Assignee
NICE LTD
IL·233 granted patents·133 pending applications·426 citations·filing 2013–2024
Top patents by PatentIndex Score
366 records- 0197US11451668B2Customer journey managementNICE LTD·Filed 2021·Granted Sep 20, 2022·3 cites·35 claims
- 0295US11558506B1Analysis and matching of voice signalsNICE LTD·Filed 2021·Granted Jan 17, 2023·5 cites·17 claims
- 0395US11170088B2System and method for performing voice biometrics analysisNICE LTD·Filed 2020·Granted Nov 9, 2021·4 cites·17 claims
- 0495US11019210B2Customer journey managementNICE LTD·Filed 2020·Granted May 25, 2021·3 cites·35 claims
- 0594US11689663B2Customer journey managementNICE LTD·Filed 2022·Granted Jun 27, 2023·3 cites·20 claims
- 0694US10911600B1Method and system for fraud clustering by content and biometrics analysisNICE LTD·Filed 2020·Granted Feb 2, 2021·20 cites·14 claims
- 0794US10715667B2Customer journey managementNICE LTD·Filed 2020·Granted Jul 14, 2020·3 cites·35 claims
- 0893US11252279B2Method and system for fraud clustering by content and biometrics analysisNICE LTD·Filed 2021·Granted Feb 15, 2022·4 cites·18 claims
- 0992US11587549B2System and method for combining phonetic and automatic speech recognition searchNICE LTD·Filed 2022·Granted Feb 21, 2023·2 cites·20 claims
- 1092US11108910B2Method and system for fraud clustering by content and biometrics analysisNICE LTD·Filed 2020·Granted Aug 31, 2021·7 cites·16 claims
- 1192US10992808B1Upfront customer time consideration along with optimized agent desktop in a contact centerNICE LTD·Filed 2020·Granted Apr 27, 2021·3 cites·18 claims
- 1292US10678899B2System and method for performing voice biometrics analysisNICE LTD·Filed 2018·Granted Jun 9, 2020·12 cites·14 claims
- 1391US11755347B2Method and system for accessing table content in a digital image of the tableNICE LTD·Filed 2022·Granted Sep 12, 2023·2 cites·20 claims
- 1491US11625467B2Authentication via a dynamic passphraseNICE LTD·Filed 2021·Granted Apr 11, 2023·2 cites·18 claims
- 1591USRE49486ESystem and method for tracking web interactions with real time analyticsNICE LTD·Filed 2021·Granted Apr 4, 2023·4 cites·61 claims
- 1691US11556572B2Systems and methods for coverage analysis of textual queriesNICE LTD·Filed 2019·Granted Jan 17, 2023·7 cites·20 claims
- 1791US11283928B1Real-time agent assistance using real-time automatic speech recognition and behavioral metricsNICE LTD·Filed 2021·Granted Mar 22, 2022·3 cites·20 claims
- 1891US10682761B2System and method for detecting and fixing robotic process automation failuresNICE LTD·Filed 2017·Granted Jun 16, 2020·11 cites·19 claims
- 1990US11966758B2Method and system for accessing table content in a digital image of the tableNICE LTD·Filed 2021·Granted Apr 23, 2024·2 cites·20 claims
- 2090US11676067B2System and method for creating data to train a conversational botNICE LTD·Filed 2020·Granted Jun 13, 2023·4 cites·15 claims
- 2190US11386382B1System and method for determining and utilizing after-call-work factor in contact center quality processesNICE LTD·Filed 2020·Granted Jul 12, 2022·4 cites·20 claims
- 2290US11375063B1Systems and methods for prioritizing emergency callsNICE LTD·Filed 2021·Granted Jun 28, 2022·10 cites·19 claims
- 2390US11089162B1Dynamic metric optimization in predictive behavioral routingNICE LTD·Filed 2020·Granted Aug 10, 2021·11 cites·14 claims
- 2490US10843342B2System and method for detecting and fixing robotic process automation failuresNICE LTD·Filed 2020·Granted Nov 24, 2020·3 cites·12 claims
