Assignee
WEST CORP
US·473 granted patents·19 pending applications·4,616 citations·filing 2000–2022
Top patents by PatentIndex Score
492 records- 0199US9143907B1Providing data messaging support by intercepting and redirecting received short message service (SMS) messagesWEST CORP·Filed 2013·Granted Sep 22, 2015·157 cites·15 claims
- 0299US7961866B1Method and computer readable medium for geographic agent routingWEST CORP·Filed 2006·Granted Jun 14, 2011·223 cites·8 claims
- 0398US9813363B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2013·Granted Nov 7, 2017·109 cites·12 claims
- 0498US7283974B2Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerceWEST CORP·Filed 2002·Granted Oct 16, 2007·171 cites·18 claims
- 0598US6990454B2Automated third party verification systemWEST CORP·Filed 2001·Granted Jan 24, 2006·292 cites·9 claims
- 0697US9420103B1Customer service call processing and support agent access applicationWEST CORP·Filed 2013·Granted Aug 16, 2016·41 cites·18 claims
- 0797US7490169B1Providing a presentation on a network having a plurality of synchronized media typesWEST CORP·Filed 2006·Granted Feb 10, 2009·98 cites·4 claims
- 0896US8817968B1Short message service (SMS) response and interpretation applicationWEST CORP·Filed 2013·Granted Aug 26, 2014·40 cites·15 claims
- 0996US7386485B1Method and system for providing offers in real time to prospective customersWEST CORP·Filed 2004·Granted Jun 10, 2008·153 cites·2 claims
- 1096US7203653B1Automated third party verification systemWEST CORP·Filed 2005·Granted Apr 10, 2007·59 cites·20 claims
- 1196US7191133B1Script compliance using speech recognitionWEST CORP·Filed 2001·Granted Mar 13, 2007·155 cites·25 claims
- 1295US11521179B1Conducting an automated virtual meeting without active participantsWEST CORP·Filed 2019·Granted Dec 6, 2022·18 cites·17 claims
- 1395US11216787B1Meeting creation based on NLP analysis of contextual information associated with the meetingWEST CORP·Filed 2019·Granted Jan 4, 2022·16 cites·17 claims
- 1495US9319522B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2014·Granted Apr 19, 2016·23 cites·17 claims
- 1595US9319524B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2014·Granted Apr 19, 2016·23 cites·17 claims
- 1695US8504371B1Script compliance and agent feedbackWEST CORP·Filed 2012·Granted Aug 6, 2013·34 cites·20 claims
- 1795US8380521B1System, method and computer-readable medium for verbal control of a conference callWEST CORP·Filed 2011·Granted Feb 19, 2013·32 cites·20 claims
- 1895US7729945B1Systems and methods that use geographic data to intelligently select goods and services to offer in telephonic and electronic commerceWEST CORP·Filed 2000·Granted Jun 1, 2010·157 cites·3 claims
- 1995US7412533B1Providing a presentation on a network having a plurality of synchronized media typesWEST CORP·Filed 2003·Granted Aug 12, 2008·104 cites·26 claims
- 2095US7178720B1Methods, computer-readable media, and computer program product for intelligent selection of items encoded onto portable machine-playable entertainment mediaWEST CORP·Filed 2004·Granted Feb 20, 2007·141 cites·30 claims
- 2195US7143177B1Providing a presentation on a network having a plurality of synchronized media typesWEST CORP·Filed 2000·Granted Nov 28, 2006·163 cites·35 claims
- 2294US11257572B1Remote medical treatment application and operating platformWEST CORP·Filed 2016·Granted Feb 22, 2022·24 cites·20 claims
- 2394US9621720B1Providing data messaging support by intercepting and redirecting received short message service (SMS) messagesWEST CORP·Filed 2015·Granted Apr 11, 2017·13 cites·20 claims
- 2494US9294890B1Intercepting and processing received short message service (SMS) messages to provide an automated responseWEST CORP·Filed 2013·Granted Mar 22, 2016·17 cites·15 claims
