Inventor
TUROVSKY OLEG
US11 patents
Patents
11 patentsUS6597685B2Jul 22, 2003
Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network
GENESYS TELECOMM LAB INC153 citations99
US6981020B2Dec 27, 2005
Apparatus and methods for routing electronic mail in a processing center
GENESYS TELECOMM LAB INC90 citations98
US6581105B2Jun 17, 2003
Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center
GENESYS TELECOMM LAB INC99 citations98
US6259692B1Jul 10, 2001
Internet call waiting
GENESYS TELECOMM LAB INC125 citations98
US6175564B1Jan 16, 2001
Apparatus and methods for managing multiple internet protocol capable call centers
GENESYS TELECOMM LAB INC459 citations98
US6078581AJun 20, 2000
Internet call waiting
GENESYS TELECOMM LAB INC372 citations98
US6879586B2Apr 12, 2005
Internet protocol call-in centers and establishing remote agents
GENESYS TELECOMM LAB INC107 citations97
US6625139B2Sep 23, 2003
Apparatus and methods for coordinating internet protocol telephone and data communications
GENESYS TELECOMM LAB INC92 citations97
US7460496B2Dec 2, 2008
Routing emails to a plurality of agents
GENESYS TELECOMM LAB INC26 citations96
US7715332B2May 11, 2010
Determining presence for interaction routing
GENESYS TELECOMM LAB INC21 citations92
US7619996B2Nov 17, 2009
Determining presence for interaction routing
GENESYS TELECOMM LAB INC20 citations92