Assignee
NOBLE SYSTEMS CORP
US·228 granted patents·7 pending applications·2,880 citations·filing 1999–2022
Top patents by PatentIndex Score
235 records- 0198US10284723B1Managing multiple agent communication sessions in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted May 7, 2019·56 cites·20 claims
- 0298US9848082B1Agent assisting system for processing customer enquiries in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Dec 19, 2017·123 cites·18 claims
- 0398US9160853B1Dynamic display of real time speech analytics agent alert indications in a contact centerNOBLE SYSTEMS CORP·Filed 2014·Granted Oct 13, 2015·314 cites·17 claims
- 0498US8649499B1Communication analytics training management system for call center agentsNOBLE SYSTEMS CORP·Filed 2012·Granted Feb 11, 2014·80 cites·15 claims
- 0598US8537983B1Multi-component viewing tool for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Sep 17, 2013·67 cites·21 claims
- 0698US8036374B2Systems and methods for detecting call blocking devices or servicesNOBLE SYSTEMS CORP·Filed 2005·Granted Oct 11, 2011·134 cites·11 claims
- 0797US10554821B1Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications networkNOBLE SYSTEMS CORP·Filed 2019·Granted Feb 4, 2020·36 cites·20 claims
- 0897US10523814B1Robocall management systemNOBLE SYSTEMS CORP·Filed 2017·Granted Dec 31, 2019·45 cites·20 claims
- 0997US10289974B1Establishing a target handle time for a communication in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted May 14, 2019·21 cites·24 claims
- 1097US9936066B1Reviewing portions of telephone call recordings in a contact center using topic meta-data recordsNOBLE SYSTEMS CORP·Filed 2016·Granted Apr 3, 2018·58 cites·21 claims
- 1197US9787840B1Forecasting and scheduling campaigns involving different channels of communicationNOBLE SYSTEMS CORP·Filed 2015·Granted Oct 10, 2017·36 cites·21 claims
- 1297US9426291B1Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communicationsNOBLE SYSTEMS CORP·Filed 2015·Granted Aug 23, 2016·30 cites·24 claims
- 1397US9160854B1Reviewing call checkpoints in agent call recordings in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Oct 13, 2015·46 cites·19 claims
- 1496US10237405B1Management of checkpoint meta-data for call recordings in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Mar 19, 2019·29 cites·20 claims
- 1596US10182034B1Calling party number selection for outbound telephone calls to mitigate robocall processing impactsNOBLE SYSTEMS CORP·Filed 2018·Granted Jan 15, 2019·21 cites·20 claims
- 1696US9880807B1Multi-component viewing tool for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Jan 30, 2018·28 cites·16 claims
- 1796US9787835B1Protecting sensitive information provided by a party to a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Oct 10, 2017·26 cites·14 claims
- 1896US9723144B1Utilizing predictive models to improve predictive dialer pacing capabilitiesNOBLE SYSTEMS CORP·Filed 2016·Granted Aug 1, 2017·41 cites·18 claims
- 1996US9692895B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2016·Granted Jun 27, 2017·19 cites·20 claims
- 2096US9560210B1Telephone call processing modifications related to call acceptance for an incoming call received at a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Jan 31, 2017·19 cites·20 claims
- 2196US9472188B1Predicting outcomes for events based on voice characteristics and content of a contact center communicationNOBLE SYSTEMS CORP·Filed 2013·Granted Oct 18, 2016·26 cites·21 claims
- 2296US9473634B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2015·Granted Oct 18, 2016·22 cites·20 claims
- 2396US9225833B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2013·Granted Dec 29, 2015·56 cites·19 claims
- 2496US9014364B1Contact center speech analytics system having multiple speech analytics enginesNOBLE SYSTEMS CORP·Filed 2014·Granted Apr 21, 2015·35 cites·14 claims
- 2596US8935172B1Fulfilling staffing requirements via an interactive voice response systemNOBLE SYSTEMS CORP·Filed 2012·Granted Jan 13, 2015·34 cites·18 claims