- 2594US7716055B1Apparatus and method for verifying transactions using voice printWEST CORP·Filed 2006·Granted May 11, 2010·38 cites·11 claims
- 2693US11263593B1Dynamic and automated management of meetings based on contextual informationWEST CORP·Filed 2019·Granted Mar 1, 2022·11 cites·20 claims
- 2793US10635805B1MRCP resource access control mechanism for mobile devicesWEST CORP·Filed 2019·Granted Apr 28, 2020·5 cites·20 claims
- 2893US10200334B1Method and apparatus of providing live support service in a notification systemWEST CORP·Filed 2017·Granted Feb 5, 2019·5 cites·20 claims
- 2993US10009474B1Method and apparatus of processing user data of a multi-speaker conference callWEST CORP·Filed 2017·Granted Jun 26, 2018·7 cites·20 claims
- 3093US9924032B1Mobile voice self service systemWEST CORP·Filed 2016·Granted Mar 20, 2018·7 cites·19 claims
- 3193US9674344B1Instant support agent call setup and call connection applicationWEST CORP·Filed 2013·Granted Jun 6, 2017·13 cites·15 claims
- 3293US9232373B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2013·Granted Jan 5, 2016·15 cites·12 claims
- 3393US8046230B1Automated third party verification systemWEST CORP·Filed 2010·Granted Oct 25, 2011·19 cites·20 claims
- 3493US8009822B1System for geographic agent routingWEST CORP·Filed 2006·Granted Aug 30, 2011·22 cites·32 claims
- 3593US7822647B1Method and system for providing real time offers to a user based on obsolescence of possessed itemsWEST CORP·Filed 2008·Granted Oct 26, 2010·33 cites·19 claims
- 3693US7474634B1System, methods, and computer-readable media for expedited access to conference callsWEST CORP·Filed 2004·Granted Jan 6, 2009·48 cites·58 claims
- 3792US10708434B1Enhanced conference access and controlWEST CORP·Filed 2017·Granted Jul 7, 2020·11 cites·20 claims
- 3892US10630839B1Mobile voice self service systemWEST CORP·Filed 2018·Granted Apr 21, 2020·5 cites·20 claims
- 3992US10425783B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2014·Granted Sep 24, 2019·17 cites·11 claims
- 4092US10229263B1MRCP resource access control mechanism for mobile devicesWEST CORP·Filed 2017·Granted Mar 12, 2019·5 cites·18 claims
- 4192US10051451B1Location determination of a mobile device based on various parametersWEST CORP·Filed 2016·Granted Aug 14, 2018·13 cites·17 claims
- 4292US9811656B1MRCP resource access control mechanism for mobile devicesWEST CORP·Filed 2016·Granted Nov 7, 2017·5 cites·20 claims
- 4392US8346231B1Method and apparatus for establishing a conference call session with a wireless deviceWEST CORP·Filed 2008·Granted Jan 1, 2013·30 cites·12 claims
- 4492US8005075B1Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched networkWEST CORP·Filed 2009·Granted Aug 23, 2011·13 cites·20 claims
- 4592US7984104B1Method and system for content driven electronic messagingWEST CORP·Filed 2009·Granted Jul 19, 2011·22 cites·20 claims
- 4692US7853711B1Apparatus, method, and computer readable medium for providing a presentation on a network having a plurality of synchronized media typesWEST CORP·Filed 2008·Granted Dec 14, 2010·18 cites·20 claims
- 4792US7739115B1Script compliance and agent feedbackWEST CORP·Filed 2003·Granted Jun 15, 2010·61 cites·69 claims
- 4892US7739162B1System, method, and business method for setting micropayment transaction to a pre-paid instrumentWEST CORP·Filed 2001·Granted Jun 15, 2010·71 cites·54 claims
- 4992US7617280B1Methods for admitting conference call hosts and participants into conference callsWEST CORP·Filed 2004·Granted Nov 10, 2009·44 cites·28 claims
- 5092US7440922B1System, method, and business method for settling micropayment transactions to a pre-paid instrumentWEST CORP·Filed 2001·Granted Oct 21, 2008·67 cites·33 claims
Showing the top 50 of 492 patent records by PatentIndex Score.
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