Assignee
TEKNEKRON INFOSWITCH CORP
US·18 granted patents·4,257 citations·filing 1982–1998
Top patents by PatentIndex Score
18 records- 0199US5535256AMethod and system for automatically monitoring the performance quality of call center service representativesTEKNEKRON INFOSWITCH CORP·Filed 1995·Granted Jul 9, 1996·470 cites·17 claims
- 0297US6058163AMethod and system for monitoring call center service representativesTEKNEKRON INFOSWITCH CORP·Filed 1997·Granted May 2, 2000·561 cites·36 claims
- 0396US5818907AMethod and system for automatically monitoring the performance quality of call center service representativesTEKNEKRON INFOSWITCH CORP·Filed 1997·Granted Oct 6, 1998·238 cites·32 claims
- 0495US5621789AMethod and system for integrating a plurality of call center agent performance enhancement modulesTEKNEKRON INFOSWITCH CORP·Filed 1993·Granted Apr 15, 1997·281 cites·3 claims
- 0594US5555299AMethod and system for transferring calls and call-related data between a plurality of call centersTEKNEKRON INFOSWITCH CORP·Filed 1995·Granted Sep 10, 1996·258 cites·20 claims
- 0694US4840570APlug-in card moduleTEKNEKRON INFOSWITCH CORP·Filed 1988·Granted Jun 20, 1989·114 cites·16 claims
- 0793US5696811AMethod and system for automatically monitoring the performance quality of call center service representativesTEKNEKRON INFOSWITCH CORP·Filed 1996·Granted Dec 9, 1997·163 cites·36 claims
- 0893US5684870AMethod and system for transferring calls and call-related data between a plurality of call centersTEKNEKRON INFOSWITCH CORP·Filed 1996·Granted Nov 4, 1997·259 cites·20 claims
- 0992US5946375AMethod and system for monitoring call center service representativesTEKNEKRON INFOSWITCH CORP·Filed 1997·Granted Aug 31, 1999·240 cites·26 claims
- 1092US5937051AMethod and system for transferring calls and call-related data between a plurality of call centersTEKNEKRON INFOSWITCH CORP·Filed 1997·Granted Aug 10, 1999·253 cites·24 claims
- 1192US5923745ARouting calls to call centersTEKNEKRON INFOSWITCH CORP·Filed 1997·Granted Jul 13, 1999·269 cites·27 claims
- 1289US5991373AReproduction of a voice and video sessionTEKNEKRON INFOSWITCH CORP·Filed 1997·Granted Nov 23, 1999·230 cites·30 claims
- 1383US4829563AMethod for predictive dialingTEKNEKRON INFOSWITCH CORP·Filed 1988·Granted May 9, 1989·108 cites·12 claims
- 1479US6038544ASystem and method for determining the performance of a user responding to a callTEKNEKRON INFOSWITCH CORP·Filed 1998·Granted Mar 14, 2000·295 cites·31 claims
- 1576US4893301AAutomatic call distribution (ACD) switching system having distributed processing capabilityTEKNEKRON INFOSWITCH CORP·Filed 1988·Granted Jan 9, 1990·61 cites·18 claims
- 1675US5500795AMethod and system for monitoring and controlling the performance of a call processing centerTEKNEKRON INFOSWITCH CORP·Filed 1994·Granted Mar 19, 1996·274 cites·21 claims
- 1773US4485467ADigital information switch matrix with on-line/off-line diagnostic featuresTEKNEKRON INFOSWITCH CORP·Filed 1982·Granted Nov 27, 1984·22 cites·8 claims
- 1864US5684964AMethod and system for monitoring and controlling the performance of an organizationTEKNEKRON INFOSWITCH CORP·Filed 1996·Granted Nov 4, 1997·161 cites·43 claims
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