Assignee
SUPPORTLOGIC INC
US·7 granted patents·4 pending applications·49 citations·filing 2019–2024
Top patents by PatentIndex Score
11 records- 0193US10990760B1Automatic determination of customer sentiment from communications using contextual factorsSUPPORTLOGIC INC·Filed 2019·Granted Apr 27, 2021·29 cites·20 claims
- 0288US11468232B1Detecting machine textSUPPORTLOGIC INC·Filed 2019·Granted Oct 11, 2022·13 cites·20 claims
- 0386US11336539B2Support ticket summarizer, similarity classifier, and resolution forecasterSUPPORTLOGIC INC·Filed 2021·Granted May 17, 2022·3 cites·17 claims
- 0479US11861518B2High fidelity predictions of service ticket escalationSUPPORTLOGIC INC·Filed 2020·Granted Jan 2, 2024·2 cites·17 claims
- 0572US11763237B1Predicting end-of-life support deprecationSUPPORTLOGIC INC·Filed 2019·Granted Sep 19, 2023·1 cites·20 claims
- 0671US11631039B2Generating priorities for support ticketsSUPPORTLOGIC INC·Filed 2020·Granted Apr 18, 2023·1 cites·20 claims
- 0767US2024095560A1High fidelity predictions of service ticket escalationSUPPORTLOGIC INC·Filed 2023·Application pending·0 cites
- 0864US2024412048A1Generative artificial intelligence that dynamically summarizes text including support ticketsSUPPORTLOGIC INC·Filed 2024·Application pending·0 cites
- 0957US2024161121A1Determining customer health scoresSUPPORTLOGIC INC·Filed 2023·Application pending·0 cites
- 1051US2024386203A1Machine-learning pipeline for ontology generation via large language modelsSUPPORTLOGIC INC·Filed 2024·Application pending·0 cites
- 1145US12267219B2Assigning support tickets to support agentsSUPPORTLOGIC INC·Filed 2020·Granted Apr 1, 2025·0 cites·18 claims
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