Assignee
MATTERSIGHT CORP
US·60 granted patents·3 pending applications·709 citations·filing 2005–2019
Top patents by PatentIndex Score
63 records- 0199US7995717B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoMATTERSIGHT CORP·Filed 2005·Granted Aug 9, 2011·244 cites·3 claims
- 0297US9407768B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2015·Granted Aug 2, 2016·21 cites·29 claims
- 0396US9300801B1Personality analysis of mono-recording system and methodsMATTERSIGHT CORP·Filed 2015·Granted Mar 29, 2016·28 cites·25 claims
- 0496US9269374B1Predictive video analytics system and methodsMATTERSIGHT CORP·Filed 2014·Granted Feb 23, 2016·48 cites·30 claims
- 0595US9942400B2System and methods for analyzing multichannel communications including voice dataMATTERSIGHT CORP·Filed 2017·Granted Apr 10, 2018·8 cites·23 claims
- 0695US9847084B2Personality-based chatbot and methodsMATTERSIGHT CORP·Filed 2016·Granted Dec 19, 2017·19 cites·19 claims
- 0795US9390706B2Personality-based intelligent personal assistant system and methodsMATTERSIGHT CORP·Filed 2014·Granted Jul 12, 2016·34 cites·23 claims
- 0895US9083804B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·22 cites·26 claims
- 0994US10218850B2Real-time customer profile based predictive routingMATTERSIGHT CORP·Filed 2018·Granted Feb 26, 2019·11 cites·29 claims
- 1094US9667788B2Responsive communication system for analyzed multichannel electronic communicationMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·11 cites·30 claims
- 1194US9083801B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·17 cites·30 claims
- 1294US8867733B1Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Oct 21, 2014·21 cites·30 claims
- 1393US9699307B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2015·Granted Jul 4, 2017·10 cites·28 claims
- 1493US9565312B2Real-time predictive routingMATTERSIGHT CORP·Filed 2015·Granted Feb 7, 2017·11 cites·30 claims
- 1593US9106748B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Aug 11, 2015·16 cites·26 claims
- 1692US10129402B1Customer satisfaction analysis of caller interaction event data system and methodsMATTERSIGHT CORP·Filed 2018·Granted Nov 13, 2018·7 cites·28 claims
- 1792US9848085B2Customer satisfaction-based predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Dec 19, 2017·9 cites·27 claims
- 1891US9571650B2Method and system for generating a responsive communication based on behavioral assessment dataMATTERSIGHT CORP·Filed 2016·Granted Feb 14, 2017·7 cites·23 claims
- 1991US9357071B2Method and system for analyzing a communication by applying a behavioral model theretoMATTERSIGHT CORP·Filed 2014·Granted May 31, 2016·9 cites·26 claims
- 2091US9137373B2Real-time predictive routingMATTERSIGHT CORP·Filed 2014·Granted Sep 15, 2015·10 cites·30 claims
- 2190US9398157B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2015·Granted Jul 19, 2016·7 cites·27 claims
- 2290US9137372B2Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Sep 15, 2015·10 cites·31 claims
- 2390US8891754B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2014·Granted Nov 18, 2014·8 cites·15 claims
- 2489US8983054B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2014·Granted Mar 17, 2015·7 cites·17 claims
- 2588US9760838B1Trend identification and behavioral analytics system and methodsMATTERSIGHT CORP·Filed 2016·Granted Sep 12, 2017·10 cites·30 claims
- 2688US9191510B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Nov 17, 2015·7 cites·37 claims
- 2787US9270826B2System for automatically routing a communicationMATTERSIGHT CORP·Filed 2015·Granted Feb 23, 2016·5 cites·10 claims
- 2886US9837079B2Methods and apparatus for identifying fraudulent callersMATTERSIGHT CORP·Filed 2015·Granted Dec 5, 2017·6 cites·19 claims
- 2986US9779084B2Online classroom analytics system and methodsMATTERSIGHT CORP·Filed 2013·Granted Oct 3, 2017·10 cites·28 claims
- 3086US9538008B2Distress analysis of mono-recording system and methodsMATTERSIGHT CORP·Filed 2016·Granted Jan 3, 2017·3 cites·30 claims
- 3185US10448887B2Biometric customer service agent analysis systems and methodsMATTERSIGHT CORP·Filed 2016·Granted Oct 22, 2019·6 cites·20 claims
- 3285US10152681B2Customer-based interaction outcome prediction methods and systemMATTERSIGHT CORP·Filed 2013·Granted Dec 11, 2018·8 cites·30 claims
- 3385US10104233B2Coaching portal and methods based on behavioral assessment dataMATTERSIGHT CORP·Filed 2017·Granted Oct 16, 2018·4 cites·22 claims
- 3484US10289967B2Customer-based interaction outcome prediction methods and systemMATTERSIGHT CORP·Filed 2013·Granted May 14, 2019·7 cites·19 claims
- 3584US10129394B2Telephonic communication routing system based on customer satisfactionMATTERSIGHT CORP·Filed 2017·Granted Nov 13, 2018·3 cites·22 claims
- 3683US10084918B2Delayed-assignment predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Sep 25, 2018·3 cites·27 claims
- 3782US9667795B2Dynamic occupancy predictive routing and methodsMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·3 cites·22 claims
- 3881US10276055B2Essay analytics system and methodsMATTERSIGHT CORP·Filed 2014·Granted Apr 30, 2019·3 cites·24 claims
- 3981US9432511B2Method and system of searching for communications for playback or analysisMATTERSIGHT CORP·Filed 2015·Granted Aug 30, 2016·3 cites·25 claims
- 4078US9936075B2Adaptive occupancy real-time predictive routingMATTERSIGHT CORP·Filed 2017·Granted Apr 3, 2018·2 cites·27 claims
- 4178US9842590B2Face-to-face communication analysis via mono-recording system and methodsMATTERSIGHT CORP·Filed 2016·Granted Dec 12, 2017·1 cites·31 claims
- 4278US9837078B2Methods and apparatus for identifying fraudulent callersMATTERSIGHT CORP·Filed 2012·Granted Dec 5, 2017·5 cites·38 claims
- 4377US9124701B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2015·Granted Sep 1, 2015·2 cites·15 claims
- 4476US8023639B2Method and system determining the complexity of a telephonic communication received by a contact centerMATTERSIGHT CORP·Filed 2008·Granted Sep 20, 2011·5 cites·15 claims
- 4575US10366620B2Linguistic analysis of stored electronic communicationsMATTERSIGHT CORP·Filed 2016·Granted Jul 30, 2019·1 cites·13 claims
- 4675US10262195B2Predictive and responsive video analytics system and methodsMATTERSIGHT CORP·Filed 2016·Granted Apr 16, 2019·2 cites·30 claims
- 4775US9437215B2Predictive video analytics system and methodsMATTERSIGHT CORP·Filed 2016·Granted Sep 6, 2016·2 cites·30 claims
- 4874US10191901B2Enrollment pairing analytics system and methodsMATTERSIGHT CORP·Filed 2017·Granted Jan 29, 2019·1 cites·20 claims
- 4973US10021248B2Method and system for analyzing caller interaction event dataMATTERSIGHT CORP·Filed 2017·Granted Jul 10, 2018·1 cites·27 claims
- 5072US11336770B2Systems and methods for analyzing coaching commentsMATTERSIGHT CORP·Filed 2013·Granted May 17, 2022·4 cites·27 claims
Showing the top 50 of 63 patent records by PatentIndex Score.
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