- 2590USRE47896ESystem and method for tracking web interactions with real time analyticsNICE LTD·Filed 2018·Granted Mar 3, 2020·11 cites·32 claims
- 2690US9697836B1Authentication of users of self service channelsNICE LTD·Filed 2015·Granted Jul 4, 2017·19 cites·20 claims
- 2789US11272061B2Industry benchmark forecasting in workforce managementNICE LTD·Filed 2020·Granted Mar 8, 2022·4 cites·20 claims
- 2889US10839335B2Call center agent performance scoring and sentiment analyticsNICE LTD·Filed 2018·Granted Nov 17, 2020·24 cites·18 claims
- 2989US10616413B1System and method for distributing an agent interaction for evaluation based on the quality of serviceNICE LTD·Filed 2019·Granted Apr 7, 2020·13 cites·7 claims
- 3089US9986094B2Customer journey managementNICE LTD·Filed 2017·Granted May 29, 2018·5 cites·27 claims
- 3188US12353407B1System and method for artificial intelligence based generation of database queriesNICE LTD·Filed 2024·Granted Jul 8, 2025·7 cites·15 claims
- 3288US10270912B2Customer journey managementNICE LTD·Filed 2018·Granted Apr 23, 2019·4 cites·27 claims
- 3387US11642788B2System and method for detecting and fixing robotic process automation failuresNICE LTD·Filed 2022·Granted May 9, 2023·1 cites·11 claims
- 3486US11545159B1Computerized monitoring of digital audio signalsNICE LTD·Filed 2021·Granted Jan 3, 2023·2 cites·8 claims
- 3586US11504852B2System and method for detecting and fixing robotic process automation failuresNICE LTD·Filed 2020·Granted Nov 22, 2022·2 cites·11 claims
- 3686US11302346B2System and method for frustration detectionNICE LTD·Filed 2020·Granted Apr 12, 2022·5 cites·21 claims
- 3786US10728392B1Method and system for managing availability states of a user to communicate over multiple communication platformsNICE LTD·Filed 2019·Granted Jul 28, 2020·19 cites·23 claims
- 3886US10567585B2Customer journey managementNICE LTD·Filed 2019·Granted Feb 18, 2020·3 cites·31 claims
- 3986US10404860B2Customer journey managementNICE LTD·Filed 2019·Granted Sep 3, 2019·3 cites·27 claims
- 4085US11632468B2Industry benchmark forecasting in workforce managementNICE LTD·Filed 2022·Granted Apr 18, 2023·1 cites·20 claims
- 4185US11039012B2Method and system for proactive fraudster exposure in a customer service channelNICE LTD·Filed 2019·Granted Jun 15, 2021·9 cites·13 claims
- 4285US10854204B2Seamless authentication and enrollmentNICE LTD·Filed 2017·Granted Dec 1, 2020·9 cites·23 claims
- 4385US10269352B2System and method for detecting phonetically similar imposter phrasesNICE LTD·Filed 2016·Granted Apr 23, 2019·7 cites·18 claims
- 4485US10255923B2Seamless text-dependent enrollmentNICE LTD·Filed 2017·Granted Apr 9, 2019·6 cites·11 claims
- 4585US10142475B2Customer journey managementNICE LTD·Filed 2018·Granted Nov 27, 2018·3 cites·25 claims
- 4684US12287821B2Systems and methods for contextual clusteringNICE LTD·Filed 2023·Granted Apr 29, 2025·2 cites·20 claims
- 4784US11995113B2Systems and methods for analyzing computer input to provide next actionNICE LTD·Filed 2022·Granted May 28, 2024·1 cites·29 claims
- 4884US11748682B2Systems and methods for discovery of automation opportunitiesNICE LTD·Filed 2021·Granted Sep 5, 2023·1 cites·20 claims
- 4984US11553090B2Dynamic metric optimization in predictive behavioral routingNICE LTD·Filed 2021·Granted Jan 10, 2023·3 cites·20 claims
- 5084US11341539B2Offer selection using sequential selection operationsNICE LTD·Filed 2016·Granted May 24, 2022·4 cites·16 claims
Showing the top 50 of 366 patent records by PatentIndex Score.
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