Inventor
POI PARIND S
US18 patents
⚠️ This page may combine multiple inventors who share the name “POI PARIND S”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
DESAI PRASHANT B
5 patentsUS8718272B2May 6, 2014
Contact center routing
DESAI PRASHANT B8 citations77
US8621004B2Dec 31, 2013
Method and system for transfer of calls from an IP based phone
DESAI PRASHANT B1 citations48
US8613099B2Dec 17, 2013
System for and method of dynamic extension assignment
DESAI PRASHANT B0 citations48
US8559416B2Oct 15, 2013
System for and method of information encoding
DESAI PRASHANT B0 citations46
US8848895B2Sep 30, 2014
Method and system for a call transfer
DESAI PRASHANT B1 citations45
JPMORGAN CHASE BANK NA
4 patentsUS9922649B1Mar 20, 2018
System and method for customer interaction management
JPMORGAN CHASE BANK NA37 citations93
US10410633B2Sep 10, 2019
System and method for customer interaction management
JPMORGAN CHASE BANK NA2 citations72
US10257351B2Apr 9, 2019
System and method for providing self-service while on hold during a customer interaction
JPMORGAN CHASE BANK NA2 citations72
US10129396B1Nov 13, 2018
System and method for providing self-service while on hold during a customer interaction
JPMORGAN CHASE BANK NA5 citations72
VERIZON PATENT & LICENSING INC
4 patentsUS9020133B2Apr 28, 2015
Call occupancy management
VERIZON PATENT & LICENSING INC2 citations59
US9106755B2Aug 11, 2015
Method and system for a gateway transfer
VERIZON PATENT & LICENSING INC0 citations49
US8731172B2May 20, 2014
Method and system for trunk independent gateway transfer of calls
VERIZON PATENT & LICENSING INC0 citations49
US9247064B2Jan 26, 2016
Tiered call routing
VERIZON PATENT & LICENSING INC0 citations36