Assignee
MINERT BRIAN DOUGLAS
US·8 granted patents·1 pending application·180 citations·filing 2007–2011
Top patents by PatentIndex Score
9 records- 0195US8478848B2Multi-tiered media services using cloud computing for globally interconnecting business and customersMINERT BRIAN DOUGLAS·Filed 2010·Granted Jul 2, 2013·37 cites·11 claims
- 0292US8209207B2Broad-based incremental training sessions for company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2008·Granted Jun 26, 2012·23 cites·24 claims
- 0392US8209209B2Providing work, training, and incentives to company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2007·Granted Jun 26, 2012·23 cites·25 claims
- 0492US8180666B2Real-time performance based incentives for company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2008·Granted May 15, 2012·28 cites·22 claims
- 0592US8180662B2Rapid deployment of training for company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2008·Granted May 15, 2012·27 cites·24 claims
- 0691US8254558B2Contact handling systems including automated return contact response remindersMINERT BRIAN DOUGLAS·Filed 2008·Granted Aug 28, 2012·21 cites·25 claims
- 0791US8223948B2Multi-tiered media services for globally interconnecting businesses and customersMINERT BRIAN DOUGLAS·Filed 2010·Granted Jul 17, 2012·21 cites·16 claims
- 0852US2012066016A1Providing work, training, and incentives to company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2011·Application pending·0 cites
- 0948US9313331B2Systems and methods of introducing beneficial communication latency in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2011·Granted Apr 12, 2016·0 cites·23 claims
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