Inventor
SAUSSY JULIANA
US7 patents
Patents
7 patentsUS10554817B1Feb 4, 2020
Automation of contact workflow and automated service agents in contact center system
AMAZON TECH INC152 citations94
US11269911B1Mar 8, 2022
Using specified performance attributes to configure machine learning pipeline stages for an ETL job
AMAZON TECH INC39 citations91
US11368588B1Jun 21, 2022
Dynamic communication routing at contact centers
AMAZON TECH INC17 citations83
US11741945B1Aug 29, 2023
Adaptive virtual assistant attributes
AMAZON TECH INC8 citations81
US11636360B1Apr 25, 2023
Communication routing between agents and contacts
AMAZON TECH INC9 citations77
US11941016B2Mar 26, 2024
Using specified performance attributes to configure machine learning pipepline stages for an ETL job
AMAZON TECH INC2 citations70
US12407618B1Sep 2, 2025
Service level based routing using visibility thresholds
AMAZON TECH INC0 citations46