Inventor
HODSON JEFFREY D
US13 patents
⚠️ This page may combine multiple inventors who share the name “HODSON JEFFREY D”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
5 patentsUS7184540B2Feb 27, 2007
Personality based matching of callers to agents in a communication system
ROCKWELL ELECTRONIC COMMERCE306 citations98
US7058578B2Jun 6, 2006
Media translator for transaction processing system
ROCKWELL ELECTRONIC COMMERCE24 citations92
US7460659B2Dec 2, 2008
Best practices learning for agents in a communication system
ROCKWELL ELECTRONIC COMMERCE14 citations83
US6961419B2Nov 1, 2005
Contact center data integration with enterprise applications
ROCKWELL ELECTRONIC COMMERCE13 citations83
US6931119B2Aug 16, 2005
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
ROCKWELL ELECTRONIC COMMERCE17 citations82