- 2696US8644489B1Forced schedule adherence for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Feb 4, 2014·40 cites·19 claims
- 2796US8535059B1Learning management system for call center agentsNOBLE SYSTEMS CORP·Filed 2012·Granted Sep 17, 2013·35 cites·8 claims
- 2895US11132993B1Detecting non-verbal, audible communication conveying meaningNOBLE SYSTEMS CORP·Filed 2019·Granted Sep 28, 2021·29 cites·21 claims
- 2995US10965806B1Auto-correcting voice quality in real-timeNOBLE SYSTEMS CORP·Filed 2020·Granted Mar 30, 2021·5 cites·18 claims
- 3095US10194027B1Reviewing call checkpoints in agent call recording in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Jan 29, 2019·26 cites·20 claims
- 3195US9544438B1Compliance management of recorded audio using speech analyticsNOBLE SYSTEMS CORP·Filed 2015·Granted Jan 10, 2017·24 cites·9 claims
- 3295US9307084B1Protecting sensitive information provided by a party to a contact centerNOBLE SYSTEMS CORP·Filed 2014·Granted Apr 5, 2016·31 cites·18 claims
- 3395US9065915B1Sending callback text messages from a contact centerNOBLE SYSTEMS CORP·Filed 2014·Granted Jun 23, 2015·33 cites·18 claims
- 3495US8831204B1Protecting sensitive information provided by a party to a contact centerNOBLE SYSTEMS CORP·Filed 2013·Granted Sep 9, 2014·54 cites·20 claims
- 3594US10616415B1Queueing multi-channel communications for a contact centerNOBLE SYSTEMS CORP·Filed 2019·Granted Apr 7, 2020·17 cites·18 claims
- 3694US10447853B1Graphical user interface for managing multiple agent communication sessions in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Oct 15, 2019·16 cites·20 claims
- 3794US10091361B1Queueing communications for a contact centerNOBLE SYSTEMS CORP·Filed 2018·Granted Oct 2, 2018·13 cites·21 claims
- 3894US10033870B1Agent interaction with a party using multiple channels of communicationNOBLE SYSTEMS CORP·Filed 2017·Granted Jul 24, 2018·13 cites·20 claims
- 3994US9531877B1Pacing outbound communications that generate inbound communicationsNOBLE SYSTEMS CORP·Filed 2015·Granted Dec 27, 2016·13 cites·21 claims
- 4094US9363378B1Processing stored voice messages to identify non-semantic message characteristicsNOBLE SYSTEMS CORP·Filed 2014·Granted Jun 7, 2016·33 cites·11 claims
- 4194US9123009B1Equitable shift rotation and efficient assignment mechanisms for contact center agentsNOBLE SYSTEMS CORP·Filed 2015·Granted Sep 1, 2015·26 cites·22 claims
- 4294US9020920B1Identifying information resources for contact center agents based on analyticsNOBLE SYSTEMS CORP·Filed 2012·Granted Apr 28, 2015·18 cites·23 claims
- 4393US10847140B1Using semantically related search terms for speech and text analyticsNOBLE SYSTEMS CORP·Filed 2018·Granted Nov 24, 2020·21 cites·15 claims
- 4493US9699317B1Using a speech analytics system to control a secure audio bridge during a payment transactionNOBLE SYSTEMS CORP·Filed 2016·Granted Jul 4, 2017·13 cites·20 claims
- 4593US9456076B1Handling audio path failure and poor quality of service for voice calls in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Sep 27, 2016·10 cites·20 claims
- 4693US9407758B1Using a speech analytics system to control a secure audio bridge during a payment transactionNOBLE SYSTEMS CORP·Filed 2014·Granted Aug 2, 2016·17 cites·22 claims
- 4793US8738076B1Providing compliance enforcement for manually dialed wireless numbers in a contact centerNOBLE SYSTEMS CORP·Filed 2013·Granted May 27, 2014·11 cites·26 claims
- 4892US10965761B1Communication management system for supporting multiple agent communications sessions in a contact centerNOBLE SYSTEMS CORP·Filed 2020·Granted Mar 30, 2021·4 cites·20 claims
- 4992US10277745B1Answering machine detection for a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Apr 30, 2019·20 cites·16 claims
- 5092US10021245B1Aural communication status indications provided to an agent in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Jul 10, 2018·27 cites·20 claims
Showing the top 50 of 235 patent records by PatentIndex Score.
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