Inventor
ZHAKOV VYACHESLAV
US24 patents
⚠️ This page may combine multiple inventors who share the name “ZHAKOV VYACHESLAV”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
16 patentsUS9723151B2Aug 1, 2017
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC39 citations93
US9635181B1Apr 25, 2017
Optimized routing of interactions to contact center agents based on machine learning
GENESYS TELECOMMUNICATIONS LABORATORIES INC51 citations93
US10194028B2Jan 29, 2019
Graphical user interface for configuring contact center routing strategies
GENESYS TELECOMMUNICATIONS LABORATORIES INC8 citations83
US9912813B2Mar 6, 2018
Graphical user interface with contact center performance visualizer
GENESYS TELECOMMUNICATIONS LABORATORIES INC13 citations83
US9628623B2Apr 18, 2017
Graphical user interface for monitoring and visualizing contact center routing strategies
GENESYS TELECOMMUNICATIONS LABORATORIES INC13 citations83
US9716792B2Jul 25, 2017
System and method for generating a network of contact center agents and customers for optimized routing of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations82
US10582054B2Mar 3, 2020
Dynamic recommendation of routing rules for contact center use
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US10484539B2Nov 19, 2019
System and method for managing interaction flow for contact centers
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations73
US10462304B2Oct 29, 2019
Service control point functionality implemented at communication endpoints
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations73
US10250753B2Apr 2, 2019
Customer-centric network-based conferencing
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9912812B2Mar 6, 2018
Graphical user interface for configuring contact center routing strategies
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations72
US9854103B2Dec 26, 2017
Service control point functionality implemented at communication endpoints
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9674356B2Jun 6, 2017
Dynamic recommendation of routing rules for contact center use
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US10129406B2Nov 13, 2018
System and method for transferee controlled protocol transfers
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations48
US9832319B2Nov 28, 2017
System and method for transferee controlled protocol transfers
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations48
US9549078B2Jan 17, 2017
Proxy media service for digital telephony
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations44
GENESYS TELECOMM LAB INC
4 patentsUS9392112B2Jul 12, 2016
Flow designer for contact centers
GENESYS TELECOMM LAB INC11 citations84
US9325844B2Apr 26, 2016
System and method for monitoring health of deployment states for a contact center
GENESYS TELECOMM LAB INC6 citations84
US8989367B2Mar 24, 2015
System and method for monitoring health of deployment states for a contact center
GENESYS TELECOMM LAB INC5 citations84
US7133518B2Nov 7, 2006
Methods and apparatus for accomplishing call-state synchronization and event notification between multiple private branch exchanges involved in a multiparty call
GENESYS TELECOMM LAB INC13 citations79
ZHAKOV VYACHESLAV
3 patentsUS8879708B2Nov 4, 2014
Service control point functionality implemented at communication endpoints
ZHAKOV VYACHESLAV4 citations70
US8982735B2Mar 17, 2015
Proxy media service for digital telephony
ZHAKOV VYACHESLAV0 citations42
US9992645B2Jun 5, 2018
Universal connection station
ZHAKOV VYACHESLAV0 citations39