Inventor

TE BOOIJ MERIJN

US17 patents

⚠️ This page may combine multiple inventors who share the name “TE BOOIJ MERIJN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

TE BOOIJ MERIJN

GENESYS TELECOMMUNICATIONS LABORATORIES INC

Activities assignment optimization for multi-skill contact center

System and method for optimizing physical placement of contact center agents on a contact center floor

System and method for customer experience management

System and method for optimizing contact center resource groups

Customer controlled interaction management

Customer controlled interaction management

System and method for managing customer interactions

System and method for intelligent task management and routing based on physiological sensor input data

System and method for customer experience management

Activities assignment optimization for multi-skill contact center

Customer controlled interaction management

System and method for managing customer interactions

GENESYS CLOUD SERVICES INC

Utilizing conversational artificial intelligence to train agents

Real-time agent assist

Technologies for contact center agent incentivization via automated gamification

GENESYS TELECOMM LAB INC

Activities assignment optimization for multi-skill contact center

System and method for customer experience management