICE INC·Filed 1990·Granted Oct 13, 1992·357 cites·66 claims
- 0490US5247569ASystem and method for controlling outbound and inbound calls in a telephone communication systemINTERVOICE INC·Filed 1992·Granted Sep 21, 1993·138 cites·45 claims
- 0589US7274787B1Scheduled return to queue with priority (SRQP)INTERVOICE INC·Filed 2002·Granted Sep 25, 2007·58 cites·30 claims
- 0689US7254641B2Digital multimedia contact center with tier escalation and deescalation in response to changed criteriaINTERVOICE INC·Filed 2001·Granted Aug 7, 2007·84 cites·12 claims
- 0784US7568001B2Escalated handling of non-realtime communicationsINTERVOICE INC·Filed 2003·Granted Jul 28, 2009·47 cites·36 claims
- 0880US5703940AMethod and apparatus for delivering calling servicesINTERVOICE INC·Filed 1995·Granted Dec 30, 1997·100 cites·50 claims
- 0979US5311588ACall progress detection circuitry and methodINTERVOICE INC·Filed 1993·Granted May 10, 1994·69 cites·58 claims
- 1075US4959854AApparatus and method for automatically reconfiguring telephone network resourcesINTERVOICE INC·Filed 1990·Granted Sep 25, 1990·62 cites·52 claims
- 1172US7664014B2High availability VoIP subsystemINTERVOICE INC·Filed 2005·Granted Feb 16, 2010·3 cites·20 claims
- 1265US5644631AMethod and apparatus for delivering calling servicesINTERVOICE INC·Filed 1996·Granted Jul 1, 1997·34 cites·27 claims
- 1360US5177785AMethod and system for secure telecommunicationsINTERVOICE INC·Filed 1991·Granted Jan 5, 1993·40 cites·59 claims
- 1455US7616742B2Bandwidth reduction in a VoIP network using music on holdINTERVOICE INC·Filed 2004·Granted Nov 10, 2009·3 cites·46 claims
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