Assignee
KOHLER JOYLEE E
US·3 granted patents·1 pending application·150 citations·filing 2010–2011
Top patents by PatentIndex Score
4 records- 0193US8913736B2System and method for delivering a contact to a preferred agent after a set wait periodKOHLER JOYLEE E·Filed 2011·Granted Dec 16, 2014·143 cites·22 claims
- 0277US10467560B2System and method for adaptive multiple contact assignmentKOHLER JOYLEE E·Filed 2010·Granted Nov 5, 2019·7 cites·24 claims
- 0352US10579947B2System and method for scheduling based on service completion objectivesKOHLER JOYLEE E·Filed 2011·Granted Mar 3, 2020·0 cites·16 claims
- 0442US2012084217A1System and method for responding to changing conditions in contact centersKOHLER JOYLEE E·Filed 2010·Application pending·0 cites
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