Inventor
MICHELINI VANESSA V
US30 patents
⚠️ This page may combine multiple inventors who share the name “MICHELINI VANESSA V”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
IBM
22 patentsUS7046777B2May 16, 2006
IVR customer address acquisition method
IBM24 citations92
US7072837B2Jul 4, 2006
Method for processing initially recognized speech in a speech recognition session
IBM29 citations91
US6731737B2May 4, 2004
Directory assistance system
IBM20 citations89
US7013280B2Mar 14, 2006
Disambiguation method and system for a voice activated directory assistance system
IBM44 citations88
US7818195B2Oct 19, 2010
Method, system and program product for reporting a call level view of a customer interaction with a contact center
IBM25 citations84
US7792253B2Sep 7, 2010
Communications involving devices having different communication modes
IBM15 citations83
US7461000B2Dec 2, 2008
System and methods for conducting an interactive dialog via a speech-based user interface
IBM9 citations83
US10121513B2Nov 6, 2018
Dynamic image content overlaying
IBM9 citations82
US7797676B2Sep 14, 2010
Method and system for switching between prototype and real code production in a graphical call flow builder
IBM9 citations82
US7450711B2Nov 11, 2008
Adjusting music length to expected waiting time while caller is on hold
IBM14 citations82
US7117442B1Oct 3, 2006
Efficient presentation of database query results through audio user interfaces
IBM14 citations82
US6658386B2Dec 2, 2003
Dynamically adjusting speech menu presentation style
IBM13 citations82
US10373072B2Aug 6, 2019
Cognitive-based dynamic tuning
IBM12 citations79
US10642722B2May 5, 2020
Regression testing of an application that uses big data as a source of data
IBM3 citations73
US9690469B2Jun 27, 2017
Data sharing software program utilizing a drag-and-drop operation and spring loaded portal
IBM2 citations73
US6917677B2Jul 12, 2005
Method and system for defining call transfer rules for directory assistance
IBM5 citations60
US7885816B2Feb 8, 2011
Efficient presentation of correction options in a speech interface based upon user selection probability
IBM2 citations58
US8380484B2Feb 19, 2013
Method and system of dynamically changing a sentence structure of a message
IBM2 citations57
US10742618B2Aug 11, 2020
Message encryption
IBM0 citations50
US10057220B2Aug 21, 2018
Message encryption
IBM1 citations50
US10623184B2Apr 14, 2020
Smart resource access for decrypted information
IBM0 citations38
US10325384B2Jun 18, 2019
Multi-attribute relation network visualization and interaction interface
IBM0 citations33
MARTINEZ ANTHONY E
2 patentsMICHELINI VANESSA V
2 patentsUS8073699B2Dec 6, 2011
Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system
MICHELINI VANESSA V18 citations89
US8566104B2Oct 22, 2013
Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system
MICHELINI VANESSA V8 citations81