Assignee
NOBLE JR JAMES K
US·7 granted patents·218 citations·filing 2005–2012
Technology mixH04M7
Top patents by PatentIndex Score
7 records- 0197US8488769B1Non-scheduled training for an agent in a call centerNOBLE JR JAMES K·Filed 2012·Granted Jul 16, 2013·56 cites·20 claims
- 0296US8781092B2Systems and methods for callback processingNOBLE JR JAMES K·Filed 2005·Granted Jul 15, 2014·76 cites·38 claims
- 0395US8391466B1Generating communication forecasts and schedules based on multiple outbound campaignsNOBLE JR JAMES K·Filed 2012·Granted Mar 5, 2013·35 cites·21 claims
- 0493US8675839B1Reporting unavailable trunk-related resources for a predictive dialer using a dynamic pacing algorithmNOBLE JR JAMES K·Filed 2012·Granted Mar 18, 2014·20 cites·17 claims
- 0588US8254555B1Systems and methods for managing inbound calls and outbound calls for a specific agentNOBLE JR JAMES K·Filed 2012·Granted Aug 28, 2012·10 cites·18 claims
- 0686US8538006B1Systems, methods, and computer program products for providing interactive interfaces to call center agentsNOBLE JR JAMES K·Filed 2012·Granted Sep 17, 2013·10 cites·17 claims
- 0786US8233609B2Systems and methods for managing call processing for a specific agentNOBLE JR JAMES K·Filed 2005·Granted Jul 31, 2012·11 cites·16 claims
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